Results 1 to 21 of 21
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08-24-2011, 01:59 AM #1Newbie
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- Mar 2011
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- 19
ramhost the 69.197.**3.*** Unable to access
ramhost
自上午9点 我发现 http无法访问 ping不通
但可以通过母鸡173.208.154.75登录SSH进行管理
重启了vps现在硬盘显示0
Unable to access
can't ping
Host Machine 173.208.154.75 (vz3)
Status Running
Bandwidth Usage 1.485 GB of 500 GB (0.3%)
Disk Usage of 15 GB (0%)
Memory Usage 42 of 128 MB (32.81%)
Invoice Due 15 Oct 2011
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08-24-2011, 02:15 AM #2Junior Guru Wannabe
- Join Date
- Oct 2006
- Location
- Netherlands
- Posts
- 99
You should contact support via ticket first.
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08-24-2011, 02:15 AM #3
Have you contacted support prior to post to WHT? I assume this is isolated to your VPS and not the whole networks as ramhost site is online and we do have a third party monitoring system running over ramhost without issue.
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08-24-2011, 02:15 AM #4Junior Guru
- Join Date
- Mar 2004
- Location
- Bristol, UK
- Posts
- 232
If you are are current member of RAM Host then we suggest you submit a ticket in the web control panel - see members - doing this will ensure the fastest response possble
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08-24-2011, 02:58 AM #5Newbie
- Join Date
- Mar 2011
- Posts
- 19
my server has been inaccessible by http and ping since 9:00 am .
but i can login in my vps through SSH via the mother node(173.208.154.75).
i rebooted my vps but it shows that my HDD is 0.
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08-24-2011, 03:01 AM #6Newbie
- Join Date
- Mar 2011
- Posts
- 19
Pinging 9**.** [69.1**.1**.2**] with 32 bytes of data:
Reply from 199.180.253.4: TTL expired in transit.
Reply from 199.180.253.4: TTL expired in transit.
Reply from 199.180.253.4: TTL expired in transit.
Request timed out.
the tk no reply now
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08-24-2011, 03:03 AM #7Newbie
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- Mar 2011
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- 19
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08-24-2011, 03:22 AM #8Newbie
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- Mar 2011
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- 19
Cannot link to the internet
Last edited by hostloc2; 08-24-2011 at 03:31 AM.
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08-24-2011, 03:29 AM #9Web Hosting Master
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- Sep 2009
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- 2,277
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08-24-2011, 03:31 AM #10Newbie
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- Mar 2011
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- 19
the vps Cannot link to the internet
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08-24-2011, 03:35 AM #11Newbie
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- Mar 2011
- Posts
- 19
[root@vps16 /]# ifconfig
lo Link encap:Local Loopback
inet addr:127.0.0.1 Mask:255.0.0.0
inet6 addr: ::1/128 Scope:Host
UP LOOPBACK RUNNING MTU:16436 Metric:1
RX packets:0 errors:0 dropped:0 overruns:0 frame:0
TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:0
RX bytes:0 (0.0 b) TX bytes:0 (0.0 b)
venet0 Link encap:UNSPEC HWaddr 00-00-00-00-00-00-00-00-00-00-00-00-00-00-00-00
inet addr:127.0.0.1 P-t-P:127.0.0.1 Bcast:0.0.0.0 Mask:255.255.255.255
inet6 addr: 2001:4858:aaaa:d:0:3:3:41/128 Scope:Global
UP BROADCAST POINTOPOINT RUNNING NOARP MTU:1500 Metric:1
RX packets:0 errors:0 dropped:0 overruns:0 frame:0
TX packets:6 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:0
RX bytes:0 (0.0 b) TX bytes:360 (360.0 b)
venet0:0 Link encap:UNSPEC HWaddr 00-00-00-00-00-00-00-00-00-00-00-00-00-00-00-00
inet addr:69.1**.1**.2** P-t-P:69.1**.1**.2** Bcast:69.197.153.210 Mask:255.255.255.255
UP BROADCAST POINTOPOINT RUNNING NOARP MTU:1500 Metric:1
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08-24-2011, 03:36 AM #12Web Hosting Master
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08-24-2011, 03:38 AM #13Newbie
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08-24-2011, 07:35 AM #14Now renamed!
