Results 1 to 25 of 67
-
09-01-2011, 09:07 PM #1Disabled
- Join Date
- Sep 2011
- Posts
- 43
AlienLayer hosting (alienvps, ufohost) Do not recommend!
So I was surfing this forum to find a good VPS deal from a decent company, and at the time I thought i had found it, but wow... i was wrong. At first their support seemed very nice and polite, i ordered the package and had a smile on my face (excited about my new AMD Bulldozer site). Anyways, then i looked at my paypal statement , i ordered quarterly and i saw that they charged me twice, so i contacted support and they canceled the other charge. That was my first incident. Than i open up my vps and see that my account is suspened, i contact support once again and ask them unsuspend it (some paypal issues) , so they did (that was my second incident, same day). Afterwards i was already making up my mind to leave this host since i was on it one day, so I went to the panel and hit terminate account without ever touching it. I get no reply from support about this so i go to paypal and submit a dispute, the first reply i get is that I was using the server for illegal purposes (havent even connected to it ONCE) and that they will not refund me because of that.
I didnt even used the server! This is ridiculous . So yeah, alienlayer, ufohost, alienvps, their whole network, STAY AWAY! Terrible host.
And sorry this was my first post, i though i already had an account here, apparently not
-
09-01-2011, 10:21 PM #2Junior Guru Wannabe
- Join Date
- Aug 2010
- Location
- California
- Posts
- 72
I thought they had a no refund policy?
http://alienvps.com/legal/tos/██ Oscar Pan - Beyond All Knowledge - sales{a}beyondallknowledge.com
██ Services: Shared Hosting | Virtual Private Servers | VPS Reseller Program
██ Locations: Kansas City, MO (Wholesale Internet)
██ ✔ Quality Hardware | ✔ Great Uptime | ✔ Quick Support | ✔ Friendly Support Team
-
09-01-2011, 11:01 PM #3Disabled
- Join Date
- Sep 2011
- Posts
- 43
Anything that has paypal has a refund policy, it was time sensitive and they set it up late. and the point is, they accused me of things i didn't do, and i just had a terrible experience with them.
-
09-01-2011, 11:53 PM #4Aspiring Evangelist
- Join Date
- Jul 2010
- Posts
- 363
Where did you learn of this? You should read the TOS of any site before signing up, as their TOS says no refund. I doubt you will get your money back as you do not really have a solid case of being cheated (regardless of the problems... they did try to resolve it for you). Also as web hosting falls under intangible goods as per Paypal they will favor the seller more than you.
Last edited by wat3v3r; 09-01-2011 at 11:58 PM.
-
09-02-2011, 12:17 AM #5Junior Guru Wannabe
- Join Date
- Jun 2011
- Posts
- 71
Go for the best hosting you heard. Unnecessarily going for the high rated hosting. In Low only go for the best
-
09-02-2011, 12:45 AM #6Disabled
- Join Date
- Sep 2011
- Posts
- 43
I learned that you get what you payed for, and they didnt try to fix anything, they wrongly accused me.
-
09-02-2011, 03:34 AM #7Junior Guru Wannabe
- Join Date
- May 2010
- Location
- Gilbert, AZ
- Posts
- 46
You do definitely get what you pay for mate!
╔██ Lynx Servers, LLC ■ Roots of experience since 2006
╟██ Top-Quality Shared, Reseller & VPS Hosting
╟██ 99.9% Uptime ■ High-Class Technical Support
╚██ Acute Server Engineers & Tactful Inspired Staff (now hiring!)
-
09-02-2011, 05:36 AM #8Web Hosting Master
- Join Date
- May 2008
- Location
- Melbourne, Australia
- Posts
- 10,629
Well, what can I say it is not as if you are losing much on what you bought. Even though they have a "pretty" site with an Alien slash UFO do not always expect perfection and that goes with any provider.
Sadly you failed to review the T.O.S and that is something that you would of have had to agree to before the service was even provisioned.
You failed to read it, so you suffer the consequences. You take out a dispute for what apparent reason?
I think this is something wrong to post even though the mistake was on your behalf, if the payment was doubled up and they refused to refund that then it may be a different story but to me it just sounds like you are posting a rather negative response based on their billing issues.██ l Dedigeeks • Shared • Wordpress • Dedicated • Established 2006
██ l Leading AUSTRALIAN Hosting Provider • Sydney & Melbourne Datacentres
██ l cPanel/WHM • R1Soft Backups • 24/7/365 Support • SMS Hosting Alerts*
██ l www.dedigeeks.com • Managing Director • Service Superstars
-
09-02-2011, 05:51 AM #9Web Hosting Master
- Join Date
- Jul 2010
- Location
- ~/
- Posts
- 1,382
And that is assuming it was their billing issues which I highly doubt as all host know that use paypal as a gateway the host does NOT TAKE the money, the host does NOT initiate the transfer its between the customer and paypal.
