hosted by liquidweb


Go Back   Web Hosting Talk : Web Hosting Main Forums : Dedicated Server : Burst.Net... Serious Delays In My Orders & Tickets!
Reply

Forum Jump

Burst.Net... Serious Delays In My Orders & Tickets!

Reply Post New Thread In Dedicated Server Subscription
 
Send news tip View All Posts Thread Tools Search this Thread Display Modes
  #1  
Old 10-15-2011, 10:13 PM
R4Productionz R4Productionz is offline
New Member
 
Join Date: Oct 2011
Posts: 2
Unhappy

Burst.Net... Serious Delays In My Orders & Tickets!


Burst.Net... Serious Delays In My Orders & Tickets!
---------------------------------------------------


This is actually a Bit of a Long Story... So bare with me.
On Friday 07/10/11 i order My 1st Ever Dedicated Server!!
After A Friend Said 2 weeks before this he got 2 servers..
Ready in 2 days, and Ip Allocations in 24 hours. I was Convinced!

So i place my own order with them, for a Server from there New..
L.A, California Data Center! And They advertise 72 hours Delivery!

So 72 hours later.. im curious how much longer it will be..
And put a Ticket in... 15 hours later i got a reply, saying..
That my Server will be ready in 24 hours!

So i wait patiently.. And my Customers, and potential income,
Also wait patiently at this point!! Not really a Problem.

Then 36 Hours Later, still no Server... And i Complained.
Eventually it had been over 5 days.. and i finally got my Order.
And They also Updated my Billing Date, to Suit, for the Delays!

So ok.. it was a Long wait!! But i am Hoping its worth it!!
So now i have my Dedicated Server, i immediately Order a,
29 IP allocation for 10$ USD, Plus i Optioned for ASAP!
Which is a 10$ Setup fee on Top, to Speed it up, i hoped!!

But 24 hours later, No Allocation, and they allready Credited,
The 10$ Setup fee, back to my Account with them! So No problem.
But I placed a Ticket at this Point, asking How much Longer??

The Reply i Received was as Follows....

--------------------------------------------------
Colin Joyce 10-14-2011 - 07:27PM

Hello,

The rush option is a best-effort basis. When it comes to servers we rarely miss the effort. IPV4 is quickly dwindling away, and we are under stricter guidelines than usual in getting new allotments. I will pass your request to the IP allotment department and see if they can give you any better timeframe.


Thank you for being a valued BurstNET customer.

--------------------------------------------------

^^^ Now if You See The Time And Date.. This Reply..
Was 2 Days Ago.. Ive Since Asked Again for a Timeframe!
As i still now over 3 days later, dont have the 29 IPs i Ordered!
And i have no reply yet, i asked over 15 hours ago.

Its now been 8 days, Since i started my adventure with Burst.Net
And im still waiting, to start my VPS Services!
Because i still dont have the IP's i Ordered.

After the Review my friend gave me, i expected much better!!
But i am very disappointed in this service. An timeframing.
I would not recommend them to anyone at this point...
Maybe its just issues at there new Cali Data Center. i dunno.
But this is definitely Shocking for inc 500 company!

Im scared to even order any more servers through them..
I cant afford to be hel up for 8+ days, to Get 1 Server..
With 1 Block of 29 IPs extra on it. Bad for my business.

I really wish they would tell me a Time frame, that is True.
Or that they would just complete my order allready...
So i can starting providing to my customers.

This has really been stressing me out, the whole experience.
Has anyone else had problems with them recently, currently?
Or am the only Victim to this Poor Service..

----------------------------------------------------
If anyone from burst.net Reads this...
My Ticket about all this is... Ticket ID: 2906909

Server Ordered: 07/10/2011
Ticket Created: 10-10-2011 - 06:41PM
Elapsed Ticket Time: 5 days
Since Last Ticket Action: 2 days
----------------------------------------------------



Sponsored Links
  #2  
Old 10-15-2011, 10:28 PM
manhalab manhalab is offline
Junior Guru Wannabe
 
Join Date: Jul 2009
Posts: 64
Hi,

I understand your frustration. You must however be aware that ipv4 is fast depleting and ip allotment has become a big issue, You need to fill in the ip justification form with details as to how many ip, what you will be using it for etc.. depends upon the ip provides I guess but anyway it is not at all an easy procedure. I am talkig about 1 or 2 ip' here for 29 ip's only God know how long it would take.