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- May 2009
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- Vaduz/LI
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- 2,778
If you can SSH from outside and ping it from outside likely Chinese government blacklisted the IP (range).
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08-24-2011, 12:30 PM #15Virtually Flawless ;)
- Join Date
- Apr 2009
- Location
- USA / UK
- Posts
- 4,577
Hello,
As we emailed you (and everyone else affected) last Monday and again last Friday, all hardware in our Kansas city location is being upgraded starting on Monday and finishing today.
Right now about 80% of vps's have been moved over.
These are the servers we originally launched the company with (desktop cpu, no raid, poor reliability) and are grossly inferior to the current servers powering our other locations running xeon's and raid10.
For posterity, here is a picture of the crap that has been powering this location for the last 2+ years that we're getting rid off this week:
http://ramnet.us/kcmo/old-servers.jpg
Due to the large volume of support tickets from people that ignored our 2 maintenance emails, all of those will be answered once all servers are finished and we'll deal with any individual issues that might remain at that time.
You can refer to our news page, our forums, or hop on our irc, for further information and updates.→ RAM Host -- USA Premium & Budget Linux Hosting
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█ & Premium Virtual Dedicated Servers
→ Follow us on Twitter
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08-24-2011, 01:38 PM #16Southern Yankee
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- Sep 2006
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- The Not So Deep South
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- 931
Hostigation.com - High Resource Hosting
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08-24-2011, 01:54 PM #17Web Hosting Master
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- Mar 2010
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- 4,533
I'm curious why ramnet even had to post here or why the OP had to make a thread here trying to make this thread a support center for them.
On both the news and forum pages it says what the issue is, and they have sent emails to everyone more then once. The op is also posting every 10 minutes, I am assuming he did this via the tickets and kept getting bumped down the list if its anything like this thread.
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08-24-2011, 01:56 PM #18Web Hosting Master
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- Feb 2003
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- NY
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Doug
Finance, Operations, and Business Executive
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08-24-2011, 08:47 PM #19Web Hosting Master
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- Sep 2004
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- 669
Techy & techjr it's not exactly that way. From announced 10 - 20 minutes of downtime it became in some cases 20hrs of downtime.
Maintenance mail in those cases wasn't accurate, not even close to that and contacting support wasn't helpful either as support didn't work over that time. Infact I closed unanswered ticket around 10+ hrs later.
(that's just for explanation not arguing).
Ignored?
Lets be fair there. Even with maintenance emails we didn't expect around 20+ hrs downtime. I (as example) at vz6 and most likely some others too opened ticket after many hours (in my case 20hrs) passed because simple thought that something went wrong with our vpses in this maintenance. As vps finally came back online I closed unanswered ticket half day later and everything seems fine now.
And don't get me wrong... I didn't reply here to critize you, just to explain why after so long UNEXPECTED downtime some people opened ticket disregarding of this maintenance mail:
For clients on vz1, vz2, vz3, vz4, and vz6 who had their servers upgraded earlier this year, your impact will be having your servers de-racked and moved to a different rack in the datacenter, which will incur a minimal (10-20 minutes) downtime.Last edited by Spirit; 08-24-2011 at 08:55 PM.
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08-25-2011, 12:03 AM #20Virtually Flawless ;)
- Join Date
- Apr 2009
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- USA / UK
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- 4,577
There was a maintenance email on the 15th with that in it for a window on the 18th-20th, and a second mail was sent on the 19th revising the date to the 22nd - 24th and revising it to an extended outage for everyone after it became clear the method described in the first email wasn't going to be practical.
I am currently investigating why some people only got the first email, some people only got the second email, and why some people got no email so that there is no surprise maintenance event for some people like this ever again.→ RAM Host -- USA Premium & Budget Linux Hosting
█ Featuring Powerful cPanel Shared Hosting
█ & Premium Virtual Dedicated Servers
→ Follow us on Twitter
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08-25-2011, 03:05 AM #21Newbie
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- May 2011
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- Varna, Bulgaria
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