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Domain name transfers whois guard/privacy - what's policy on ?

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  #1  
Old 10-22-2011, 12:42 AM
eva2000 eva2000 is offline
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Question

Domain name transfers whois guard/privacy - what's policy on ?


I have alot of domains with Namecheap.com with whois guard privacy paid for and started moving some to internet.bs which includes free whois privacy.

Now I'm wondering on the exact legal obligation of when Namecheap.com's service obligations end and when Internet.bs's begin.

For example:
  1. I have domain.com which expires November 10th, 2011 at namecheap.com and whoisguard also expires same time nov 10, 2011.
  2. I initiate domain.com transfer on October 18th, 2011, provide all the EPP codes and approvals for transfer from Namecheap.com to internet.bs.
  3. Namecheap.com has 5 days from October 18th to respond to approve the transfer according to the emails I got after 5 days it's automatically approved.
But now internet.bs says domain.com transfer status is still pending (namecheap hasn't approved it) but according to whois lookup, namecheap.com has already disabled my whois guard privacy service I paid for on domain.com which expires Nov 10th, 2011 and shows all my domain admin contact details publicly now!.

I would of thought namecheap whois guard would be active until transfer is approved ?

Anyone shed some light on how it works ?

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  #2  
Old 10-22-2011, 04:07 AM
Lubeca Lubeca is offline
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Whois protection has to be turned off before a transfer can be initiated - it's part of the process.

And if you think about it it makes sense. The new registrar needs to be able to see the Whois.

Some registrars will make you actively turn of the Whois protection yourself (so that you see and understand what is going on). From what you are saying it looks like Namecheap just turns it off for you,

  #3  
Old 10-22-2011, 05:18 AM
m8internet m8internet is offline
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I would agree, advise the customer the WHOIS guard will be turned off during the transfer process
Equally, I would add this to your T&Cs

Furthermore, if you are processing the transfers yourself from (external) provider to internet.bs then remove the WHOIS guard yourself first
Once this has completed, then commence the transfer
I find this is the quickest method
Once the Domain Name is with internet.bs reset the WHOIS (and the Auto-Renew back to OFF)

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  #4  
Old 10-22-2011, 06:49 AM
eva2000 eva2000 is offline
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Thanks guys, makes sense when you explain it that way. Internet.bs has privacy whois auto enabling set, just the domains are in limbo pending the 5 day waiting period for Namecheap's response.

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  #5  
Old 10-27-2011, 12:03 AM
dnki dnki is offline
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Some registrars have unique email ids for every privacy protected domain name, so you get the emails sent to the id listed in the whois.

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