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  1. #1

    Angry Skrill (Moneybookers) - Turn into SCAM !

    Been using moneybookers for web hosting transactions for years. It is only when we start to request to withdraw fund recently, then we smell something is fishy!

    We have send a verified copy of our bank account to increase our withdrawal limit. Fine. We passed that test. And in them middle of several email exchange, they started to say our business model is not acceptable and will have to freeze our account. We are like WTF? Which part of the terms that say web hosting business is illegal? http://www.moneybookers.com/app/help.pl?s=terms .(SCAM alert reason #1)

    Unfortunately we will not be able to process further with the verification of your account as your business model is not accepted by our regulations and we will not be able to provide you with our services from this point further.
    The funds in your account will be held for 30 days after the last receive money transaction which was on 29 September 2011


    And now if you login to their control panel, their withdrawal page give this locked reasons. C'ommon, which company still ask you to snail mail a copy of identity nowadays? Even company like paypal have an option to allow you to upload photocopy of identity via their e-form!


    Making us to use snailmail? (SCAM alert #2!!!!)
    Not even an option to email a photocopy?!



    Your account is locked for all transactions therefore we cannot complete this transaction. To unlock your account, you must send a VERIFIED copy of your passport or national identity card to the following address:

    Welken House
    10-11 Charterhouse Square
    London EC1M 6EH
    United Kingdom

    We accept as VERIFIED, all copies which are certified in your country of residence by:

    * a licenced notary public; OR
    * a licenced solicitor or attorney-at-law; OR
    * a regulated bank or financial institution; OR
    * a local government authority (e.g. the police)

    as true copies of the original.
    Now, they are holding over USD 8000+ in our account which we have not withdraw a single cent from them before since sign up! WOW!

    And finally, why would they want to rename theirselves from moneybookers to skrill? (scam alert #3)

    You guys should start checking your skrill account(formerly moneybookers ) . I bet you are going to have big problem when start to withdraw your fund or even given lot of excuses by them to make you unable to withdraw fund!

    My advice is AVOID Skrill (formerly moneybookers) at all cost!


    -joseph

  2. #2
    Join Date
    Feb 2010
    Location
    Exotic
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    1,068
    $8,000 is nothing to Moneybookers/Skrill. I sincerely doubt they would try to defraud or scam you for such a low sum of money.

    Try to reason with them or just send the documents. They may have discovered a reason to do this extra verification and unless your account manager can make it go away, you will have to comply.

    They are licensed by the FSA, which adds credibility and also means you can go after them if you think that they are trying to risk their multi-million company for $8,000.

    Regarding requiring snail mail, this is the only way by which a notarized passport copy is valid. A photocopy of a notarized passport is worth as much as a non-notarized photocopy. With courier, it should only take a few days for the documents to arrive at their offices.

  3. #3
    Join Date
    Sep 2007
    Posts
    342
    a few years ago I had same problem, They blocked my account without a real reason.. I spent a few hours to fix the issue and then never worried about the stupid moneybookers.. Paypal is the best.

  4. #4
    USD $8000 is nothing to us too! But their way of doing business is dirty! Extremely dirty, i must say! Shouldn't we let other business owners know about this? We do not want other business owners to accumulate a huge amount of funds before encounter the similar problem like us!

    Hope you understand!
    Affordable Managed Hosting Solutions for Professional & Business since 2001
    Mxhub.com - Global : USA - UK - Canada - Europe - Asia Pacific


  5. #5
    Join Date
    Jan 2011
    Posts
    677
    Quote Originally Posted by Mxhub View Post
    USD $8000 is nothing to us too! But their way of doing business is dirty! Extremely dirty, i must say! Shouldn't we let other business owners know about this? We do not want other business owners to accumulate a huge amount of funds before encounter the similar problem like us!

    Hope you understand!
    Well you are right, $8000 is nothing to Moneybookers and to you, they should not block accounts without a strong reason.

  6. #6
    Join Date
    Sep 2011
    Location
    Homeland, California
    Posts
    33
    That is weird, I have never really had a problem with them. Seems like more and more people are getting scammed online these days though. Sorry to hear about that mate.

