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  1. #121
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    Quote Originally Posted by ThisDoug View Post
    Because he is the technical director and that's his job, to oversee the technical aspects of the company?
    He has been the owner since early 2008 according to whois. A long time to pose as the owner. Makes you wonder why the real owner is hiding doesn't it.

  2. #122
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    Hmm, after reading this thread i came upon this decision,
    This post is getting off-topiv
    What the OP is claiming has nothing to do against the ownership of the service. As long as there is some one representing the company it self, this is all that matters.
    Remember this is online, I can go on Linkedin and claim my self as the owner of WHT but that does not make me the owner, I can have a domain registered by a friend of mine, But does not make him the owner of my domain. You guys get my point. Lets work on solving the clients issue instead of bashing who/what owns the company and so on

  3. #123
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    Quote Originally Posted by SeriesN View Post
    Hmm, after reading this thread i came upon this decision,
    This post is getting off-topiv
    What the OP is claiming has nothing to do against the ownership of the service. As long as there is some one representing the company it self, this is all that matters.
    Remember this is online, I can go on Linkedin and claim my self as the owner of WHT but that does not make me the owner, I can have a domain registered by a friend of mine, But does not make him the owner of my domain. You guys get my point. Lets work on solving the clients issue instead of bashing who/what owns the company and so on
    It became relevant to the matter when all of a sudden Jules "stepped down" from handling public matters in the company, and another person was supposedly brought in. This all seems rather shady in the sequence in which it happened, which is why even anon-e-mouse, a Community Leader here, seems to be looking into this.

  4. #124
    Does it really matter who registered the domain and who says who owns the company? Back to the topic at hand:

    To ThisDoug, Jules, and the rest of the ThisWebHost team: All of this would have been solved with a proper apology and compensation for the lost data. That didn't happen (as far as I know). What I saw was more of the same stubborn attitude (more from Jules).

    I read the blog post. The attitude that came through in the post really didn't help your situation at all. I suggest to take a deep breath, calm down, and rewrite it with a clear mind.

    If you really, really work hard to make this right, I believe the damage can be reversed. It can be done. Good luck to you and I hope you and your team make better decisions in the future.
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  5. #125
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    Quote Originally Posted by SeriesN View Post
    Hmm, after reading this thread i came upon this decision,
    This post is getting off-topiv
    What the OP is claiming has nothing to do against the ownership of the service. As long as there is some one representing the company it self, this is all that matters.
    Remember this is online, I can go on Linkedin and claim my self as the owner of WHT but that does not make me the owner, I can have a domain registered by a friend of mine, But does not make him the owner of my domain. You guys get my point. Lets work on solving the clients issue instead of bashing who/what owns the company and so on
    I can go around and tell some people I host WHT, but to consciously go around posting this lie on multiple sites is lying.

    It's as bad as offering unlimited hard drive space, more lies. I hope he doesn't go around lying to his customers like he his now.

  6. #126
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    Going to get some sleep (ran out of popcorn).

    But for anyone else still on this can look up their twitter timeline here http://twitter.com/thiswebhost

    This is the best part;

    "XXXXXXXX xxxx
    Making the switch from @thiswebhost to @huevia later this evening. Cheap, reliable, and actually has customer service that isn't a laugh.
    5 hours ago"
    Last edited by WPCYCLE; 08-17-2011 at 02:30 AM. Reason: more content

  7. #127
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    Going through their time line it's almost like every 4th tweet is an issue or an apology while pointing the finger at the client.

    Ok going to bed now. Just calling it as I see it.

  8. #128
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    Quote Originally Posted by Sparrow-Sean View Post
    But in restrospect, what is the intent to this post/thread?
    Consumer awareness.
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  9. #129
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    For a second, I thought that this discussion had actually accomplished something good. The host learned something that could help them, which I thought was the point of this forum, for hosts to network and help each other.

    I read their blog post. And I agree that putting a hardcore tech person in charge of customer support and PR is generally a bad idea. They issued a few mea culpas and seemed to move on. Good.

    But then Doug comes on here and well, is nearly as thin skinned as Jules. I'm not concerned on who owns what (we all know that sometimes at the start of a business there may be some sloppiness or decision made from convenience), I'm more concerned with the new customer service guy seeming to be cut from the same cloth as Jules - ultra sensitive and quick tempered. Suggesting that someone is libeling your company just for asking questions and saying that they're wasting your time is not cool. Not a good look PR wise.

  10. #130
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    I literally just spent half an hour reading this thread, and wow. This should be adapted into a thriller, the twists in the story are just too good. But honestly, I feel like we have all seen this movie before.

