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  1. #1
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    * How my domain was screwed by Jaguar PC

    I recently purchased Managed VPS hosting from Jaguar PC (Landis Holdings Inc) http://jaguarpc.com

    I realized that my reverse DNS for the IP addresses they gave me was resolving to another domain name. I asked them to fix the addresses pointing to my site. They did not.

    I asked them again - the level 1 tech made it sound like it was my mistake. It was not.

    4 Domain names were pointing at my address and when I tried contacting the owners - they would not respond. But actually contacting them was not my responsibility - it was the responsibility of Jaguar PC - they gave me a dirty ip address.

    So yesterday I checked Google and now all of my site content is indexed for one of the 4 domains that was parked on my IP address.

    After threatening planetdomain.com with redirects to gay.com I got some quick responses. When first they denied ownership - they came to their senses.

    This stuff really messes up your site rank and I have no idea if I will ever get back the Google Site Link indexing that I have had for several months. Google does not create the new style of site links for every site (like starbucks has)the categorical links under the site name.

    All of my links point to some asinine domain that does not even have a website.

    On another note:

    Even though this has happened their Tier 3 support has been superb. The Tier 1 support is useless, I don't want them on my site or in the server.

    Don't make the same mistake I made and just assume that everyone knows what they are doing. Don't trust your assigned IP address until you find out who else is pointing at you or your Google site links will be hijacked by some jerk in Australia.

    I am highly disappointed and so angry that I can not put it in words.
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  2. #2
    Join Date
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    Quote Originally Posted by Acapuclo Kevin View Post
    I recently purchased Managed VPS hosting from Jaguar PC (Landis Holdings Inc) http://jaguarpc.com

    I realized that my reverse DNS for the IP addresses they gave me was resolving to another domain name. I asked them to fix the addresses pointing to my site. They did not.

    I asked them again - the level 1 tech made it sound like it was my mistake. It was not.

    4 Domain names were pointing at my address and when I tried contacting the owners - they would not respond. But actually contacting them was not my responsibility - it was the responsibility of Jaguar PC - they gave me a dirty ip address.

    So yesterday I checked Google and now all of my site content is indexed for one of the 4 domains that was parked on my IP address.

    After threatening planetdomain.com with redirects to gay.com I got some quick responses. When first they denied ownership - they came to their senses.

    This stuff really messes up your site rank and I have no idea if I will ever get back the Google Site Link indexing that I have had for several months. Google does not create the new style of site links for every site (like starbucks has)the categorical links under the site name.

    All of my links point to some asinine domain that does not even have a website.

    On another note:

    Even though this has happened their Tier 3 support has been superb. The Tier 1 support is useless, I don't want them on my site or in the server.

    Don't make the same mistake I made and just assume that everyone knows what they are doing. Don't trust your assigned IP address until you find out who else is pointing at you or your Google site links will be hijacked by some jerk in Australia.

    I am highly disappointed and so angry that I can not put it in words.
    Hello Kevin,

    Would you please PM or e-mail me a ticket #. I would love to look into this issue for you.
    Synersis Media | Boutique Technology Marketing Agency
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  3. #3
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    How your IPs were used previously or what your rDNS is set to, doesn't describe what you're experiencing. Yes, it's important to know how your IPs were used previously, such as spamming which leads to the IPs being blacklisted. But what you're describing sounds like your system was compromised or seriously set up incorrectly. I can point domains to IPs all day long. It doesn't mean a site hosted on the server will magically resolve, as in your case where the domain resolved to your website content and was picked up by Google.
    Last edited by Hsunami; 10-18-2011 at 04:03 PM. Reason: grammar
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  4. #4
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    Quote Originally Posted by WickedFactor View Post
    How your IPs were used previously or what your rDNS is set to, doesn't describe what your experiencing. Yes, it's important to know how your IPs were used previously, such as spamming which leads to the IPs being blacklisted. But what you're describing sounds like your system was compromised or seriously set up incorrectly. I can point domains to IPs all day long. It doesn't mean a site hosted on the server will magically resolve, as in your case where the domain resolved to your website content and was picked up by Google.
    My site was a wicked disaster to setup on this server. I have log files that go back to January of last year. I have found log files that were 250 MB in size sucking up Hard Drive space and hundreds of truncated backup files that had nothing to do with my usage. I wasn't even setup until a month ago. I had more than 200,000 Inodes being sucked up before I ever put a file on the server.