  7. #7
    Join Date
    Jul 2011
    Location
    Ireland
    Posts
    182
    Mxhub, sorry to hear about your problems but I wouldn't call that fraud, hmm.
    There's nothing wrong with sending a copy of your docs.
    It can be a part of anti-money-laundering acts.

    Hope you will resolve your issue.

    Good luck.
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  8. #8
    Join Date
    Apr 2009
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    OnTheWeb
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    2,020
    Prior to receiving their email about the name change, we had to verify our business account with them via mail. (this was about 3 months before the name change though) and although we do not use them extensively, we have never had any problems with them at all. We more use it for UK clients who prefer to use this as opposed to paypal.
    If you're the smartest person in the room then you're in the wrong room

  9. #9
    Join Date
    Aug 2011
    Location
    Chicago
    Posts
    89
    Paypal and Moneybookers are huge companies licensed and regulated by US and UK financial authorities which means they will 'cover their ass' as thoroughly as possible. Generally this translates into freezing / closing accounts and holding money whenever even the slightest possibility of violation in country or bank policy and law could be implied (and that is one huge grey area for them). It doesn't mean they are a scam, but it doesn't mean they are the best choice for processing your customer transactions either. That being said you can run into a number of other problems with processing companies that don't have these same issues and work from other jurisdictions. If you're accepting any form of payment besides wire transfers you really need to do as much research as possible and or find someone with experience who can assist you in doing so to ensure your revenue stability .
    High Risk Merchant Consult

    Unbiased Payment Solution Analysis since 2001_ info[at]highriskmc.com

  10. #10
    Join Date
    Apr 2009
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    OnTheWeb
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    2,020
    I second, triple and quadruple every thing you just said pcsx. You are totally right

  11. #11
    Join Date
    Feb 2003
    Location
    Cumbernauld, Scotland, UK
    Posts
    734
    I had a similar problem with moneybookers
    They demanded proof of business documents to be sent by postal method
    I advised them I had already supplied bank details, which can easily be confirmed by CHAPS
    However they refused this and repeated their demand
    So I arranged for my business bank to send them a verification letter
    This was declined, as they claimed it was not an original document and did not meet the criteria

    I appreciate this is for regulatory requirements in the UK, to meet both FSA and anti-laundering processes
    However their process is excessively complicated and simply blocks an account without notice, unlike PayPal which advises you in advance

    I therefore completed their process, to withdraw all funds, and then ceased using their services
    The change of name to skrill.com next year makes no difference
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  12. #12
    Join Date
    Apr 2009
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    Dallas/FortWorth TX
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    I wonder what stops hosting companies to signup for a merchant account and start accepting credit cards directly instead of all these processors. As it is neither have seller protection.
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  13. #13
    Join Date
    Feb 2003
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    Cumbernauld, Scotland, UK
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    Quote Originally Posted by Kusai View Post
    I wonder what stops hosting companies to signup for a merchant account and start accepting credit cards directly instead of all these processors
    Not all customers have Credit Cards, so you need to flexible in the payment methods you can accept
    For low volume businesses using a third party merchant can be cheaper in the short term (calculated on a per transaction basis)
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  14. #14
    We have been using moneybookers for a while now to also accept web hosting payments. We had to go through that. If you are operating a Business account, you must go through all those processes, most especial, your funds will be held for 30 days especially if you accept payments through their merchant gateway.

    Also moneybookers have two usage polices, the general one and that which applies only to merchants. There for you just have to comply except you provided false information during sign up which at this time you can't correct.
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  15. #15
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    Mar 2004
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    For me, I try to withdraw all payments into the bank accounts the moment the payments were received. Much safer than keeping with others. I rather the money with me earning bank interest.

  16. #16
    They did not explain further what is wrong and keep copy & paste the same kind of message back.

    Where is the exact reason behind?!
    Look like we can forget about getting the fund back. Sending snailmail might just give us another stupid excuse that the document is not good enough or whatever bullsh*t reason they can think of just to delay the 30 days withdrawal time limit.

    All the best to you guys who are still holding to your skrill(aka moneybookers). You might just end up just like us when you need to withdraw fund one day!


    Dear __,

    As you have been already advised in our previous correspondence We regret to inform you that unfortunately, your business model is not accepted by our regulations and we will not be able to provide you with our services from this point further.