    EDIT:

    Quote Originally Posted by kpmedia View Post
    Consumer awareness.
    +1

  11. #131
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    Just downloaded the documents from Companies House and Jules isn't listed anywhere, while something is a little fishy here it doesn't look like he's the owner.
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  12. #132
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    Quote Originally Posted by ThisDoug View Post
    Why he put "Owner" on LinkedIn? That's something I of course can't answer. I would assume it is so that he could set up the LinkedIn page for the company. Perhaps it requires the owner? I'm not sure of their policy.
    This is awesome.

    I never cease to be amazed at the excuses that try to get passed off at WHT.
    Truly beyond ridiculous.


    ..

  13. #133
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    Quote Originally Posted by Digital Realmz View Post

    I read their blog post. And I agree that putting a hardcore tech person in charge of customer support and PR is generally a bad idea.
    Depends on the individual and the amount of common sense they have. I've worked many service related jobs and was kind and polite to customers for 2 reasons; 1. I'm representing the company I worked for, 2. I treat people how I would like to be treated.

    A lot of companies can have the nicest boss in the world but you get turned off from the frontline person. A lot of people that are trained to work any service type job including phone support should not be dealing with the public...they have their own issues that need addressing.

  14. #134
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    Quote Originally Posted by 48-14 View Post
    Depends on the individual and the amount of common sense they have. I've worked many service related jobs and was kind and polite to customers for 2 reasons; 1. I'm representing the company I worked for, 2. I treat people how I would like to be treated.

    A lot of companies can have the nicest boss in the world but you get turned off from the frontline person. A lot of people that are trained to work any service type job including phone support should not be dealing with the public...they have their own issues that need addressing.
    I couldn't agree more...
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  15. #135

    thiswebhost 's response to customer feedback

    From twitter a few days back....

    peterlandt: @thiswebhost I would recommend hiring some customer service reps...
    thiswebhost: @peterlandt And why is that?
    peterlandt: @thiswebhost It's the only aspect of ThisWebHost that I've found to be less than stellar and I value it highly. Only trying to help
    thiswebhost: @peterlandt It's a matter of personal opinion I suppose. Very few people think it's less than stellar.
    peterlandt: A word of advice to small companies. Don't have a technical director perform your customer service. (NOTICE HOW HE DOESN'T EVEN REFERENCE THEM IN THIS TWEET)
    thiswebhost: @peterlandt If you're not happy, please feel free to cancel.
    Guess they now wish they listened to peterlandt's suggestion.
    Last edited by IamJAX; 08-17-2011 at 02:55 PM.

  16. #136
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    Quote Originally Posted by Dan_EZPZ View Post
    Just downloaded the documents from Companies House and Jules isn't listed anywhere, while something is a little fishy here it doesn't look like he's the owner.
    Whom is? Curious.

  17. #137
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    Quote Originally Posted by David View Post
    Whom is? Curious.
    http://www.linkedin.com/pub/steven-cunningham/4/37b/743

    I'm so confused right now.
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  18. #138
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    Quote Originally Posted by David View Post
    Whom is? Curious.
    Steven John Cunningham, born in '68 from Hampshire however on further investigation they share the same address with http://www.hr-matters.co.uk

    The mystery continues.
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  19. #139
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    Quote Originally Posted by Dan_EZPZ View Post
    Steven John Cunningham, born in '68 from Hampshire however on further investigation they share the same address with http://www.hr-matters.co.uk

    The mystery continues.
    This gets better. On the HR website they state


    "Good Practice HR Support

    Many organisations operate practices that seek to achieve more than legal compliance. HR Matters can develop these processes for you. We can also train your Managers in how to use these processes and help you to communicate their purpose with your employees.

    Examples of these are:

    Performance Appraisals
    Induction of new employees
    Exit interviews
    Absence monitoring
    Bullying and harassment policy/Dignity at Work
    How to handle a poor performer"

    Maybe they share an office space but clearly from how they deal with their customers and with us that they don't follow these rules. Maybe this HR company can sit them down like good little children and train them on these examples.

    Would also be interesting for someone to email that company and ask a few questions about all of this.
    Last edited by WPCYCLE; 08-18-2011 at 12:24 PM. Reason: added a sentence

  20. #140
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    Quote Originally Posted by 48-14 View Post
    Maybe this HR company can sit them down like good little children and train them on these examples.
    I don't have any faith in a company that uses Comic Sans.
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  21. #141
    While this does seem fishy (to say the least), I would like to point out the fact that while both registrants use the same address, this does not mean that they are the same person - or located in the same region. It's possible that while Jules registered the domain for the company, he merely chose to use the company's registered address instead of his own. Considering that his location (according to LinkedIn) is in New York, this could be one possible explanation.

    Just wanted to throw that in there.

    Edit: Perhaps I misread the above post. If Jules and Steven share the same physical address (and particularly if it is noted within the company's formation paperwork), then there is clearly something more to this situation that needs addressing or further explanation.
    Last edited by TC-Chris; 08-18-2011 at 04:12 PM.