    I asked that the container be wiped clean and the tech acted like he was doing me a huge favor and said, I won't charge you $15 this time. He did absolutely nothing. I had all of the same files in the container.

    I am not technically inept - New to VPS yes. An idiot - no. Managed VPS is not supposed to be a month long nightmare.

    I am very unhappy - BUT some of the Tier 3 support people are really amazing, helpful and polite beyond words.. There is one in particular that I like a lot - his name is Anook. He should get a medal of valor.
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  5. #5
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    AFAIK, rDNS can only resolve an IP to a single domain.
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  6. #6
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    Quote Originally Posted by Acapuclo Kevin View Post
    I have log files that go back to January of last year. I have found log files that were 250 MB in size sucking up Hard Drive space and hundreds of truncated backup files.
    These build up over time, and do not come well-setup by default.
    One of the first things I do on a new server is tweak all the log file settings.

    ###

    doesn't describe what you're experiencing. Yes, it's important to know how your IPs were used previously, such as spamming which leads to the IPs being blacklisted. But what you're describing sounds like your system was compromised
    Yeah, I agree. These proposed problem doesn't match the observed outcome.

    ###

    JaguarPC is a Virtuozzo host and SolusVM host, and they create new VPS from preset images. If the problem was in the image, a LOT more customers would have these issues. It sounds like your specific VPS was compromised.

    I hate to shift blame, but did you ever secure the VPS?
    Or request that JaguarPC secure it?
    Or hire a skilled outside admin to secure it?

    ###

    Quote Originally Posted by portalgod View Post
    AFAIK, rDNS can only resolve an IP to a single domain.
    Nope. I have an rDNS IP resolving to four domains.
    And it was by accident, not on purpose. (Need to fix it, when I get some time. Oops.)

    ###
    Last edited by kpmedia; 10-18-2011 at 04:45 PM.
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  7. #7
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    Dupe post removed.
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  8. #8
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    Quote Originally Posted by portalgod View Post
    AFAIK, rDNS can only resolve an IP to a single domain.
    I asked JAG to fix this issue two weeks ago.. Managed VPS means - I am not the one that should be the expert. I reported that I was getting Root messages of people trying to login to SSH from Taiwan, Russia, China and other places.

    I reported that several domains were pointed at my IP addresses.
    I reported the very large, very old log files on the server.

    I have had issues with the MySql server, FTP server, server file permissions and just about every process that should not be an issue.

    This is stuff that is supposed to be taken care of before they dump you in some hacked container.

    I am getting angrier by the minute.
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  9. #9
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    Quote Originally Posted by Acapuclo Kevin View Post
    I reported that I was getting Root messages of people trying to login to SSH from Taiwan, Russia, China and other places.
    This is just standard attacks, unrelated to anything else described so far. You need to manage the firewalls in WHM. Or hire an admin to proactively managed this for you.

    This is stuff that is supposed to be taken care of before they dump you in some hacked container.
    Again, given how JaguarPC is an image-based VPS host -- as is everybody else these days -- such a hack would be widespread. We've not seen that so far.

    Are you on Virtuozzo or SolusVM?
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  10. #10
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    Quote Originally Posted by kpmedia View Post
    These build up over time, and do not come well-setup by default.
    One of the first things I do on a new server is tweak all the log file settings.

    ###


    Yeah, I agree. These proposed problem doesn't match the observed outcome.

    ###

    JaguarPC is a Virtuozzo host and SolusVM host, and they create new VPS from preset images. If the problem was in the image, a LOT more customers would have these issues. It sounds like your specific VPS was compromised.

