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09-02-2011, 08:02 PM #1Newbie
- Join Date
- Sep 2011
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- 27
VolumeDrive not replying to emails?
Hello all,
I was just wondering if anyone is able to contact VolumeDrive.com with the emails they list.
I have sent messages via their contact form, 3 to the info@volumedrive.com and support@volumedrive.com and had NO replies.
This is the exact message I sent:
Code:Hello there, I am interested in ordering one of your VPS packages and just have a few questions before I purchase it. 1: Can I access the VPS via SSH and FTP/SFTP? 2: Are the public domains branch of your master one? (volumedrive.com) 3: Is it possible to link up a registered domain to a web server on the VPS? 4: Do any backups occur of the system on another drive? 5: Is it possible to run a Minecraft server with a web server on the same VPS? 6: Last of all, do I need the cPanel for a web server? Sorry if I seem new to this sort of thing, I just have to be really sure. I'd like to move my ever-growing server over, this seems like a pretty cool host! Thanks for your time (Real name)
If VolumeDrive could respond to the emails or respond on these forums would be appreciated, as I do need to get this new server up and running.
Thanks,
- Nunnsy
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09-02-2011, 08:10 PM #2Web Hosting Master
- Join Date
- Jun 2011
- Location
- Ontario, Canada
- Posts
- 554
There are many VPS providers out there, if VolumeDrive isn't responding to your emails maybe they aren't 'the one' for you. I know many providers around here would love to have your business, and wouldn't avoid your emails (if that is what they're doing).
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09-02-2011, 08:12 PM #3Newbie
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- Sep 2011
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- 27
Could you recommend some, the reason I'm eager to go with them is because of their great prices.
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09-02-2011, 08:40 PM #4/home/xenos
- Join Date
- Jun 2002
- Posts
- 1,172
Volumedrive's support and sales is pathetic. They have been promising a ticket portal for months now and haven't delivered it. I'm beginning to think they lied about that to get people off their back. You can only contact them via email and they often do not respond at all.
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09-02-2011, 08:41 PM #5WHT Addict
- Join Date
- May 2010
- Posts
- 132
My recommendation: VPSLatch.net ; HudsonValleyHost and for a UK VPS, zFast
| Conor C. - Server Latch
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09-02-2011, 08:42 PM #6Newbie
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- Sep 2011
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- 27
I have found a couple of phone numbers. I might give them a call and ask them to check their email...
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09-02-2011, 08:43 PM #7/home/xenos
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- Jun 2002
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- 1,172
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09-02-2011, 08:45 PM #8Newbie
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- Sep 2011
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- 27
Oh, great.... Well... Time to look around a bit more I guess.
Thanks for the recommendations.
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09-02-2011, 08:47 PM #9/home/xenos
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- Jun 2002
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- 1,172
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09-02-2011, 08:49 PM #10Web Hosting Master
- Join Date
- Dec 2009
- Location
- Canada
- Posts
- 748
It seems like that's a bit too much work just to get some basic responses to your questions. What do you expect to do when (if) you have a problem with your server? I would recommend searching these forums for a provider that offers some sort of management with good support. You said that you were new to having a VPS so I would imagine that you'd like having a good support team to fall back on.
Sure they might offer great prices, but that won't do you much good if you can't set up your server properly by yourself.
PS to answer some of those questions:
1. You should get root SSH access to your VPS.
5. Yes you can, depending on the resources available.
6. You don't need cPanel to run a web server, but it simplifies the process. Not all providers offer cPanel for free, either it is included in the price or it is available for an additional monthly cost.▪ NorthernOrange - Canadian Web Hosting Solutions since 2005
▪ 24/7 World Class Support - 99.9% Uptime Guaranteed
▪ 30 Day Money Back Guarantee (No hassle!)
▪ Shared cPanel Hosting - Business Hosting
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09-02-2011, 08:50 PM #11Newbie
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- Sep 2011
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- 27
Checking them all out, thanks. I really need lots of RAM and CPU, not so much on the storage for a nice price.
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09-02-2011, 08:53 PM #12Newbie
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- Sep 2011
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- 27
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09-02-2011, 08:56 PM #13Web Hosting Master
- Join Date
- Dec 2009
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- Canada
- Posts
- 748
▪ NorthernOrange - Canadian Web Hosting Solutions since 2005
▪ 24/7 World Class Support - 99.9% Uptime Guaranteed
▪ 30 Day Money Back Guarantee (No hassle!)
▪ Shared cPanel Hosting - Business Hosting
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09-02-2011, 08:57 PM #14Newbie
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- Sep 2011
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- 27
Legendary, thanks for the answers!
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09-03-2011, 12:56 AM #15Junior Guru Wannabe
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- Oct 2006
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- Indiana, USA
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- 72
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09-03-2011, 01:06 AM #16Newbie
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- Sep 2011
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- 27
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09-03-2011, 04:18 AM #17Aspiring Evangelist
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- Mar 2006
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- 358
I'm getting 50% packet loss on their network.... anyone else?
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09-03-2011, 04:23 AM #18Newbie
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- Sep 2011
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- 27
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09-03-2011, 04:30 AM #19Aspiring Evangelist
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- Mar 2006
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- 358
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09-03-2011, 04:30 AM #20Newbie
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- Sep 2011
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09-03-2011, 04:35 AM #21Aspiring Evangelist
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- Mar 2006
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- 358
email requesting reboot
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09-03-2011, 04:38 AM #22Newbie
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- Sep 2011
- Posts
- 27
I've used the contact form, info@ and support@volumedrive.com. Sent the email 3 times over 3 weeks, no replies.
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09-03-2011, 04:48 AM #23Aspiring Evangelist
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- Mar 2006
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- 358
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09-03-2011, 04:49 AM #24Newbie
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- Sep 2011
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- 27
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09-03-2011, 06:26 AM #25WHT Addict
- Join Date
- Apr 2009
- Posts
- 141
Hello,
I have a VPS with Volumedrive and i have at least a monthly issue.
Now i have my VPS down and i send them 11 e-mails and thay don`t fix the issue. My VPS is down about 24 hours and thay are not response to my e-mails. I don`t know what to do! :/
Volumedrive support is catastrophic!
Support rate: 1/10
Sorry for my bad english!
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