  22. #142
    Quote Originally Posted by ThisDoug View Post
    Thank you for proving my point. Basically, there's nothing I or we can do to satisfy you regarding the ownership. Further discussion at this point is clearly a waste of time, so I'll chose to spend my time much more constructively.
    ...........................

    Or you could get to the bottom of this with one constructive informative post. Or you could keep up this stubbornness thus feeding our will to get to the bottom of it ourselves.

    I think the truth is already revealing itself.

    Anyways

    PS: My own opinions on this matter, now, now, no need to bash me for this.

  23. #143
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    I see a nice twitter spammer there

  24. #144
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    I think he wants us to reveal the truth. He hasn't come back saying anything to prove his case, and maybe he's too busy going through all those past profiles and changing who owns this company.

    I think this guy is a waste of time for him and us. I still have profiles I haven't had a chance to update with my updated info since I'm busy...but to create them and then go back and change them again suspiciously...this guy has too much time on his hands.

  25. #145
    Quote Originally Posted by Cookiesowns View Post
    Or you could get to the bottom of this with one constructive informative post. Or you could keep up this stubbornness thus feeding our will to get to the bottom of it ourselves.

    I think the truth is already revealing itself.
    When presented with factual information, several competing hosting providers tried to twist it in their attempts to further tarnish our reputation. I find that grossly unfair, and because of this I will no longer be responding to the thread from here.

    I find it absolutely hilarious that even when discovering the owner of the company is not Jules, simply because Jules registered the WHOIS details to the registered company address, they try and conclude it's the same person! Are you honestly that desperate to try and destroy us? It is completely pathetic, and some of you should be ashamed of yourselves. You should spend more time focusing on your own companies than trying to destroy others.

    I will no longer be responding to this thread. Reach your own conclusions, whatever they may be, and move on to the next waste of time.

  26. #146

    *

    Quote Originally Posted by ThisDoug View Post
    When presented with factual information, several competing hosting providers tried to twist it in their attempts to further tarnish our reputation. I find that grossly unfair, and because of this I will no longer be responding to the thread from here.

    I find it absolutely hilarious that even when discovering the owner of the company is not Jules, simply because Jules registered the WHOIS details to the registered company address, they try and conclude it's the same person! Are you honestly that desperate to try and destroy us? It is completely pathetic, and some of you should be ashamed of yourselves. You should spend more time focusing on your own companies than trying to destroy others.

    I will no longer be responding to this thread. Reach your own conclusions, whatever they may be, and move on to the next waste of time.
    I wonder when they will learn. Guess this is a good lesson for others

  27. #147
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    Quote Originally Posted by ThisDoug View Post
    Are you honestly that desperate to try and destroy us?
    I don't think anyone here is trying to do that - though I'd be worried about some of the people stirred up on Reddit who have mentioned DDOS - but to be quite honest, it looks like you guys are doing a perfectly fine job of self-destruction as it is.

    I recommend losing the defensive attitude and adopting a policy of openness and honesty. This was your fsck up. Accept that. You guys did something completely unacceptable when you deleted those backups. That's on you, and you need to get real and acknowledge it.

    You can still recover this situation. I'd start with digging up those deleted backups, return them to the owner, post a true apology, not the half-hearted one you posted, and getting real about providing good customer service.

    And if it was my business, I'd be considering that staff-member's position in the company.

  28. #148
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    WOW, not a good look for you. You do realize all of your arrogance has been displayed pubicly numerous amounts of time.

    "When presented with factual information, several competing hosting providers tried to twist it in their attempts to further tarnish our reputation."

    We didn't have to do anything to tarnish your rep. Your tarnished rep is what brought your here to begin with...but you don't get it.

    "I find that grossly unfair, and because of this I will no longer be responding to the thread from here."

    Who cares.

    "I find it absolutely hilarious that even when discovering the owner of the company is not Jules, simply because Jules registered the WHOIS details to the registered company address, they try and conclude it's the same person!"

    HHmmm...my business is not in my wife's name, it's in my registered companies name. My wife's business is not in my name, it's in her's. But you don't get it.

    " Are you honestly that desperate to try and destroy us? It is completely pathetic, and some of you should be ashamed of yourselves."

    That's all you son. And yet, you still don't get it.

    "You should spend more time focusing on your own companies than trying to destroy others."

    We do. That's why no one is giving us multiple bad reviews on various sites, twitter, and WHT. Still not getting it.

    "I will no longer be responding to this thread. Reach your own conclusions, whatever they may be, and move on to the next waste of time."

    You even called yourself a waste of time...that shows you will never get it.