    I hate to shift blame, but did you ever secure the VPS?
    Or request that JaguarPC secure it?
    Or hire a skilled outside admin to secure it?

    ###


    Nope. I have an rDNS IP resolving to four domains.
    And it was by accident, not on purpose. (Need to fix it, when I get some time. Oops.)

    ###
    30 support tickets later - Yes - I have asked that they have a Tier 3 tech secure and go through the server - That is what managed is. They manage it - that includes security.

    I have not changed ANYTHING - I have continuously asked for their assistance for server side issues.

    Thy have been fixing stuff that was broken when I got it -
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  11. #11
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    Quote Originally Posted by kpmedia View Post
    This is just standard attacks, unrelated to anything else described so far. You need to manage the firewalls in WHM. Or hire an admin to proactively managed this for you.


    Again, given how JaguarPC is an image-based VPS host -- as is everybody else these days -- such a hack would be widespread. We've not seen that so far.

    Are you on Virtuozzo or SolusVM?
    Virtuozzo

    OR - it has become normal to just keep fixing the broken stuff. A lot of people are just like me - they ASSUME - that they are in good hands.

    I had serious doubts about the image from the beginning when I started locating all of the huge log files and truncated files, and the fact that PLESK and Cpanel were setup simultaneously on the server. They said that is not possible - you do not have a Plesk license they said - BUT IT WAS.

    The fact that they were saying server files had wrong permissions and it was impossible to setup even basic services had me concerned from the beginning.

    And dumping images created from previously used containers and replicating them is absolutely no way to manage VPS servers. The fact that you would even suggest that is a normal practice gives me an upset stomach.

    Initially Cpanel support told me they would not support the server and that the machine needed to be erased and freshly installed because Plesk was installed.
    Last edited by Acapuclo Kevin; 10-18-2011 at 05:10 PM.
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  12. #12
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    Maybe I just don't fully get the ip part of this but there is nothing we can do about outside sites redirecting or using your content. And with a vps the ips you get are just yours, its not possible for others to use them.

    If this is saying your vps was just hacked and you need it reset or assistance from us to help clear it thats where L3 can help, L1 wouldnt be loggin in to servers and trying to fix exploits.

    If you were delivered a vps that was unusable from the start that would be a serious concern. Was this linux or windows? A plesk image would not and could not show up in a linux system from our templates, we dont offer it. A cpanel one could not show up in a windows system, again its not supported and we dont offer it. Very curious to see just what is going on with this on, it just sounds bizarre.
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  13. #13
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    Wait, so your VPS was delivered to you with cPanel and Plesk installed at the same time? Something is definitely not right here. In any case, have you let the JaguarPC representative know your ticket number(s) so they can look into your issue?
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  14. #14
    Quote Originally Posted by Acapuclo Kevin View Post
    I asked JAG to fix this issue two weeks ago.. Managed VPS means - I am not the one that should be the expert. I reported that I was getting Root messages of people trying to login to SSH from Taiwan, Russia, China and other places.

    I reported that several domains were pointed at my IP addresses.
    I reported the very large, very old log files on the server.

    I have had issues with the MySql server, FTP server, server file permissions and just about every process that should not be an issue.

    This is stuff that is supposed to be taken care of before they dump you in some hacked container.

    I am getting angrier by the minute.
    When you reported these issues were they taken care of or are they still pending? Did you find out what caused those issues in the first place?
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  15. #15
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    Quote Originally Posted by WickedFactor View Post
    Wait, so your VPS was delivered to you with cPanel and Plesk installed at the same time? Something is definitely not right here. In any case, have you let the JaguarPC representative know your ticket number(s) so they can look into your issue?
    Yes. They know all of this from the beginning. I even gave them the Email from Cpanel support saying they would not support the server because Plesk was installed simultaneously with Cpanel.

    The IP Addresses were not mine. They resolved to Donortec.org in Australia. Infosearchweb.com, sacommunity.info, sacommunity.gov.au, matchit.org,matchit.org.au and my Google weblinks all have infosearchweb.com addresses now.