I am not trying to defend burstnet in anyway but , it could be that they ran our out ip pools allotted to them and need to request new pool from their provider.. which I believe cold be a long procedure, again depends upon the providers.


Last edited by manhalab; 10-15-2011 at 10:31 PM.
  #3  
Old 10-15-2011, 10:41 PM
vps_mike vps_mike is offline
Newbie
 
Join Date: Sep 2010
Posts: 11
I am the one who recommended burst.net to this poster. i never had any problems getting ip blocks from them or getting my servers on time.. im really happy with burst.net service but the problems this man has been having really makes me feel bad i recommended burst to him.. it shocked me at how he is being done and i know its hard for him now with money tied up in a server to make vps's on for his customers and without ips he cant make his money back and his server bill will be due again before long and hes starting out way behind... i sure hope burst fixes this fast i dunno if ill ever recommend anyone else again..

Sponsored Links
  #4  
Old 10-15-2011, 10:44 PM
techjr techjr is offline
Web Hosting Master
 
Join Date: Mar 2010
Posts: 4,471
Quote:
Originally Posted by vps_mike View Post
I am the one who recommended burst.net to this poster. i never had any problems getting ip blocks from them or getting my servers on time.. im really happy with burst.net service but the problems this man has been having really makes me feel bad i recommended burst to him.. it shocked me at how he is being done and i know its hard for him now with money tied up in a server to make vps's on for his customers and without ips he cant make his money back and his server bill will be due again before long and hes starting out way behind... i sure hope burst fixes this fast i dunno if ill ever recommend anyone else again..
It does suck that the OP is having issues but the OP's lack of funds while running his business is not your fault. You shouldn't feel bad for someones lack of budget.


Burst does have issues and things take awhile, while I'm not sticking up for them, if you want things now and faster responses pay for it.

  #5  
Old 10-15-2011, 11:36 PM
R4Productionz R4Productionz is offline
New Member
 
Join Date: Oct 2011
Posts: 2
Unhappy ok

Thanks To 1st Reply, I am doing my best to be patient.
And i did provide justification for the needed IP's.
To Provide VPS's for More Customers on the Server. Etc.
But yeah thanks to your explination im better aware of why,
Maybe its being delayed so long.

And The 3rd Reply here, You say if i want it faster i should pay.
I did just that for the IP's, Paid the Extra Fee to get it ASAP.
They Refunded it to me and didnt tell me. So i Ticketed,
About it, asking why have the option if cant provide it. etc.
And got the Response i showed there in my 1st post.

So yes i did try to get it faster, but it didnt help.
Anyway i can but wait patiently an cross my fingers for it.
I only post here in the hope to maybe get my Order Done,
And maybe some reassurance, that if i do get more servers..
With Burst.Net. that i will not be put through this again.
Id hate to have waited through all this, just to have to..
Seek a new Provider. Because of the effect such long time frame's
Can have on my business im trying to start.. If my 1st server,
Fills up fast.. and i need another server asap. and IP's.
And i pay the fee to get it expedited, For Server, then IPs.
Am i going to have these problems further? I certainly fear it
But i dont want to seek another Provider.

So if any Burst.Net person/s read this. Any Reassurance for me?

Dean S-H

  #6  
Old 10-16-2011, 09:46 AM
F-DNS F-DNS is offline
Community Liaison
 
Join Date: Aug 2010
Location: /pub/bolton/uk
Posts: 4,216
Dean, whilst I'm not trying to make excuses for anyone, it does kinda look like you're the victim of weekends more than anything...

Bare in mind that many hosting companies (including BurstNET) only operate support at weekend. Sales, Customer Service, Billing, etc., all shut up shop on Friday early evening and start again Monday morning - When they essentially come into work and find themselves faced with a huge pile of tickets and orders raised over the weekend, so things don't go quite as quickly on a Monday compared to the middle 3 days of the week.

So.... You ordered your server some time on a Friday. There's a good possibility that your order wasn't checked and processed until some time Monday depending on how many other orders were ahead of yours in the queue. Looking at the timeline in your first post it looks like you got your server some time on Wednesday? That actually falls within the specified timescale of 72 hours from order acceptance to server delivery.

