I want to vent my frustration regarding SORBS, the spam protection service.
Yes, what they is awesome and it does stop spam, but in my case it's a truly annoying, pain the butt experience. Look at this:
1) their website is hosted in Australia, so each page loads SLOW AS HECK.
2) I really 'like' it that my username and password are sent through a GET request through your url. Really friggin' save, amateurs.
3) They require you to log in to their systems using the offending IP address as network. So do I have to login to my VPS, create a desktop environment, install firefox and visit their site? GET REAL.
4) The system sucks, and eventhough it was my own fault by not updating WordPress (minor version update) and the account got hacked, I instantly cleaned everything up last week but still I cannot email any hotmail or google accounts, so now SORBS is just costing me time and money.
5) If I want to define a network, or whatever they call it, I get an access denied error. If I want to add the DNS settings that's offered on their website (not even sure what to do with that) I get an access denied error. The third menu option is User manager and clicking on that leads to another Not found error.
So ALL in ALL:
FIX YOUR SITE, PEOPLE. This really frustrates the **** out of me, because I simply can't do proper business. We e-mail a lot of dj's and producers, and they happen to all have Gmail. We need to send a contract to Thailand this week, but we can't because of this dumb spam list, etc etc.
What do we need to do to get this fixed? Anybody ever had any experience with SORBS and their amazing website and policies?
ha, it's like the SORBS people read this thread (or I am a little less frustrated), because after reading it again and again, I found a way to submit a ticket. Don't fall for the 'get delisted' button when you really just want to click 'get help'.
Nevertheless the slowness and GET request for your user/pass remains. That's just terrible.
Point 3 you can understand, else anyone could just de-list including malicious users etc.. but to put it sort I don't use SORBS for various reasons, I use spamhaus
not much choice here, SORBS choose us They added us to their list because of a hacked WP install that sent out 69k emails 100% super-duper dumb and my fault, but that's been a week and we're still not delisted so that's why I wanted to manually delist myself. That was quite an adventure!
Well, at least their ticket system works, so I'll await further response from them.
Status: Frustration low
status: happy. Already got a reply from them:
Your request appear to have been resolved. If you have any
further questions or concerns, please respond to this message.
If your IP address has been delisted (marked as 'Inactive'), it will
take up to 2 hours to get from the database to all the SORBS DNS
servers. Changes to the database are exported to the DNS zone files
periodically, not immediately after every change. Furthermore, after
the updated database contents have been exported to the DNS zone
files, it will then take up to 48 hours for the outdated DNS
information to be removed from DNS caches around the world - none
of these are in SORBS' control.
Please do not reply to this call with problems not related to
this ticket or your request will be ignored.
I'll agree with you on their site being absolutely terrible. My favorite part of their use of a self signed certificate. They say it's due to cost well even a $10 certificate is better than the self signed one they want you to add to your system.
There are worse RBL's though at least SORBS gives you some information. My favorite RBL's are ones that say hello we listed you. Without giving an ounce of information and you just ask for the listing to be removed. So basically in these cases it could be a single email causing the block. Good luck finding out which one of the thousands of emails sent out a day.
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I know this thread is old, but SORBS still is interesting. In our case there was absolutely no spam sent from our servers, there was just one single backscatter mail. When I charged them for delisting I got the following answer:
Network xxx.xxx.xxx.xxx/32: This host has not been previously delisted but is not eligible for delisting until at least Sun January 6 12:04:32 2013 GMT+0
We are setting this ticket to 'Rejected', as an action is required in your part before we can update our lists regarding the IP address(es)you wrote to us about.
Action required: As you are requesting a delisting of an IP/Network that has either sent spam recently or has sent so much spam that it exceeds our preset thresholds you must reply to this message justifying your cause and why you think you should be delisted.
Someone will then review your case and reply accordingly.
Son of Robbie the Robot on behalf of SORBS Support
But the real smash was: When I hit the answer button in my mail client the senders mail address got filled in as recipients address automatically - as usual. Guess what it was. "email@example.com" Great, isn't it? To me SORBS looks more as a rip-off artist or as a sort of scareware instead of a reputable anti spam service.
Of course I did not ask for any further action. What I did was to convince the email provider of that one client that had rejected our mail of not using this "spam service" anymore. And the problem was gone. :-)