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  1. #1

    Angry Skrill (Moneybookers) - Turn into SCAM !

    Been using moneybookers for web hosting transactions for years. It is only when we start to request to withdraw fund recently, then we smell something is fishy!

    We have send a verified copy of our bank account to increase our withdrawal limit. Fine. We passed that test. And in them middle of several email exchange, they started to say our business model is not acceptable and will have to freeze our account. We are like WTF? Which part of the terms that say web hosting business is illegal? http://www.moneybookers.com/app/help.pl?s=terms .(SCAM alert reason #1)

    Unfortunately we will not be able to process further with the verification of your account as your business model is not accepted by our regulations and we will not be able to provide you with our services from this point further.
    The funds in your account will be held for 30 days after the last receive money transaction which was on 29 September 2011


    And now if you login to their control panel, their withdrawal page give this locked reasons. C'ommon, which company still ask you to snail mail a copy of identity nowadays? Even company like paypal have an option to allow you to upload photocopy of identity via their e-form!


    Making us to use snailmail? (SCAM alert #2!!!!)
    Not even an option to email a photocopy?!



    Your account is locked for all transactions therefore we cannot complete this transaction. To unlock your account, you must send a VERIFIED copy of your passport or national identity card to the following address:

    Welken House
    10-11 Charterhouse Square
    London EC1M 6EH
    United Kingdom

    We accept as VERIFIED, all copies which are certified in your country of residence by:

    * a licenced notary public; OR
    * a licenced solicitor or attorney-at-law; OR
    * a regulated bank or financial institution; OR
    * a local government authority (e.g. the police)

    as true copies of the original.
    Now, they are holding over USD 8000+ in our account which we have not withdraw a single cent from them before since sign up! WOW!

    And finally, why would they want to rename theirselves from moneybookers to skrill? (scam alert #3)

    You guys should start checking your skrill account(formerly moneybookers ) . I bet you are going to have big problem when start to withdraw your fund or even given lot of excuses by them to make you unable to withdraw fund!

    My advice is AVOID Skrill (formerly moneybookers) at all cost!


    -joseph

  2. #2
    Join Date
    Feb 2010
    Location
    Exotic
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    1,057
    $8,000 is nothing to Moneybookers/Skrill. I sincerely doubt they would try to defraud or scam you for such a low sum of money.

    Try to reason with them or just send the documents. They may have discovered a reason to do this extra verification and unless your account manager can make it go away, you will have to comply.

    They are licensed by the FSA, which adds credibility and also means you can go after them if you think that they are trying to risk their multi-million company for $8,000.

    Regarding requiring snail mail, this is the only way by which a notarized passport copy is valid. A photocopy of a notarized passport is worth as much as a non-notarized photocopy. With courier, it should only take a few days for the documents to arrive at their offices.

  3. #3
    Join Date
    Sep 2007
    Posts
    342
    a few years ago I had same problem, They blocked my account without a real reason.. I spent a few hours to fix the issue and then never worried about the stupid moneybookers.. Paypal is the best.

  4. #4
    USD $8000 is nothing to us too! But their way of doing business is dirty! Extremely dirty, i must say! Shouldn't we let other business owners know about this? We do not want other business owners to accumulate a huge amount of funds before encounter the similar problem like us!

    Hope you understand!
    Affordable Managed Hosting Solutions for Professional & Business since 2001
    Mxhub.com - Global : USA - UK - Canada - Europe - Asia Pacific


  5. #5
    Join Date
    Jan 2011
    Posts
    677
    Quote Originally Posted by Mxhub View Post
    USD $8000 is nothing to us too! But their way of doing business is dirty! Extremely dirty, i must say! Shouldn't we let other business owners know about this? We do not want other business owners to accumulate a huge amount of funds before encounter the similar problem like us!

    Hope you understand!
    Well you are right, $8000 is nothing to Moneybookers and to you, they should not block accounts without a strong reason.

  6. #6
    Join Date
    Sep 2011
    Location
    Homeland, California
    Posts
    33
    That is weird, I have never really had a problem with them. Seems like more and more people are getting scammed online these days though. Sorry to hear about that mate.

