simply by-pass the ATS and power the UPS with generator power (re-fuel gen as needed until a good solution is in place). Join the lines up inside the ATS. Should have been done already- Its going to take a long time to wire another ATS
Thats not going to happen, the whole point of the ATS is to transfer the power load from generator pathway to utility. You just can't by pass it without taking everything back down again.
Of course.. unless you are a tier4 datacenter with 2n+1/2
I don't' remember being offered any A/B anything by my hosting company rimuhosting, or else I would've opted for it had I known it would prevent this 3+ hours of downtime. We need this problem fixed 3 hours ago.
As a customer of one of the webhosts on here I can understand your frustration. I have called my host about 10 times trying to get information and sent emails. However in the same respect as it has been said above, cant always give a timeframe because sometimes ya just dont know.
This may be a dumb questionn, but if you were to simply go and swap your cables from A to B side, would that work? Or is that something that would have to have been pre-configured.
Assuming that the A and B sides have the same capacity (why would you pay to install extra capacity on the B side until there is customer demand for it, you are just incurring CapEx by buying expensive equipment and OpEx by lowering your efficiency) then you would still need to either run new whips from each rack to the B-side PDUs or re-wire the A-side PDUs into the B-side bus. Neither of those is a quick or easy solution.
This is the real world people. When non-standard things happen you try your hardest and you're done when its done. If you can't estimate how long it's going to take you can't.
If they underestimate it everyone will be complaining that they were lied to and how unjust that is. If they overestimate everyone will complain about how long it is still going to take from the start.
It being unacceptable and such do not change the reality of the matter. They have quite a bit of redundancy in place but in the end you cannot protect yourself from everything.
And yes my company is affected too, taking my anger out here won't bring it back.
As for all the 'Why have the backup generators not kicked in???' reading the entire thread may be more advised than flooding it with the same questions over and over.
In short these things happen, deal with it and rely on your datacenter or switch occupations.