    AND - they all tracked back to Planet Domain. And the gimpy little squat Australian sent me an Email saying - we were Jaguar PC clients with your IP addresses - Oops.

    The more I think about this the more pissed off I get.
    Last edited by Acapuclo Kevin; 10-18-2011 at 05:26 PM.
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  16. #16
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    Quote Originally Posted by Acapuclo Kevin View Post
    And dumping images created from previously used containers and replicating them is absolutely no way to manage VPS servers. The fact that you would even suggest that is a normal practice gives me an upset stomach..
    I don't think you're understanding what an image is, for VPS. The OS is built/compiled, installed, typical services added, and then panels added. It's a "brand new" ready-to-do system. That gets imaged. The time to install a server "from scratch" can take hours. I did one yesterday, and that was starting from an empty OS-only template. It's as fun as watching grass grow. Re-installing a full system from an image can take 5 minutes.

    These are not "previously used containers".
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  17. #17
    Quote Originally Posted by Acapuclo Kevin View Post
    Yes. They know all of this from the beginning. I even gave them the Email from Cpanel support saying they would not support the server because Plesk was installed simultaneously with Cpanel.
    We do not have any vps image that comes with both panels. In which support ticket did you provide this detail?
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  18. #18
    Quote Originally Posted by Acapuclo Kevin View Post
    The IP Addresses were not mine. They resolved to Donortec.org in Australia. Infosearchweb.com, sacommunity.info, sacommunity.gov.au, matchit.org,matchit.org.au and my Google weblinks all have infosearchweb.com addresses now.

    AND - they all tracked back to Planet Domain. And the gimpy little squat Australian sent me an Email saying - we were Jaguar PC clients with your IP addresses - Oops.
    What exactly do you mean that IP addresses resolved to xyz domains? Are you taking about reverse DNS?
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  19. #19
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    Jaguar PC should have taken care of this when I asked them to 2 weeks ago.

    My site links suck now - all point to infosearchweb.com in Australia. Google is impossible to contact. A year of perfect SEO, Meta Tags, Meta Descriptions, perfect validations for every page and css page. I don't even have white space in my java files.

    Wasted - so some dumb ass in Australia can jack my search results.
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  20. #20
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    Quote Originally Posted by Acapuclo Kevin View Post
    Jaguar PC should have taken care of this when I asked them to 2 weeks ago.

    My site links suck now - all point to infosearchweb.com in Australia. Google is impossible to contact. A year of perfect SEO, Meta Tags, Meta Descriptions, perfect validations for every page and css page. I don't even have white space in my java files.

    Wasted - so some dumb ass in Australia can jack my search results.
    Hello Dean,

    I understand that you are upset at the issue; however, no one can help you or look into this until we have a ticket number. Our staff is happy to look into this for you and work with you to see what happen that caused this misfortune.

    You can e-mail me, PM or even AIM as you have done in the past. I'm all ears buddy.
    Synersis Media | Boutique Technology Marketing Agency
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  21. #21
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    Quote Originally Posted by masood View Post
    We do not have any vps image that comes with both panels. In which support ticket did you provide this detail?
    Then you didn't bother to image the container before you stuck me in it. That explains all of the setup issues and huge log files from January and why my site links all point to another site in Google.

    Look... I can't trust this any more. I have extensive work that went into this site. This really sucks. Go look up my site on Google - I am infosearchweb.com now.

    You said I would be in a server in Dallas - this server appears to be in Houston. My sitelinks are all jacked.

