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Thread: vpsland.com are thieves!
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08-29-2011, 10:27 PM #1Newbie
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vpsland.com are thieves!
During three days I was requesting from VPSLand to bring my XEN based server up
and was asking why is it down ...
After three days of silence they wrote that a HDD crash had happened there,
that that was the last their XEN server and they are not going to recover it!
All that they could offer is to create for me a Virtuozo based server
(that absolutely is not an equivalent of XEN based VPS)
to reinstall all my applications and data from my own backup (if it exists)
manually and to give me a free month as a "compensation".
The hosting was payed till May 2012 and I requested to refund my last payment.
They refused to refund and therefore it is known for all that VPSLAND are thieves
They made me to send to Isracard a request to cancel the payment.
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08-29-2011, 10:30 PM #2Web Hosting Master
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I'm confused, when did you order the VPS? You agreed to their terms of service, which states
3.3.3. All plans include a 14-day money back guarantee. While customers may cancel service and billing at any time, refunds for payments made are not given after the initial 14 day period.SiFuQi.net - Affordable Dedicated Servers in Los Angeles, California
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08-29-2011, 10:44 PM #3Newbie
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I was hosting my VPS there since 2004 with yearly billing period.
25 August 2011 they destroyed my server as I described.
It does not exist now.
They refuse to recover the VPS and refuse to return the money
paid for period till May 2012.
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08-29-2011, 11:13 PM #4Newbie
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I would say if you bought a years worth of Xen VPS service, they need to provide a Xen VPS, or give you your money back. If they want to keep the money, but not provide the Xen VPS you paid for, I think that means they are in breach of contract.
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08-30-2011, 03:27 AM #5Web Hosting Master
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Unfortunately, its a hardware problem and I guess VPSland is not at fault as they cannot do anything about it, but ethically an upset customer is not a good thing and is above TOS. Hope you find a better host.
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08-30-2011, 11:18 AM #6Newbie
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If they can not continue to provide service by any reason
they should return money. If they don't return they are thieves.
And they definitely are.
Also, a provider is very bad if it does not backup and
does not use RAID.
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08-30-2011, 11:20 AM #7Web Hosting Master
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http://www.vpsland.com/features.php
^They say they use RAID, and they offer free backup space, but it's your job to use it.
I'm just curious, why don't you want a Virtuozzo VPS? If they properly maintain the node, you won't notice any difference, except the ugly control panel...SiFuQi.net - Affordable Dedicated Servers in Los Angeles, California
24x7 Support • Enterprise Grade Hardware • Automated OS Reinstalls
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08-30-2011, 11:43 AM #8Newbie
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I should to use RAID? It sounds very interesting.
My server was created in 2004, and did not have a control
panel at all (I used webmin).
Also I never seen any ability to use backup space there.
Virtuozzo VPS does not allow to use swap, and this is big disadvantage. I think that they especially push the customers
to Virtuozzo to sell more expensive packages with more RAM.
Also their Virtuozzo VPS's are managed while I need an unmanaged VPS.
I was so fool that recommended to rent VPSLand's VPS to
my customers. One from them needed a memory upgrade after that.
VPSLand refused to upgrade the XEN VPS and make this my customer
to move (manually, of cause) to their Virtuozzo
(It were necessary to move to other hosting, of cause).
And we have troubles with this Virtuozzo VPS
(I think, after this story he'll leave VPSLand too).
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08-30-2011, 12:11 PM #9
From what you describe, this does sound like breach of contract. Good luck with your new provider.
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08-30-2011, 12:26 PM #10Web Hosting Evangelist
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I don't really see how this is a breach of contract. If you buy a car in 1999, the manufacturer discontinues that model in 2003, and your car breaks in 2005, the manufacturer can't replace your car as is. They'll either 1) fix your car, 2) give you an equivalent car with compensation, or 3) give you a refund. Same as this host scenario except they stated in their TOS #3 is not allowed, and since they've retired failed hardware #1 is not available, so they chose option #2 which is exactly what the client got. I don't see the issue.
EDIT : If you have an issue with not having SWAP available, ask the host for an increase in burst RAM.
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08-30-2011, 12:34 PM #11Newbie
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If they have taken money they must provide a bought service for
all the paid period. If they do not do this, they definitely
breach the contract.
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08-30-2011, 12:42 PM #12Web Hosting Evangelist
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They are offering to continue to provide you service except they're offering an equivalent service due to an end of life product. This is no different than any other industry's warranty guaruntee.
EDIT : I'm not in any way affiliated with discussed host, nor am I a client.
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08-30-2011, 12:46 PM #13Newbie
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They have to provide the same service, and I am not
agree that they offered an equivalent (they may think
so, but this is their own problem).
