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  1. #1
    Join Date
    Sep 2011
    Posts
    41

    * How my domain was screwed by Jaguar PC

    I recently purchased Managed VPS hosting from Jaguar PC (Landis Holdings Inc) http://jaguarpc.com

    I realized that my reverse DNS for the IP addresses they gave me was resolving to another domain name. I asked them to fix the addresses pointing to my site. They did not.

    I asked them again - the level 1 tech made it sound like it was my mistake. It was not.

    4 Domain names were pointing at my address and when I tried contacting the owners - they would not respond. But actually contacting them was not my responsibility - it was the responsibility of Jaguar PC - they gave me a dirty ip address.

    So yesterday I checked Google and now all of my site content is indexed for one of the 4 domains that was parked on my IP address.

    After threatening planetdomain.com with redirects to gay.com I got some quick responses. When first they denied ownership - they came to their senses.

    This stuff really messes up your site rank and I have no idea if I will ever get back the Google Site Link indexing that I have had for several months. Google does not create the new style of site links for every site (like starbucks has)the categorical links under the site name.

    All of my links point to some asinine domain that does not even have a website.

    On another note:

    Even though this has happened their Tier 3 support has been superb. The Tier 1 support is useless, I don't want them on my site or in the server.

    Don't make the same mistake I made and just assume that everyone knows what they are doing. Don't trust your assigned IP address until you find out who else is pointing at you or your Google site links will be hijacked by some jerk in Australia.

    I am highly disappointed and so angry that I can not put it in words.
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  2. #2
    Join Date
    Feb 2005
    Location
    Kalamazoo, MI
    Posts
    1,144
    Quote Originally Posted by Acapuclo Kevin View Post
    I recently purchased Managed VPS hosting from Jaguar PC (Landis Holdings Inc) http://jaguarpc.com

    I realized that my reverse DNS for the IP addresses they gave me was resolving to another domain name. I asked them to fix the addresses pointing to my site. They did not.

    I asked them again - the level 1 tech made it sound like it was my mistake. It was not.

    4 Domain names were pointing at my address and when I tried contacting the owners - they would not respond. But actually contacting them was not my responsibility - it was the responsibility of Jaguar PC - they gave me a dirty ip address.

    So yesterday I checked Google and now all of my site content is indexed for one of the 4 domains that was parked on my IP address.

    After threatening planetdomain.com with redirects to gay.com I got some quick responses. When first they denied ownership - they came to their senses.

    This stuff really messes up your site rank and I have no idea if I will ever get back the Google Site Link indexing that I have had for several months. Google does not create the new style of site links for every site (like starbucks has)the categorical links under the site name.

    All of my links point to some asinine domain that does not even have a website.

    On another note:

    Even though this has happened their Tier 3 support has been superb. The Tier 1 support is useless, I don't want them on my site or in the server.

    Don't make the same mistake I made and just assume that everyone knows what they are doing. Don't trust your assigned IP address until you find out who else is pointing at you or your Google site links will be hijacked by some jerk in Australia.

    I am highly disappointed and so angry that I can not put it in words.
    Hello Kevin,

    Would you please PM or e-mail me a ticket #. I would love to look into this issue for you.
    Zachary McClung, Chief Customer Officer
    zach@jaguarpc.com | (888) 338-5261 | Twitter: @zacharymcclung
    JaguarPC.com - Managed Hybrid Servers | Managed VPS Hosting | Idera Idera Backup | Dedicated Servers
    Exceptional Service | Homegrown | Veteran Owned | Since 1998!
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  3. #3
    Join Date
    Jan 2010
    Location
    NJ
    Posts
    1,796
    How your IPs were used previously or what your rDNS is set to, doesn't describe what you're experiencing. Yes, it's important to know how your IPs were used previously, such as spamming which leads to the IPs being blacklisted. But what you're describing sounds like your system was compromised or seriously set up incorrectly. I can point domains to IPs all day long. It doesn't mean a site hosted on the server will magically resolve, as in your case where the domain resolved to your website content and was picked up by Google.
    Last edited by Hsunami; 10-18-2011 at 04:03 PM. Reason: grammar
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  4. #4
    Join Date
    Sep 2011
    Posts
    41
    Quote Originally Posted by WickedFactor View Post
    How your IPs were used previously or what your rDNS is set to, doesn't describe what your experiencing. Yes, it's important to know how your IPs were used previously, such as spamming which leads to the IPs being blacklisted. But what you're describing sounds like your system was compromised or seriously set up incorrectly. I can point domains to IPs all day long. It doesn't mean a site hosted on the server will magically resolve, as in your case where the domain resolved to your website content and was picked up by Google.
    My site was a wicked disaster to setup on this server. I have log files that go back to January of last year. I have found log files that were 250 MB in size sucking up Hard Drive space and hundreds of truncated backup files that had nothing to do with my usage. I wasn't even setup until a month ago. I had more than 200,000 Inodes being sucked up before I ever put a file on the server.