I get customers double paying all the time and they get refunded every time its usually a subscription issue (Which the customer sets up).
No offence OP I know this has probably been very frustrating for you but the paypal issues... totally not the hosts fault, not reading the TOS or even ctrl+f'ing it for the word refund .... totally your fault... which leaves zero fault on the host.
I will say though if you double paid and they don't refund that then they are not very nice people at all (Given that you raised a dispute I suspect they wont even refund that now)█ -> INCEPTION HOSTING LIMITED Since 2010!
█ -> I am most active on the lowendspirit hosting forum Come join us!
█ -> PHOENIX USA & THE NETHERLANDS & UK EU
-
09-02-2011, 06:01 AM #10Web Hosting Master
- Join Date
- May 2008
- Location
- Melbourne, Australia
- Posts
- 10,629
^ Considering there was no mention of a subscription in the first place, when a subscription is created it be created as part of the first payment (whether or not the user chose it, or whether the company enforces it) so it goes based on the invoice payment date and is then sent over on each cycle that it be due.
Question is how and why was it charged twice for a quarter, you have used the assumption of a 'Subscription' even though it was never mentioned
I get customers double paying all the time and they get refunded every time its usually a subscription issue (Which the customer sets up).██ l Dedigeeks • Shared • Wordpress • Dedicated • Established 2006
██ l Leading AUSTRALIAN Hosting Provider • Sydney & Melbourne Datacentres
██ l cPanel/WHM • R1Soft Backups • 24/7/365 Support • SMS Hosting Alerts*
██ l www.dedigeeks.com • Managing Director • Service Superstars
-
09-02-2011, 06:04 AM #11Web Hosting Master
- Join Date
- Jul 2010
- Location
- ~/
- Posts
- 1,382
I used that assumtion based on the fact that the OP clearly has no idea how paypal actualy works and I am sticking to it
Or to put it another way... tell me how a host can take a payment from a customer with paypal without the customer confirmation and or permission via a subscription...?
They cant so I stand by my point it was the user that paid twice no matter what the circumstances the Host did not take the money the user sent it.█ -> INCEPTION HOSTING LIMITED Since 2010!
█ -> I am most active on the lowendspirit hosting forum Come join us!
█ -> PHOENIX USA & THE NETHERLANDS & UK EU
-
09-02-2011, 09:34 AM #12Web Hosting Master
- Join Date
- May 2008
- Location
- Melbourne, Australia
- Posts
- 10,629
I used that assumtion based on the fact that the OP clearly has no idea how paypal actualy works and I am sticking to it
Or to put it another way... tell me how a host can take a payment from a customer with paypal without the customer confirmation and or permission via a subscription...?
They cant so I stand by my point it was the user that paid twice no matter what the circumstances the Host did not take the money the user sent it.
-
09-02-2011, 09:36 AM #13Web Hosting Master
- Join Date
- Jul 2010
- Location
- ~/
- Posts
- 1,382
Actually the second point is not an assumption its an absolute fact.
█ -> INCEPTION HOSTING LIMITED Since 2010!
█ -> I am most active on the lowendspirit hosting forum Come join us!
█ -> PHOENIX USA & THE NETHERLANDS & UK EU
-
09-02-2011, 09:49 AM #14WHT Addict
- Join Date
- Jun 2011
- Location
- Kansas City
- Posts
- 142
As a Consumer, you have every right to dispute the PayPal charges. If you don't feel comfortable with a Host, you can opt out at any time, but there may be some consequences,ie., time and money.This is why it is so important to do your research,read the "fine" print. I am interested to see how this all plays out, please keep us posted.
SCOTT CORBIN http://www.zipservers.com/
Managed Hosting | Virtual Private Servers | Dedicated Servers
"Award Winning Hosting" TOLL FREE: 1-800-560-3450
DATA CENTERS : Dallas, Seattle, Washington, D.C., and London, UK.
-
09-02-2011, 09:56 AM #15Web Hosting Master
- Join Date
- May 2008
- Location
- Melbourne, Australia
- Posts
- 10,629
^ How does he/she have that right when he/she clearly agreed to the terms of the service that was being provisioned?
Does not seem right to me. I know customers do this all the time even though they know they were wrong to begin with (but if you agree to a service that offers no refunds) based on the 'original' price and disregarding any proceeded funds that may of been paid by accident, it just does not seem fair to the provider.
So at the end of the day, it does come down to a 'goods' that are intangible.
^ Unfortunately I cannot agree with you in this instance.
-
09-02-2011, 09:57 AM #16Web Hosting Master
- Join Date
- Jun 2005
- Posts
- 2,752
-
09-02-2011, 11:54 AM #17Disabled
- Join Date
- Sep 2011
- Posts
- 43
-
09-02-2011, 11:57 AM #18Web Hosting Evangelist
- Join Date
- Dec 2007
- Posts
- 471
When will people figure out that paypal dispute does not equate to a refund policy. A paypal dispute reflects negatively on both parties.