    The funds in your acocunt will be held for 30 days after the last receive money transaction which was receive d in your balance on 29 September 2011




    -joseph

  17. #17
    Join Date
    Aug 2011
    Location
    Chicago
    Posts
    89
    Sorry to hear the story hasn't improved for you Joseph. You may want to stick with Paypal or even better some instant real time bank transfer system. I would advise you that if processing credit cards through a direct Merchant account - when you have some issue that comes up, and the processing company closes your account, in almost all cases of 'high risk' Merchants and plenty of 'normal eCommerce' Merchants, all frozen funds are held for 6 months, almost every time (to allow for potential chargebacks to be posted to the account [because it is fairly common for Merchants to close their bank accounts and for processing companies to be unable to collect on chargebacks] and because if they had reason to close your account, however small or poor a reason it may be, they likely feel they have reason to suspect chargebacks may come in later as well). I would also advise you to research those facts yourself and not just take my word for it. OK that being said, I probably don't have to tell you, but even with Paypal advance notices you need to be as careful as possible. Keep after Skrill and post here if you end up finding anything out. I can also tell you we work with about 40+ different high risk Merchant account providers, and plenty of them consider web hosting / design as high risk or prohibited business now. Maybe not because of your website, but because of that other guy hosting warez and mp3 sites, and it's not fair but it is the way of things at this time. Best of luck in your business, I hope you find something stable and reliable.
    High Risk Merchant Consult

    Unbiased Payment Solution Analysis since 2001_ info[at]highriskmc.com

  18. #18
    Join Date
    Feb 2005
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    United Kingdom
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    Skrill / Moneybookers is legal company and following the Electronic Commerce (EC Directive) Regulations 2002, as part of it you as seller should verify the legality of your business. I do remember I went through this process, I also signed contract with them to enable the merchant services and now I can accept any debit/credit cards or any bank transfers.
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  19. #19
    Join Date
    Sep 2010
    Posts
    120
    You should never keep large amount money in your account as its not a bank and only keep what you are willing to loss.

    Always take out funds and keep the very minimum in your account.

  20. #20
    The economy have gone down badly.. broker declare bankrupt.. bank closed down. I suggest those who are still holding into this skrill(aka moneybookers), do not keep any money in your account or risk not able to withdraw your fund! Go with reputable payment processor like paypal instead! -Joe
    Affordable Managed Hosting Solutions for Professional & Business since 2001
    Mxhub.com - Global : USA - UK - Canada - Europe - Asia Pacific


  21. #21
    Join Date
    Jul 2009
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    Kshatriya
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    $8000 + loss due to account lock

    They must need to do this before people receive more then $300 - $500
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  22. #22
    Join Date
    May 2007
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    2,577
    Several things can trigger this both with moneybookers and paypal you may not have a solid refund policy often those that don't do that which leads to more chargebacks/disputes.

    If you have a weak terms of service and privacy policy these can lead to that also.

    Your best bet is to just send your ID in give them a call and discuss the matter. Goodluck.
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  23. #23

    Moneybookers Not a Scam

    At any moment MoneyBookers can request information again, as per their T and C. The reason for sending it by mail because maybe they believe you are high risk, but your probably are not. This can also be just a random draw of accounts that they are monitoring.

    On a side note, only keep money in merchant accounts that you wish to lose, virtual companies are harder to deal with than your normal bank when issues arise.

  24. #24
    Join Date
    Aug 2006
    Location
    Ireland
    Posts
    813
    Yep stay away from moneybookers/skrill

    they are a waste of time and money

    I tried opening an account verified card and bank (all costs money which is nonrefundable!) only to be told that our service is "too risky" thats despite being many years in business and having a clean name (as providers here would atest to)!
    FFS like! been using Paypal for years with no issues and other sites in same filehosting category such as rapidshare already use moneybookers

    Anyways their loss, very pissed of about the time wasted and money sunk on verification

    stay away from them if you dont want to waste time or money

  25. #25
    Join Date
    Aug 2002
    Location
    Past North
    Posts
    716
    Interesting, I sign up with them about 2 weeks ago, never did set them up, but today I got a spam email from "Winpalace Casino". The email was sent to an email address that only Moneybookers had.

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