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08-30-2011, 01:00 PM #14Web Hosting Evangelist
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Well, sounds like it's your problem actually.
If you can't give them a solid reason why a Virtuozzo VPS is not equal to a Xen VPS (for example, lack of swap capability and why Burst RAM doesn't cut it), then in all other aspects they are identical. Both virtualization technologies provide you with a virtualized computing environment. Of course, I assumed you've already had this chat with your provider before coming to WHT to scream thieves!
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08-30-2011, 01:11 PM #15Newbie
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/If you can't give them a solid reason why a Virtuozzo VPS is not equal to a Xen VPS /
Because, Virtuozzo VPS does not allow swap. And Burst RAM is not
a swap replacement. Hosting providers that sell both XEN and Virtuozzo
VPS's set greater prices for XEN plans with the same amount of RAM.
There are plenty info in the Internet from that it is clear for
any specialist that Virtuozzo VPS is not an equivalent of XEN VPS.
And I have enough negative experience with Virtuozzo VPS.
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08-30-2011, 01:27 PM #16Web Hosting Evangelist
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My opinion, and solely my opinion based on my experience, is that a well managed OpenVZ/Virtuozzo Node can be as good as any Xen node running on the same hardware. I've experienced it at previous providers. Furthermore, in my experience only, using fast and available RAM vs slower disk based virtual memory is better for overall system speed. There may be specific instances where swap is required over the use of actual RAM, and so I accept that.
I don't want to turn this thread into a virtualization technology war, so sorry for that. I'll leave it alone now. Good luck finding a new host, and hopefully you get your money back.
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08-30-2011, 01:37 PM #17Newbie
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/well managed OpenVZ/Virtuozzo Node/
As I wrote, my customer has a Virtuozzo VPS at VPSLand
and it is definitely not as good their XEN VPS.
Also I had a negative experience with Eapps's Virtuozzo VPS
and it was a reason why I moved from Eapps to VPSLand.
VPSLand provided excellent XEN VPS's at that time,
and I recommended this hosting to many people.
But VPSLand became a nightmare company when they began to push their
customers to move to Virtuozzo.
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08-30-2011, 02:42 PM #18
The problem with your analogy is that XEN VPS is still alive and well, and it was the providers choice to breach their contract by NOT providing the XEN service they accepted payment for. They did not offer an equivalent service in the client's eye. I completely understand their decision to abandon XEN if that's their business model, but I wouldn't offer your analogy in litigation and expect to win.
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08-30-2011, 08:45 PM #19(formerly WhichGunDotCom)
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Car manufacturers are required to have spare parts for cars no longer made for several years after they are discontinued.
The OP paid for 1 year of Xen VPS hosting. If the provider can no longer offer this, they should give a prorated refund for the unused time if he does not want a non-Xen VPS.
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08-30-2011, 08:45 PM #20WHT Addict
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use europhase/igxhost/vpslatch, **** the rest
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08-30-2011, 11:16 PM #21Founder - Jaguarpc
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This is absurd, I agree with the client. Its one thing to have them stop offering xen to new clients. But if you sold a client a product, took his money in advance, you can't just change the product on them or force it on them with no compensation if thats not the product they want. And hardware or not, hosts do usually have to own up to the failure and restore it. To me its insane to let a system die and choose not to put up a new one, and choose to not tell the clients, and choose to not offer them at least a partial refund to find a similar product elsewhere.
This is not only wrong its most likely illegal.Greg Landis | Director of Growth Jaguarpc - Unlock Superior Hosting with JaguarPC
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08-31-2011, 12:10 AM #22Newbie
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I'm sorry to hear it... even if their policy doesn't allow refunds, it's still pretty bad of them to refuse you a refund after destroying your data (and making you wait).
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08-31-2011, 09:03 AM #23Web Hosting Master
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Have you asked to speak to a manager or were you just dealing with their low level technicians? I advise that you go ask to speak to a manager if you were speaking to a normal technician.
SiFuQi.net - Affordable Dedicated Servers in Los Angeles, California
24x7 Support • Enterprise Grade Hardware • Automated OS Reinstalls
Check out our reseller program, with a unique two-tiered discount.
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08-31-2011, 09:12 AM #24Newbie
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They put my server up again today (6 days it was down).
But, initially, they did not want to do this and pushed me
to Virtuozzo.
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09-14-2011, 10:50 PM #25Newbie
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Personally, if I were you, I would get the hell away from that company as fast as possible.
Not only are they thieves. they appear extremely incompetent.
I used them for 1 month, I had nothing but down time with some of the sorriest excuses for explanations as you can get (i.e., Your HDD is full, when I had only 45% used).
Never again.
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