    I asked that the container be wiped clean and the tech acted like he was doing me a huge favor and said, I won't charge you $15 this time. He did absolutely nothing. I had all of the same files in the container.

    I am not technically inept - New to VPS yes. An idiot - no. Managed VPS is not supposed to be a month long nightmare.

    I am very unhappy - BUT some of the Tier 3 support people are really amazing, helpful and polite beyond words.. There is one in particular that I like a lot - his name is Anook. He should get a medal of valor.
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  5. #5
    Join Date
    Dec 2007
    Posts
    471
    AFAIK, rDNS can only resolve an IP to a single domain.
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  6. #6
    Join Date
    Feb 2006
    Location
    Kepler 62F
    Posts
    13,227
    Quote Originally Posted by Acapuclo Kevin View Post
    I have log files that go back to January of last year. I have found log files that were 250 MB in size sucking up Hard Drive space and hundreds of truncated backup files.
    These build up over time, and do not come well-setup by default.
    One of the first things I do on a new server is tweak all the log file settings.

    ###

    doesn't describe what you're experiencing. Yes, it's important to know how your IPs were used previously, such as spamming which leads to the IPs being blacklisted. But what you're describing sounds like your system was compromised
    Yeah, I agree. These proposed problem doesn't match the observed outcome.

    ###

    JaguarPC is a Virtuozzo host and SolusVM host, and they create new VPS from preset images. If the problem was in the image, a LOT more customers would have these issues. It sounds like your specific VPS was compromised.

    I hate to shift blame, but did you ever secure the VPS?
    Or request that JaguarPC secure it?
    Or hire a skilled outside admin to secure it?

    ###

    Quote Originally Posted by portalgod View Post
    AFAIK, rDNS can only resolve an IP to a single domain.
    Nope. I have an rDNS IP resolving to four domains.
    And it was by accident, not on purpose. (Need to fix it, when I get some time. Oops.)

    ###
    Last edited by kpmedia; 10-18-2011 at 04:45 PM.
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  7. #7
    Join Date
    Feb 2006
    Location
    Kepler 62F
    Posts
    13,227
    Dupe post removed.
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  8. #8
    Join Date
    Sep 2011
    Posts
    41
    Quote Originally Posted by portalgod View Post
    AFAIK, rDNS can only resolve an IP to a single domain.
    I asked JAG to fix this issue two weeks ago.. Managed VPS means - I am not the one that should be the expert. I reported that I was getting Root messages of people trying to login to SSH from Taiwan, Russia, China and other places.

    I reported that several domains were pointed at my IP addresses.
    I reported the very large, very old log files on the server.

    I have had issues with the MySql server, FTP server, server file permissions and just about every process that should not be an issue.

    This is stuff that is supposed to be taken care of before they dump you in some hacked container.

    I am getting angrier by the minute.
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  9. #9
    Join Date
    Feb 2006
    Location
    Kepler 62F
    Posts
    13,227
    Quote Originally Posted by Acapuclo Kevin View Post
    I reported that I was getting Root messages of people trying to login to SSH from Taiwan, Russia, China and other places.
    This is just standard attacks, unrelated to anything else described so far. You need to manage the firewalls in WHM. Or hire an admin to proactively managed this for you.

    This is stuff that is supposed to be taken care of before they dump you in some hacked container.
    Again, given how JaguarPC is an image-based VPS host -- as is everybody else these days -- such a hack would be widespread. We've not seen that so far.

    Are you on Virtuozzo or SolusVM?
    || Need a good host?
    || See my Suggested Hosts List || New Editorial: HostGator Alternatives & Who is EIG?
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  10. #10
    Join Date
    Sep 2011
    Posts
    41
    Quote Originally Posted by kpmedia View Post
    These build up over time, and do not come well-setup by default.
    One of the first things I do on a new server is tweak all the log file settings.

    ###


    Yeah, I agree. These proposed problem doesn't match the observed outcome.

    ###

    JaguarPC is a Virtuozzo host and SolusVM host, and they create new VPS from preset images. If the problem was in the image, a LOT more customers would have these issues. It sounds like your specific VPS was compromised.

    I hate to shift blame, but did you ever secure the VPS?
    Or request that JaguarPC secure it?
    Or hire a skilled outside admin to secure it?

