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Thread: Voxel Alternative
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08-14-2011, 05:22 PM #1Web Hosting Master
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Voxel Alternative
Does anyone know of an alternative to Voxel.net as far as network stability and scalability?
Their support has been lacking lately, didn't get a reply for 5 days.
Please do not suggest:
- RackSpace
- GigeNet
- Terremark
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08-14-2011, 05:52 PM #2Eternal Member
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Their support has been lacking lately, didn't get a reply for 5 days.
Anyway, if you're looking for a really solid provider within NYC metro, have a look at Thorn.net. They're not cheap, but then again neither is Voxel or most solid providers.
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08-14-2011, 05:55 PM #3Web Hosting Master
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Thanks Layer0, your feedback is always great! It was a mix of billing and support. Had to bump it a few times to get a reply, you'll find their response humorous.
I've check out Thorn, anyone one else? The ones I listed we work with already.
Hi <redacted>,
We sincerely apologize for the delay in the reply as we've been very busy
lately.
I checked your account just now and it seems that the ticket was responded and
resolved.
Please do let us know if you still have some other concern and queries.
Once again, we apologize for the inconvenience caused by the delay and thank
you for your patience.
Regards,
<redacted>
--
Voxel dot Net
212 812 4190
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08-14-2011, 06:08 PM #4Eternal Member
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The issue being billing related might explain the delay. I've seen billing tickets take about 1-2 business days to get a response, but that's not really an issue for me. I've also seen some network related (non-critical) tickets take longer, but that usually means I'm getting a response from Adam Rothschild who really knows what he is talking about, so that is worth the wait.
When it comes to high priority issues (like a hardware failure or downed machine in general), Voxel has never really disappointed us in their response times overall. That's where it counts in my book. Hopefully they stay this way, I would not want to see them "being really busy" to be a trend, as that isn't a very good excuse to a paying customer.
We've actually been looking at Thorn for co-location recently, and have been told that they offer a guaranteed 20 minute response time on support, which is excellent. This may apply to their dedicated servers too. They use primarily Internap bandwidth, and claim to have had 100% uptime (network and power) in their 11 Broadway facility since 2001.
As far as other providers in NYC metro, there's Choopa and DedicatedNow/FortressITX. From what I've seen, both have been quite solid lately. Elsewhere, you can take a look at FastServ.com in VA - we've had a great experience them with for well over a year. Only recall one small network issue which was resolved pretty quickly and was only a partial outage. We rarely contact support, but it has been quick when we needed it. Of course they are a smaller company than the likes of Voxel, but that can be a good thing in some ways.
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08-14-2011, 06:20 PM #5Web Hosting Master
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True, I'm not looking to eliminate Voxel per say, they're a great company to work with. Just looking at other options since they're more robust then say RackSpace and GigeNet in my experience.
I can only recall one outage the last few years with Voxel being 7/16/11 for 45 minutes due to a backbone issue. Completely acceptable considering their reputation.
How much does Thorn run roughly? You said similar to Voxel pricing so that looks like a great option.
Thanks for the suggestions.
Choopa - Will avoid due to their reputation in the Adult side of things.. tube sites etc
FastServ - Will check out
DedicatedNow/FortressITX - I remember them spamming me a few years ago, will avoid them for that.
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08-14-2011, 06:51 PM #6Web Hosting Evangelist
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Spamming in what way? That's not something we do. Definitely don't want their to be a mix up, and if so, want to make sure it gets cleared up.
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08-14-2011, 06:52 PM #7Web Hosting Master
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From my account way back when. Screenshots are gone due to the whole WHT fiasco. I think it was before you joined them Brandon, correct me if I'm wrong.
http://www.webhostingtalk.com/showthread.php?t=755587
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08-14-2011, 08:51 PM #8Web Hosting Master
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GigeNET
Dedicated Servers + Cloud Servers + Colocation + DDOS Protection + IP Transit with FCP optimized routing
Locations in Chicago Los Angeles and Ashburn
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08-14-2011, 08:53 PM #9Web Hosting Master
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08-14-2011, 09:01 PM #10Web Hosting Evangelist
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Been with DN for about 10 months. Still love ya, Ameen.
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08-14-2011, 10:00 PM #11Web Hosting Master
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08-14-2011, 11:51 PM #12Web Hosting Master
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08-14-2011, 11:54 PM #13Web Hosting Master
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08-14-2011, 11:56 PM #14Backup Guru
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Scott Burns, President
BQ Internet Corporation
Remote Rsync and FTP backup solutions
*** http://www.bqbackup.com/ ***
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08-14-2011, 11:57 PM #15Web Hosting Master
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08-15-2011, 12:17 AM #16WHT Addict
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Look into Ubiquity
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08-15-2011, 12:33 AM #17Newbie
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+1 for Voxel.
For critical issues like hardware / network failure, I have never waited more than 10 mins for a favorable response. And in general, they keep their network and machines running well so I have had little need for support the whole time I was with them.
I have met most of the Voxel guys, so I know they take support very seriously. I can't comment on billing related issues since I have not encountered one yet, but I agree with layer0. As long as they maintain the <10 min response on critical issues, I am happy.
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08-15-2011, 02:27 AM #18Web Hosting Master
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08-15-2011, 02:28 AM #19Web Hosting Master
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08-15-2011, 02:34 AM #20Web Hosting Master
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then you can look at quadranet too, they are unmanaged in essence.
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08-15-2011, 02:43 AM #21Web Hosting Master
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GigeNET
Dedicated Servers + Cloud Servers + Colocation + DDOS Protection + IP Transit with FCP optimized routing
Locations in Chicago Los Angeles and Ashburn
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08-15-2011, 06:40 AM #22Web Hosting Master
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█ Loop Internet
█ AS 394868 - Wilkes-Barre, PA
█ Fiber Internet and Colocation
█ 99.999% Uptime SLA - 24/7/365 Support
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08-15-2011, 01:03 PM #23Web Hosting Master
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08-15-2011, 03:13 PM #24Rockin' the beer gut
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08-15-2011, 03:40 PM #25Web Hosting Master
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Having read the ticket that upset you enough to spawn the ticket, all I can say is
PS: You can tell an automated notice vs a person sending the notice by the signature. A person will always sign their name. An automated notice just lists the department its from.
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