    You look up the ticket - it was one of the very first submitted.
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  22. #22
    Quote Originally Posted by Acapuclo Kevin View Post
    I realized that my reverse DNS for the IP addresses they gave me was resolving to another domain name. I asked them to fix the addresses pointing to my site. They did not.
    I'm surprised to hear this. This is routine work that our techs do all the time. In which ticket they did not update the reverse DNS?
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  23. #23
    Quote Originally Posted by Acapuclo Kevin View Post
    4 Domain names were pointing at my address and when I tried contacting the owners - they would not respond. But actually contacting them was not my responsibility - it was the responsibility of Jaguar PC - they gave me a dirty ip address.
    If one IP was "dirty" which can happen at any hosting provider recycling the IPs from clients to clients, we can swap it in no time with another IP. In which ticket did you brought up this issue? I would like to review this as this is not an issue for us to change the IP.
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  24. #24
    Quote Originally Posted by Acapuclo Kevin View Post
    Then you didn't bother to image the container before you stuck me in it. That explains all of the setup issues and huge log files from January and why my site links all point to another site in Google.

    Look... I can't trust this any more. I have extensive work that went into this site. This really sucks. Go look up my site on Google - I am infosearchweb.com now.

    You said I would be in a server in Dallas - this server appears to be in Houston. My sitelinks are all jacked.

    You look up the ticket - it was one of the very first submitted.
    All our VPS are imaged from scratch. If you be kind and provide the ticket # with the issue that shows you had Plesk and cPanel on the same container, it would help us look into the issue and resolve any confusions and questions you have.
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  25. #25
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    Quote Originally Posted by Zachary McClung View Post
    Hello Dean,

    I understand that you are upset at the issue; however, no one can help you or look into this until we have a ticket number. Our staff is happy to look into this for you and work with you to see what happen that caused this misfortune.

    You can e-mail me, PM or even AIM as you have done in the past. I'm all ears buddy.
    I just looked at the ticket system and it appears many tickets are gone - deleted - not there.

    I can not locate the tickets for the Cpanel Plesk notes and perhaps they are in a ticket with other issues. There were over 30 tickets - now there are 16.

    I can however get the ticket from Cpanel support ticket system where he said, I looked at your server I can not support the server because Plesk is installed. I see no easy option other than erasing the server and installing the OS from scratch. That is why the server has permission issues and you will continue to have serious issues in the future.

    This is the current ticket. It took 24 hours to get a reply.
    13445198
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  26. #26
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    Aren't you guys from JAG? Login to the damn system and look it up ....
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  27. #27
    Quote Originally Posted by Acapuclo Kevin View Post
    I just looked at the ticket system and it appears many tickets are gone - deleted - not there.

    I can not locate the tickets for the Cpanel Plesk notes and perhaps they are in a ticket with other issues. There were over 30 tickets - now there are 16.
    What can I say to this. Tickets do not just disappear. We understand you are upset.
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  28. #28
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    THIS WAS FROM CPANEL SUPPORT I just logged into the ticket system on Cpanel:

    Daniel Stewart says:
    September 26th, 2011 at 12:55 PM


    Hello,

    Yes this is going to cause issues and conflicts. This configuration makes the server essentially unsupported by us and I don't see an easy resolution short of reloading the operating system and starting clean. This is likely the cause of the issues with cron and will likely affect other system services in the long run. I recommend that you perform a backup of your content and databases and reload the operating system. This setup will cause you large problems.

    --
    Daniel Stewart
    Technical Analyst I
    cPanel Inc.


    I had Cron issues, MySql issues, Firewall issues, File permission issues - every issue imaginable. Now my Google Index all points to one of the freaking domains I asked support to help me with 2 weeks ago. The level 1 support person said there is nothing we can do about it.

    When did tracking down other previous IP users become my job exactly?
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  29. #29
    Quote Originally Posted by Acapuclo Kevin View Post
    This is the current ticket. It took 24 hours to get a reply.
    13445198
    It took 24 hours because ticket was waiting for your response for almost a day.
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  30. #30
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    Resend them the email you got from cpanel saying they wouldn't support it because it has plesk installed.