-
09-02-2011, 12:03 PM #19Disabled
- Join Date
- Sep 2011
- Posts
- 43
-
09-02-2011, 12:39 PM #20Web Hosting Evangelist
- Join Date
- Dec 2007
- Posts
- 471
1) As others in this thread have mentioned, Hosts don't TAKE money from you via Paypal, you SEND money to them. That is, you AUTHORIZE Paypal to send money to the host. That is especially true with a Subscription payment setup. You've AUTHORIZED Paypal to send the host money, not that the host TAKES the money from you.
2) You signed up agreeing to TOS/AUP that no refunds will be given, yet when you voluntarily terminate service, you expect a refund for services allocated? Rememeber, you were allocated resources based on your order which you paid for. Whether you opt to use it or not, you paid to have it allocated. If you hadn't ordered the server, the host could have allocated it to someone else. Why should they pay for the opportunity lost because you changed your mind afterward.
3) Whether you used your server or not is of no concern to the host. If they have record of malicious activity against their TOS/AUP, they have every right to suspend the machine. The caveat here is that they need valid record. As an unmanaged host, once they allocated the resources to you, it's YOUR responsibility to secure the server from exploit. Just because you never logged in doesn't alleviate you from all responsibility of what happens with that server.
That's my 2 cents.
Edit 1 :
By the way, I'm not a customer of Alienwhatever or in any way affiliated with them. I'm just reading the thread and offering a couple of points that customers don't typically understand.
Edit 2 :
Also, a Paypal dispute is intended to be used when you paid for something and you didn't recieve any product. In this case, you got allocated exactly the resources you paid for. Because you voluntarily terminated service doesn't entitle you to a dispute. You recieved what you paid for, you are just chooosing to end service. That is NOT what a dispute is for.Last edited by portalgod; 09-02-2011 at 12:43 PM.
-
09-02-2011, 12:54 PM #21Web Hosting Master
- Join Date
- Jun 2005
- Posts
- 2,752
You must decide between "the OP terminated the service" and "the provider terminated the service".
The OP's allegation is: he voluntarily terminated the service and the provider replied the PayPal dispute saying the OP was using illegaly the VPS. It is a very serious accusation.
I didn't read anywhere the VPS was suspended or hacked.You will only find out how good a provider is when the going gets tough
-
09-02-2011, 01:03 PM #22Web Hosting Evangelist
- Join Date
- Dec 2007
- Posts
- 471
...Than i open up my vps and see that my account is suspened, i contact support once again and ask them unsuspend it (some paypal issues) , so they did (that was my second incident, same day). Afterwards i was already making up my mind to leave this host since i was on it one day, so I went to the panel and hit terminate account without ever touching it. I get no reply from support about this so i go to paypal and submit a dispute, the first reply i get is that I was using the server for illegal purposes (havent even connected to it ONCE) and that they will not refund me because of that...
-
09-02-2011, 01:17 PM #23Web Hosting Master
- Join Date
- Jun 2005
- Posts
- 2,752
Yeah, "my account is suspened, i contact support once again and ask them unsuspend it (some paypal issues) so they did (that was my second incident, same day).". No mention to "malicious activity against their TOS/AUP" or "illegal use".
First incident: "... i looked at my paypal statement , i ordered quarterly and i saw that they charged me twice, so i contacted support and they canceled the other charge."You will only find out how good a provider is when the going gets tough
-
09-02-2011, 01:22 PM #24Web Hosting Evangelist
- Join Date
- Dec 2007
- Posts
- 471
-
09-02-2011, 05:58 PM #25Disabled
- Join Date
- Sep 2011
- Posts
- 43
Yeah, It was a shock that they accused me of doing anything illegal since I never even saw the control panel, ill screenshot the tickets and post them here.
EDIT: here
http://i.imgur.com/iwGRN.png
http://i.imgur.com/xTrue.png
http://i.imgur.com/lzgWx.pngLast edited by vinogradov; 09-02-2011 at 06:08 PM.
Similar Threads
-
alienvps/alienlayer review, sooooo terrible service, leave them alone.
By cx439 in forum VPS HostingReplies: 6Last Post: 03-07-2012, 10:10 AM -
AlienLayer Forums :D
By jtaM in forum Web Site ReviewsReplies: 5Last Post: 10-15-2010, 09:21 AM -
Hub Page (AlienLayer)
By jtaM in forum Web Site ReviewsReplies: 2Last Post: 09-25-2010, 02:07 PM -
AlienVPS! VPS Hosting Starting at $7.00USD!!!! Hot Deals!!!!
By jtaM in forum VPS Hosting OffersReplies: 3Last Post: 09-16-2010, 02:46 PM -
AlienVPS v2
By jtaM in forum Web Site ReviewsReplies: 14Last Post: 08-31-2010, 08:22 AM