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08-24-2011, 02:47 PM #1Newbie
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- Jan 2010
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LeaseWeb - bandwidth measurement issue
I've had a VPS from LeaseWeb since March. Everything was very good (high I/O performance, low ping, >99% uptime) until this week. According to LeaseWeb's datagraph I used 1000 GB of bandwidth on 2011-08-22:
http://img546.imageshack.us/img546/1082/graphuk.png
This is definitely not true as I'm not hosting any large files or bandwidth-intensive services on the VPS. Linux confirms it: my actual bandwidth usage in the last 47 days is 73.4 GB (43.9 GB + 29.5 GB).
Code:$ uptime 20:02:41 up 47 days, 23:15, 1 user, load average: 0.18, 0.17, 0.13 $ ifconfig ... RX bytes:47169170260 (43.9 GiB) TX bytes:31678270283 (29.5 GiB)
Before this, I have never experienced a situation where a server provider (or their automated system) wrongly accuses me of using insane amounts of bandwidth.
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08-24-2011, 02:55 PM #2Web Hosting Master
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- Mar 2009
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have you actually contacted their support/asked about a bug as opposed ot immediately running to wht
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08-24-2011, 03:02 PM #3Newbie
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- Jan 2010
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Yes, I created a ticket 20 hours ago. Still no response.
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08-24-2011, 03:11 PM #4Web Hosting Master
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Is it 95th percentile?
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08-24-2011, 03:17 PM #5Newbie
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- Jan 2010
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Traffic billing on a standard (not volume) network where 1 GB costs €1.
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08-24-2011, 03:20 PM #6Retired Moderator
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Incoming DOS attack maybe?
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08-24-2011, 03:26 PM #7Hosting provider
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- May 2002
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Hi,
Most of VPS control panels has own glitches with traffic counting so just wait for support reply and discuss about this issue.TK Rustelekom LLC Dedicated server since 2002, RIPE NCC member, LIR
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08-24-2011, 03:29 PM #8Web Hosting Guru
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- Aug 2005
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- 309
It definitely looks like a measurement error, especially since it is exactly 1000GB and your ifconfig output shows completely different data.
Hopefully, Leaseweb responds to your ticket and resolves this for you.
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08-24-2011, 03:37 PM #9Web Hosting Master
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- Jun 2011
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- Ontario, Canada
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I'm sure they'll be able to sort it with you, especially when you have Linux telling you the actual amount.
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08-24-2011, 03:50 PM #10Web Hosting Master
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- Mar 2010
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I have not seen many servers where the bandwidth used on the panel and the actual servers reports to match up. Because of this, I had to take my high traffic sites off of the leaseweb network because I could not trust them to measure accurately and I would rather not be hit with a fake hundred or more dollar fee.
Other then that though they are an excellent price and fit for most sites.
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08-24-2011, 03:54 PM #11
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08-24-2011, 04:00 PM #12Web Hosting Evangelist
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- Jun 2010
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That's why scum companies don't suspend "VIRTUAL" servers for BW overage limit, just to suck out some dirty money.
This is pure rip off judging only by the price and since you have proof that this wasn't your fault no court will force you to pay for it.
Don't even worry about it!!!How can you factor in VAT when comparing since you are subject to VAT on everything? Obviously purchases made outside the EU are not going to be collected with VAT, but are you not still responsible to pay it on your own? - Tim Flavin from "Hostigation.com"
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08-24-2011, 04:13 PM #13Disabled
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- May 2010
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Try give them a call, They have some very rock solid people there that usually would help you out if something was done under none fair fashion.
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08-24-2011, 04:29 PM #14Aspiring Evangelist
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- Jun 2011
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I'm 99% sure that's a bug. Munin shows similar behavior when the system has restarted, the interface will show a burst of multiple petabytes of bandwidth transferred.
Contact their support, you shouldn't have to pay this if you legitimately didn't use the bandwidth.|████| SSD Nodes
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|████| RAID 10 SSDs | 10Gbps NICs | Tier-1 backbone | Scale without downtime | 9 years in business
|████| https://www.ssdnodes.com
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08-24-2011, 04:31 PM #15Web Hosting Master
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- Feb 2010
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- Lisbon, Portugal
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Leaseweb is definitly not just 'scaming' they are one of the oldest providers around.
--
I'm sure Leaseweb will fix your issue contact their support, keep in mind that if its a billing department issue you will most likely have to wait till tomorrow since it works on the normal hours.Best Regards / Melhores Cumprimentos,
Bernardo Andrade
Need a system Administrator?Contact me at email@bernardoa.pt
Visit me at www.bernardoa.pt
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08-24-2011, 04:42 PM #16Web Hosting Master
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08-24-2011, 04:42 PM #17Web Hosting Evangelist
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How can you factor in VAT when comparing since you are subject to VAT on everything? Obviously purchases made outside the EU are not going to be collected with VAT, but are you not still responsible to pay it on your own? - Tim Flavin from "Hostigation.com"
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08-24-2011, 05:00 PM #18Web Hosting Master
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- Nov 2010
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Yes, they are. And until both sides of the story have been told I don't think either of those words belong in this thread.
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08-24-2011, 09:05 PM #19Closed Account
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- Sep 2003
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- Amsterdam, NL
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Hello,
LeaseWeb prides in our fair business approach. I will be happy to receive a PM with more info so I could take a look and check if there is a bug. Please note that this new datagraph feature for VPS has only launched recently as our recent communication indicated, it is possible that there is a bug. By no means will we charge you without confirming it is accurate.
However, if we do determine that the usage is accurate, you will be able to proactively upgrade your data pack before the next invoice and avoid a surcharge.
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08-25-2011, 10:04 AM #20
Leaseweb is top notch. I am sure there is some confusion from the O.P. as most providers would be willing to work with you if wrongfully billed. Most ISP's prefer to keep a rebilling client, not chase down new ones.
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RESIDENTIAL IPS | 10G UNMETERED | IPV4 SOLUTION PROVIDER SINCE 2008
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08-25-2011, 10:45 AM #21Closed Account
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- Sep 2003
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- Amsterdam, NL
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- 642
To follow up on this topic; I have sent you a reply in the ticket.
As mentioned in my prior reply, it seems that there is a bug with some of the VPS's data-graphs, our development team is working on a fix as we speak and we hope to have this resolved before the next invoice run.
Thank you very much for taking the time to report this bug which will now allow us to resolve it as quickly as possible.
Apologies for the scare, you will of course not be charged for this.
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08-25-2011, 10:50 AM #22Web Hosting Master
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- Mar 2009
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I think it was funny that some of you were automatically calling this a scam, and automatically asking have you contacted them don't you guys read the post before saying anything? It was mentioned he/she contacted them.
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08-25-2011, 10:53 AM #23Web Hosting Master
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08-25-2011, 10:54 AM #24Newbie
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