Then you order your extra IPs... I'm assuming this was maybe late Wednesday or sometime Thursday? Again this order would have gone to Burst's Sales first to be approved (during working hours), and possibly they sent you a justifiction form for the extra IPs, but I can only guess at the timeline until you opened another ticket on Friday. Notice the timestamp on the ticket reply you got from Colin Joyce - 10-14-2011 - 07:27PM (Friday evening). I'm guessing that you are again the victim of the weekend and that when the IP Allocations department show up for work Monday morning (tomorrow) you'll get your IPs without a hitch.

It pays to understand how companies operate and how weekends and different timezones can play a part in creating an apparent delay which actually doesn't exist. The moral here, at least for me, is that the best time to order a server is on a Tuesday morning

__________________
There's no such thing as an unmanaged server - It's actually self-managed. Worth remembering next time you're looking for someone to complain to.
DATA VALUATION SERVICE: Your data's value is linked directly to your backup strategy. If YOU don't have your own backups then YOU value your data at ZERO. So why should anyone else care when you lose it?

  #7  
Old 10-16-2011, 11:30 AM
shahaz shahaz is offline
WHT Addict
 
Join Date: Oct 2011
Location: Dubai
Posts: 154
thats soo lame of Burstnet i didnt expect like this

  #8  
Old 10-16-2011, 06:18 PM
vps_mike vps_mike is offline
Newbie
 
Join Date: Sep 2010
Posts: 11
me either shahaz i have had great exp with burst i love the service i recieve from them never not once have i felt like a victim until i put my word on the quality of there services to a good friend of mine and now ill never recommend them to anyone else makes me look bad also...

  #9  
Old 10-17-2011, 06:50 PM
GameFrame GameFrame is offline
WHT Addict
 
Join Date: May 2009
Location: /dev/null
Posts: 171
Sad to hear. I remember receiving everything I ordered fast and in time. I've dedicated server with additional IP's, also a VPS with additional IP's from them.

I think I've been their customer since early this year, whenever I've needed support, thye usually answer in 15min - 2 hours timeframe and at least issues I've reported has also been solved quite fast.

All good. As the other guy said, order your server on tuesday morning.

PS. My services are in USPA. Maybe the L.A location has more issues/delay though.

__________________
NiX API - A powerful Anti-Proxy/Anti-Fraud and IP Reputation Lookup API
nixapi.com

Reply

Similar Threads
Thread Thread Starter Forum Replies Last Post
Is burst.net serious company. 12th day and no reply from burst.net / nocster.net dm1375 Colocation and Data Centers 9 09-09-2011 01:48 PM
Burst.net is not responding to my tickets aikawa VPS Hosting 9 06-30-2011 02:14 PM
Problem in a company burst.net did not respond to tickets uploadmisr VPS Hosting 2 05-29-2011 05:11 AM
Burst.net - Support tickets several times no answer Elian VPS Hosting 7 05-22-2011 09:36 AM
Retail Store; Service work orders (tickets) Selpaw Web Hosting Lounge 0 08-30-2007 04:49 AM

Related posts from TheWhir.com
Title Type Date Posted
Web Hosting Sales and Promos Roundup - January 10, 2014 Web Hosting News 2014-01-10 16:50:36
Web Hosting Sales and Promos Roundup - October 25, 2013 Web Hosting News 2013-10-25 16:41:38
Web Hosting Sales and Promos Roundup - October 18, 2013 Web Hosting News 2013-10-21 09:55:18
Registrars That Complied with UK Police Orders Violated ICANN Policy: easyDNS Web Hosting News 2013-10-11 10:33:31
Cloud Host VPS.NET Offers Free Website Migration for Customers Web Hosting News 2012-06-06 16:22:31


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes
Postbit Selector

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off

Forum Jump
Login:
Log in with your username and password
Username:
Password:



Forgot Password?
Advertisement:
Web Hosting News:



 

X

Welcome to WebHostingTalk.com

Create your username to jump into the discussion!

WebHostingTalk.com is the largest, most influentual web hosting community on the Internet. Join us by filling in the form below.


(4 digit year)

Already a member?