  7. #7
    Join Date
    Jul 2011
    Location
    Ireland
    Posts
    181
    Mxhub, sorry to hear about your problems but I wouldn't call that fraud, hmm.
    There's nothing wrong with sending a copy of your docs.
    It can be a part of anti-money-laundering acts.

    Hope you will resolve your issue.

    Good luck.
    www.VMotionHost.com
    Web Hosting, XenServer VPS, Dedicated Servers in Ireland
    24/7 technical support. Professional Service

  8. #8
    Join Date
    Apr 2009
    Location
    OnTheWeb
    Posts
    2,017
    Prior to receiving their email about the name change, we had to verify our business account with them via mail. (this was about 3 months before the name change though) and although we do not use them extensively, we have never had any problems with them at all. We more use it for UK clients who prefer to use this as opposed to paypal.
    If you're the smartest person in the room then you're in the wrong room

  9. #9
    Join Date
    Aug 2011
    Location
    Chicago
    Posts
    89
    Paypal and Moneybookers are huge companies licensed and regulated by US and UK financial authorities which means they will 'cover their ass' as thoroughly as possible. Generally this translates into freezing / closing accounts and holding money whenever even the slightest possibility of violation in country or bank policy and law could be implied (and that is one huge grey area for them). It doesn't mean they are a scam, but it doesn't mean they are the best choice for processing your customer transactions either. That being said you can run into a number of other problems with processing companies that don't have these same issues and work from other jurisdictions. If you're accepting any form of payment besides wire transfers you really need to do as much research as possible and or find someone with experience who can assist you in doing so to ensure your revenue stability .
    High Risk Merchant Consult

    Unbiased Payment Solution Analysis since 2001_ info[at]highriskmc.com

  10. #10
    Join Date
    Apr 2009
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    OnTheWeb
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    2,017
    I second, triple and quadruple every thing you just said pcsx. You are totally right

  11. #11
    Join Date
    Feb 2003
    Location
    Cumbernauld, Scotland, UK
    Posts
    733
    I had a similar problem with moneybookers
    They demanded proof of business documents to be sent by postal method
    I advised them I had already supplied bank details, which can easily be confirmed by CHAPS
    However they refused this and repeated their demand
    So I arranged for my business bank to send them a verification letter
    This was declined, as they claimed it was not an original document and did not meet the criteria

    I appreciate this is for regulatory requirements in the UK, to meet both FSA and anti-laundering processes
    However their process is excessively complicated and simply blocks an account without notice, unlike PayPal which advises you in advance

    I therefore completed their process, to withdraw all funds, and then ceased using their services
    The change of name to skrill.com next year makes no difference
    M8 INTERNET : Simple and cost effective website hosting from the UK
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  12. #12
    Join Date
    Apr 2009
    Location
    Dallas/FortWorth TX
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    1,642
    I wonder what stops hosting companies to signup for a merchant account and start accepting credit cards directly instead of all these processors. As it is neither have seller protection.
    IPStrada When uptime counts.
    Warren Buffet: Honesty is very expensive gift do not expect it from cheap people.

  13. #13
    Join Date
    Feb 2003
    Location
    Cumbernauld, Scotland, UK
    Posts
    733
    Quote Originally Posted by Kusai View Post
    I wonder what stops hosting companies to signup for a merchant account and start accepting credit cards directly instead of all these processors
    Not all customers have Credit Cards, so you need to flexible in the payment methods you can accept
    For low volume businesses using a third party merchant can be cheaper in the short term (calculated on a per transaction basis)
    M8 INTERNET : Simple and cost effective website hosting from the UK
    M8 INTERNET : Google Ads Account Management

  14. #14
    We have been using moneybookers for a while now to also accept web hosting payments. We had to go through that. If you are operating a Business account, you must go through all those processes, most especial, your funds will be held for 30 days especially if you accept payments through their merchant gateway.

    Also moneybookers have two usage polices, the general one and that which applies only to merchants. There for you just have to comply except you provided false information during sign up which at this time you can't correct.
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  15. #15
    Join Date
    Mar 2004
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    For me, I try to withdraw all payments into the bank accounts the moment the payments were received. Much safer than keeping with others. I rather the money with me earning bank interest.

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