  29. #149
    Quote Originally Posted by ThisDoug View Post
    When presented with factual information, several competing hosting providers tried to twist it in their attempts to further tarnish our reputation. I find that grossly unfair, and because of this I will no longer be responding to the thread from here.

    I find it absolutely hilarious that even when discovering the owner of the company is not Jules, simply because Jules registered the WHOIS details to the registered company address, they try and conclude it's the same person! Are you honestly that desperate to try and destroy us? It is completely pathetic, and some of you should be ashamed of yourselves. You should spend more time focusing on your own companies than trying to destroy others.

    I will no longer be responding to this thread. Reach your own conclusions, whatever they may be, and move on to the next waste of time.

    I'm sorry. I'm not sure where you get your arrogance from. Surely not around WHT. But please do tell us, so we can stay, far, far, far away from it.

  30. #150
    Move to some other host that's it

  31. #151
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    Quote Originally Posted by ThisDoug View Post
    When presented with factual information, several competing hosting providers tried to twist it in their attempts to further tarnish our reputation. I find that grossly unfair, and because of this I will no longer be responding to the thread from here.

    I find it absolutely hilarious that even when discovering the owner of the company is not Jules, simply because Jules registered the WHOIS details to the registered company address, they try and conclude it's the same person! Are you honestly that desperate to try and destroy us? It is completely pathetic, and some of you should be ashamed of yourselves. You should spend more time focusing on your own companies than trying to destroy others.

    I will no longer be responding to this thread. Reach your own conclusions, whatever they may be, and move on to the next waste of time.
    Other people really aren't making your company look bad. Your company is making your company look bad. Everything everyone else is saying pales in comparison to the way your company has conducted itself. Get off the high horse and stop blaming other people for your PR issues.

    For whatever reason, valid or invalid, your company has gotten itself mixed up in a public hosting scandal. This is the largest web hosting discussion forum that I know of and as such it has a single thread on here discussing the issue. You're lucky it is only one and has been contained at that. Stop trying to make it seem like there is a world of people ganging up on you. That's not the case, there's just a group of people interested in the hosting market discussing the latest trend. Unfortunately, it's you. And as the newly self-professed PR guy for your company you have taken on the responsibility of mitigating the issue. And quite frankly you have done a piss poor job of it.

    The person who was involved in the scandal has been representing himself as the owner of your company online through numerous avenues. You have publicly stated that this employee will continue to work within your company at some capacity. The fact that he publicly claims to be the owner and is listed as such on the domain is clearly an issue that you have failed to mitigate. The whole "he's just tech and we trust him" doesn't make sense. When I close on a house I don't put the title in my real estate agent's or my gardener's name. This is essentially (on a minor scale) what your company has done and is not at all common for a hosting company as they of all people should know better. Either your company is incompetent at doing business online or the person in question of the scandal has a higher capacity than you are leading on such as an owner, partner or some other issue that you are trying to cover up or refusing to disclose for fear of how it would look. Whichever the outcome it shows that your company has poor management because you either allowed an employee to register your domain in his name or you're publicly lying to cover up a scandal and got caught red handed. Neither option looks good for you which is likely why you have ducked out of this thread and are playing the game of "You're all ganging up on me so I'm not going to respond any further." You dug your own grave, nobody here did it for you.

  32. #152
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    JaJae,

    Very well said.

  33. #153
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    It was said as good as it could.

    I am going to get some
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  34. #154
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    Strange that even though there are supposedly different people involved with this company, they ALL have the same attitude problem.

    And I'm not a host, neither is kpmedia, so you can't throw the "competitors bashing us" speech at us.

    I speak from a client's POV and quite frankly this is probably the worst example of a bad hosting "company" that I've encountered for some time.

  35. #155
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    Thumbs up

    Quote Originally Posted by XTremo View Post
    Strange that even though there are supposedly different people involved with this company, they ALL have the same attitude problem.

    And I'm not a host, neither is kpmedia, so you can't throw the "competitors bashing us" speech at us.

    I speak from a client's POV and quite frankly this is probably the worst example of a bad hosting "company" that I've encountered for some time.
    You said it - and you said it very well...
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  36. #156
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    very appalled at the lack of self control this kiddie host is exhibiting.

    and c'mon..... over a twitter fight? are you 12 years old?

    you guys have a great looking website. at least do it justice.
    Something awesome
    coming soon....

  37. #157
    well, it got me.
    you can't stop me, i am going to get to the new level
    hahaha LOL

  38. #158
    Quote Originally Posted by XTremo View Post
    Strange that even though there are supposedly different people involved with this company, they ALL have the same attitude problem.

    And I'm not a host, neither is kpmedia, so you can't throw the "competitors bashing us" speech at us.

    I speak from a client's POV and quite frankly this is probably the worst example of a bad hosting "company" that I've encountered for some time.
    Totally agree

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