    ###


    Nope. I have an rDNS IP resolving to four domains.
    And it was by accident, not on purpose. (Need to fix it, when I get some time. Oops.)

    ###
    30 support tickets later - Yes - I have asked that they have a Tier 3 tech secure and go through the server - That is what managed is. They manage it - that includes security.

    I have not changed ANYTHING - I have continuously asked for their assistance for server side issues.

    Thy have been fixing stuff that was broken when I got it -
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  11. #11
    Join Date
    Sep 2011
    Posts
    41
    Quote Originally Posted by kpmedia View Post
    This is just standard attacks, unrelated to anything else described so far. You need to manage the firewalls in WHM. Or hire an admin to proactively managed this for you.


    Again, given how JaguarPC is an image-based VPS host -- as is everybody else these days -- such a hack would be widespread. We've not seen that so far.

    Are you on Virtuozzo or SolusVM?
    Virtuozzo

    OR - it has become normal to just keep fixing the broken stuff. A lot of people are just like me - they ASSUME - that they are in good hands.

    I had serious doubts about the image from the beginning when I started locating all of the huge log files and truncated files, and the fact that PLESK and Cpanel were setup simultaneously on the server. They said that is not possible - you do not have a Plesk license they said - BUT IT WAS.

    The fact that they were saying server files had wrong permissions and it was impossible to setup even basic services had me concerned from the beginning.

    And dumping images created from previously used containers and replicating them is absolutely no way to manage VPS servers. The fact that you would even suggest that is a normal practice gives me an upset stomach.

    Initially Cpanel support told me they would not support the server and that the machine needed to be erased and freshly installed because Plesk was installed.
    Last edited by Acapuclo Kevin; 10-18-2011 at 05:10 PM.
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  12. #12
    Join Date
    Apr 2011
    Location
    Los Angeles, CA
    Posts
    37
    Maybe I just don't fully get the ip part of this but there is nothing we can do about outside sites redirecting or using your content. And with a vps the ips you get are just yours, its not possible for others to use them.

    If this is saying your vps was just hacked and you need it reset or assistance from us to help clear it thats where L3 can help, L1 wouldnt be loggin in to servers and trying to fix exploits.

    If you were delivered a vps that was unusable from the start that would be a serious concern. Was this linux or windows? A plesk image would not and could not show up in a linux system from our templates, we dont offer it. A cpanel one could not show up in a windows system, again its not supported and we dont offer it. Very curious to see just what is going on with this on, it just sounds bizarre.
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  13. #13
    Join Date
    Jan 2010
    Location
    NJ
    Posts
    1,796
    Wait, so your VPS was delivered to you with cPanel and Plesk installed at the same time? Something is definitely not right here. In any case, have you let the JaguarPC representative know your ticket number(s) so they can look into your issue?
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  14. #14
    Quote Originally Posted by Acapuclo Kevin View Post
    I asked JAG to fix this issue two weeks ago.. Managed VPS means - I am not the one that should be the expert. I reported that I was getting Root messages of people trying to login to SSH from Taiwan, Russia, China and other places.

    I reported that several domains were pointed at my IP addresses.
    I reported the very large, very old log files on the server.

    I have had issues with the MySql server, FTP server, server file permissions and just about every process that should not be an issue.

    This is stuff that is supposed to be taken care of before they dump you in some hacked container.

    I am getting angrier by the minute.
    When you reported these issues were they taken care of or are they still pending? Did you find out what caused those issues in the first place?
    Managed solutions provider since 1998 - Serving Dallas, Atlanta, LA, and United Kingdom (UK)
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  15. #15
    Join Date
    Sep 2011
    Posts
    41
    Quote Originally Posted by WickedFactor View Post
    Wait, so your VPS was delivered to you with cPanel and Plesk installed at the same time? Something is definitely not right here. In any case, have you let the JaguarPC representative know your ticket number(s) so they can look into your issue?
    Yes. They know all of this from the beginning. I even gave them the Email from Cpanel support saying they would not support the server because Plesk was installed simultaneously with Cpanel.

    The IP Addresses were not mine. They resolved to Donortec.org in Australia. Infosearchweb.com, sacommunity.info, sacommunity.gov.au, matchit.org,matchit.org.au and my Google weblinks all have infosearchweb.com addresses now.

    AND - they all tracked back to Planet Domain. And the gimpy little squat Australian sent me an Email saying - we were Jaguar PC clients with your IP addresses - Oops.

    The more I think about this the more pissed off I get.
    Last edited by Acapuclo Kevin; 10-18-2011 at 05:26 PM.
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