    I feel your frustration but it is causing some confusing statements.
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  31. #31
    Quote Originally Posted by Acapuclo Kevin View Post
    THIS WAS FROM CPANEL SUPPORT I just logged into the ticket system on Cpanel:

    Daniel Stewart says:
    September 26th, 2011 at 12:55 PM


    Hello,

    Yes this is going to cause issues and conflicts. This configuration makes the server essentially unsupported by us and I don't see an easy resolution short of reloading the operating system and starting clean. This is likely the cause of the issues with cron and will likely affect other system services in the long run. I recommend that you perform a backup of your content and databases and reload the operating system. This setup will cause you large problems.

    --
    Daniel Stewart
    Technical Analyst I
    cPanel Inc.


    I had Cron issues, MySql issues, Firewall issues, File permission issues - every issue imaginable. Now my Google Index all points to one of the freaking domains I asked support to help me with 2 weeks ago. The level 1 support person said there is nothing we can do about it.

    When did tracking down other previous IP users become my job exactly?
    Your VPS was not setup with plesk. This response from cPanel is based on what? That you asked them if Plesk and cPanel is installed together then will it be a problem? You are not supposed to and cPanel is not supposed to provide support to you directly. Your cPanel license is with us and all cPanel support has to be routed through us for this very reason. You are assuming plesk was installed on it, while it was not as far as I can see your tickets and setup. You cannot install them together.

    Having said that I would still like to see the ticket where you provided this to our support and what was their finding on this.
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  32. #32
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    Quote Originally Posted by Coolraul View Post
    Resend them the email you got from cpanel saying they wouldn't support it because it has plesk installed.

    I feel your frustration but it is causing some confusing statements.
    Whoops never mind you must have been posting it at the same time.
    Can't we all just get along
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  33. #33
    Quote Originally Posted by Coolraul View Post
    Whoops never mind you must have been posting it at the same time.
    The quote from cPanel does not say that Plesk is installed on the VPS with cPanel.
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  34. #34
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    #
    Daniel Stewart says:
    September 26th, 2011 at 12:42 PM


    Hello,

    This appears to be a server wide cron issue.

    Sep 20 14:07:01 vps crond[5132]: (root) CMD (/usr/local/cpanel/whostmgr/bin/dnsqueue > /dev/null 2>&1)

    That is the last time a root cron job ran. I am still looking into this.

    --
    Daniel Stewart
    Technical Analyst I
    cPanel Inc.

    #
    Ak says:
    September 26th, 2011 at 12:43 PM


    At this address I have Paralleles Power Panel and Plesk
    https://edited/

    At this address I have WebHost Manager and Cpanel
    https://edited/

    They both seem to do pretty much the same thing... But if I use both - wont they conflict with each other?

    I have worked mainly from WebHost Manager and Cpanel and if I do not need the other should it still be on my system? I am afraid that using one or both changes the OS and programs to function inconsistently.

    I really want the correct software to operate correctly so I do not have to bother your Tech support.

    This was a reply from Jaguar PC tech support and they deny that plesk is installed.... So, I logged in and sent them a screen shot. I am having many issues with Cpanel and WHM and am starting to believe the entire VPS load was bad.

    This was the message from Jaguar PC:

    Hello,

    From what I see you only have a cPanel/WHM license not a plesk license. I am also unable to access https://xxx.xxx.xxxx. your Plesk link. It does not look to me that you have access to this you only have the cPanel/WHM access. If there is anything else we can assist you with please let us know.

    Regards,
    Kelli

    --------------------------------------------------
    From: "Daniel Stewart" <[email protected]>
    Sent: Monday, September 26, 2011 12:25 PM
    To: <[email protected]>
    Subject: [cPanel tickets ID# 1898562] Re: CRON issue

    > Hello,
    >
    > I am looking into this for you. I will keep you posted.
    >
    > --
    > Daniel Stewart
    > Technical Analyst I
    > cPanel Inc.
    >
    >
    > To review and respond to this request using our secure web interface,
    > please visit
    > https://tickets.cpanel.net/review/?i...d=***HIDDEN***



    #
    Daniel Stewart says:
    September 26th, 2011 at 12:55 PM


    Hello,

    Yes this is going to cause issues and conflicts. This configuration makes the server essentially unsupported by us and I don't see an easy resolution short of reloading the operating system and starting clean. This is likely the cause of the issues with cron and will likely affect other system services in the long run. I recommend that you perform a backup of your content and databases and reload the operating system. This setup will cause you large problems.

    --
    Daniel Stewart
    Technical Analyst I
    cPanel Inc.

    _________________________________________________

    Daniel was able to login to Plesk even though level 1 support from JAG was not. When I sent them a screen shot of Plesk Level 3 support at JAG got involved.

    At this point the server seems to run ok - this is not my current complaint. My complaint is that Google has indexed infosearchweb.com with my content and this should not have been possible. Period.
      0 Not allowed!

  35. #35
    Join Date
    Sep 2011
    Posts
    41
    Now you ******** are implying that I am a liar?
    Where do you get off in this direction?

    If Cpanel supports me directly because your system has problems - that is your problem.

    When you can not login to Plesk and I have to send you a screen shot - that is also your problem.

    When another site is piggybacking on my IP address - not just one site but initially 5 and is able to jack my Google Index - that is also your problem.

    This was all your problem, not mine.

    You setup the firewall
    You setup the DNS
    You gave me an IP address with 5 other domains and told me there was nothing you could do about it.
    NOW they are indexed by other search engines with my content which SHOULD NOT HAVE BEEN POSSIBLE.
    Last edited by Acapuclo Kevin; 10-18-2011 at 07:27 PM.
      0 Not allowed!

  36. #36
    Join Date
    Feb 2006
    Location
    Kepler 62f
    Posts
    14,774
    Quote Originally Posted by Acapuclo Kevin View Post
    NOW they are indexed by other search engines with my content which SHOULD NOT HAVE BEEN POSSIBLE.
    This is easily possible.

    If your DNS is somehow messed up, and ultimately redirects your site to another one, then Google will index what it perceives to be "new" content at that URL.

    It would help if we had some domain names to look up.

    The mess could be anywhere, in any location that has your DNS -- cPanel/WHM, Plesk, a host's cluster, or the registrar itself. You'll have to audit all your records, one place at a time.
    || Need a good host?
    || See my Suggested Hosts List || Editorial: EIG/Site5/Arvixe/Hostgator Alternatives
    ||
      0 Not allowed!

  37. #37
    Join Date
    Sep 2011
    Posts
    41
    Quote Originally Posted by kpmedia View Post
    This is easily possible.

    If your DNS is somehow messed up, and ultimately redirects your site to another one, then Google will index what it perceives to be "new" content at that URL.

    It would help if we had some domain names to look up.

    The mess could be anywhere, in any location that has your DNS -- cPanel/WHM, Plesk, a host's cluster, or the registrar itself. You'll have to audit all your records, one place at a time.
    JAG setup the DNS
    JAG setup the firewall
    JAG had plesk and cpanel on the system initially. And couldn't login - I had to send them a screen shot of me logged in.
    JAG gave me an IP with 5 other domains on it.

    Read all of the above messages... if they knew what they were doing - we wouldn't be having this public conversation now. Another domain would not have hijacked my search engine index.

    Actually - they are borderline stupid and put me in the argument and started calling me a liar. It could have been much simpler than this.
      0 Not allowed!

  38. #38
    Join Date
    Aug 2010
    Location
    Sorting Office
    Posts
    6,752
    I've kinda fathomed most of this out...

    A bit of research tell me that Kevin's IP address ends in .232

    Prior to Kevin joining JaguarPC that IP was used by infosearchweb.com

    Infosearchweb.com left JaguarPC and are setting up hosting elsewhere (they just have a "It works!" holding page on their new host and IP). However, when they moved away from Jag THEY DID NOT CHANGE THEIR DNS immediately and left their domain(s) pointing at the .232 address.

    Kevin comes along and buys a VPS from Jag. They recycle a previously used IP address (NOT VPS) and issue it to Kevin.

    Kevin uploads his TAV site.

    Google decides to index Infosearchweb.com and, according to their DNS which hasn't been updated, they visit the same .232 IP address where Kevin's site is now sitting, so they index HIS content into their records of Infosearchweb.com.

    Infosearchweb.com have now updated their DNS to their new host so the next time Google comes along to index them Kevin's content should get removed out of the cache of Infosearchweb.com and Google should replace it with the correct content.

    Once this all washes out Kevin's original indexing and content with Google should drop back into place. It's all still in Google from a few searches I just did.


    As to Plesk being installed over cPanel, well, I seem to remember there's an "Install Plesk" button in Virtuozzo (whether you've bought Plesk or not) so maybe someone pressed that to see what it does, or by accident, and can't remember doing so now (not accusing anyone).

    As for all the heat and venom in this thread - I'll just comment that it's unfortunate when someone uses terminology wrongly (that he thinks is 100% right), and gets worked up into such a state that even offers of help get discarded because he ain't finished venting off yet.

    Kevin, take a chill pill dude. Things are not as bad as they seem, it can all be mended, and your blood pressure could probably do with a bit of a climb down
    There's no such thing as an unmanaged server - It's actually self-managed. Worth remembering next time you're looking for someone to complain to.
    DATA VALUATION SERVICE: Your data's value is linked directly to your backup strategy. If YOU don't have your own backups then YOU value your data at ZERO. So why should anyone else care when you lose it?
      0 Not allowed!

  39. #39
    Join Date
    Aug 2010
    Location
    Sorting Office
    Posts
    6,752
    Kevin,

    Quote Originally Posted by Acapuclo Kevin View Post
    JAG gave me an IP with 5 other domains on it.
    No they didn't dude. The owners of those 5 domains were slow to update their DNS records (over which only they have access and control) away from their old IP (which you got next) to their new IP with Amazon in Singapore. If you're going to blame anyone, blame them for being slow, lazy or whatever. It ain't Jag's fault.
    There's no such thing as an unmanaged server - It's actually self-managed. Worth remembering next time you're looking for someone to complain to.
    DATA VALUATION SERVICE: Your data's value is linked directly to your backup strategy. If YOU don't have your own backups then YOU value your data at ZERO. So why should anyone else care when you lose it?
      0 Not allowed!

  40. #40
    Join Date
    Sep 2011
    Posts
    41
    @F-DNS

    I do anticipate that Google will index correctly.
    I got in touch with the other domain owners and they changed DNS.
    I do need to calm down. Most of this was water under the bridge.
    I was upset to see my content indexed incorrectly.

    The VPS was a bit overwhelming at first. It does not come with an instruction manual and I seem far better at command line than I was initially with all of the buttons to push.

    SO let me point out some facts:

    1. Jaguar PC support has been 100% responsive always
    2. The server issues have always been fixed very quickly
    3. Support answers tickets within minutes
    4. Tier 3 support is the best support I have had with any service EVER
    5. I probably (I did) make mistakes in the beginning.
    6. The server is very fast, dependable and responsive
    7. Anoop is a top notch technician - he has helped numerous times
    8. I vented too loudly here today
    9. I could not have survived the transition to VPS without JAG support


    The button in Virtuozo does exist and I probably pushed it.

    For anyone that gets VPS for the first time you are going to be frustrated, you are going to make mistakes and you are going to need help. In all of my frustration I can not deny the inescapable truth that JAG support has been outstanding in all respects. I would not consider moving to another company, not at this point.

    Zach gave me 2 weeks free upfront and the support team busted their butts on every ticket I submitted. If they treated me differently I could have easily gone somewhere else - I chose to stay. I knew I was not going to get the level of support elsewhere.

    What could JAG have done differently? Probably nothing or perhaps checked the IP before assigning it.

    The truth is, it is all minor and I was angrier with Google than with JAG.

    I was with secure server for more than a decade. I am already looking at the $135 dedicated server deal JAG has. We shall see.
      0 Not allowed!

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