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  1. #46
    That is really all I have been asking from the start. Ballpark figure. Why is it so hard.
      0 Not allowed!

  2. #47
    Join Date
    Mar 2007
    Posts
    402
    Our guy on-site says the ATS might have fused. Minimum ETA is two hours.
      0 Not allowed!

  3. #48
    Join Date
    Sep 2009
    Posts
    37
    The tracert was from Today, right now. I am still getting higher than normal latency on that one hop but service does seem to be fine. I wasn't aware power failure redundancy had to be purchased.
    | 24.164.211.241 - 0 | 18 | 18 | 18 | 21 | 48 | 21 |
    | 24.164.209.112 - 0 | 18 | 18 | 15 | 25 | 49 | 19 |
    | 70.125.216.108 - 0 | 18 | 18 | 18 | 29 | 49 | 28 |
    | te0-8-0-2.dllatxl3-cr01.texas.rr.com - 0 | 18 | 18 | 22 | 31 | 51 | 27 |
    | ae-8-0.cr0.dfw10.tbone.rr.com - 0 | 18 | 18 | 15 | 26 | 53 | 15 |
    | ae-3-0.pr0.dfw10.tbone.rr.com - 0 | 18 | 18 | 19 | 24 | 49 | 20 |
    | xe-11-1-1.edge9.Dallas1.Level3.net - 0 | 18 | 18 | 27 | 32 | 50 | 29 |
    | ae-4-90.edge3.Dallas1.Level3.net - 0 | 18 | 18 | 22 | 31 | 74 | 22 |
    | COLO4-DALLA.edge3.Dallas1.Level3.net - 0 | 18 | 18 | 428 | 462 | 861 | 453 |
    | 206.123.64.130 - 0 | 18 | 18 | 20 | 28 | 50 | 20 |
      0 Not allowed!

  4. #49
    Join Date
    Feb 2003
    Location
    Dallas, TX
    Posts
    964
    ETA is typically impossible to produce until the last minute. In cases like this, you don't know how long it will take to fix until you have the solution, and service is typically restored soon after that.

    Any ETA provided is just a guess, bound to be picked up by Murphy's Laws to immediately make things worse. All we can do is trust that they will fix it as soon as they can. ETA is ASAP.
      0 Not allowed!

  5. #50
    Quote Originally Posted by voipcarrier View Post
    Our guy on-site says the ATS might have fused. Minimum ETA is two hours.
    Two hours from now? Different time zones here so you are saying 4:30 EST / 8:30GMT?
      0 Not allowed!

  6. #51
    Join Date
    Sep 2007
    Posts
    195
    Quote Originally Posted by divva View Post
    No one has said "give us "X" amount of time to get this back online." That's what most of us need right now.
    Yes I agree. We need ETA.

    my conclusion is: if no one say is because no on know. So today will be a long day down
      0 Not allowed!

  7. #52
    Join Date
    Apr 2006
    Posts
    80
    Let's just wait rather than complain. I think they know what they're doing. I just hope it will be less than 2 hours. It's 238AM here.
      0 Not allowed!

  8. #53
    Join Date
    Mar 2007
    Posts
    402
    Quote Originally Posted by gamemaster View Post
    Two hours from now? Different time zones here so you are saying 4:30 EST / 8:30GMT?
    Yeah, two hours from now (1:39PM CST). This is coming from information my network engineer who is on-site could glean. Apparently it's a mad house over there right now.

    EDIT: Again, this was given to me as a best-case scenario and is likely a shot in the dark.
      0 Not allowed!

  9. #54
    I still can't get anything to load.
      0 Not allowed!

  10. #55

    HSRP router down

    Paul, my tracert was from a few minutes before my post, and it was to your HSRP device at 65.99.244.225.

    It looks like you've switched over to Level3... but we're still seeing the same thing.. response stops at your HSRP router...


    C:\Windows\System32>tracert 65.99.244.225

    Tracing route to 65.99.244.225 over a maximum of 30 hops

    1 <1 ms <1 ms <1 ms STORMCLOUD [192.168.150.1]
    2 6 ms 7 ms 5 ms 10.244.64.1
    3 133 ms 6 ms 7 ms gig3-0-3.gnboncsg-rtr2.triad.rr.com [24.28.229.1
    61]
    4 11 ms 10 ms 9 ms xe-5-1-0.chlrncpop-rtr1.southeast.rr.com [24.93.
    64.92]
    5 19 ms 27 ms 15 ms 107.14.19.18
    6 15 ms 14 ms 15 ms ae-0-0.pr0.atl20.tbone.rr.com [66.109.6.171]
    7 29 ms 27 ms 27 ms xe-10-3-0.edge4.Atlanta2.Level3.net [4.59.12.21]

    8 29 ms 28 ms 28 ms vlan52.ebr2.Atlanta2.Level3.net [4.69.150.126]
    9 27 ms 28 ms 28 ms ae-73-73.ebr3.Atlanta2.Level3.net [4.69.148.253]

    10 35 ms 35 ms 34 ms ae-7-7.ebr3.Dallas1.Level3.net [4.69.134.21]
    11 36 ms 44 ms 35 ms ae-83-83.csw3.Dallas1.Level3.net [4.69.151.157]

    12 34 ms 33 ms 33 ms ae-3-80.edge3.Dallas1.Level3.net [4.69.145.136]

    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19
      0 Not allowed!

  11. #56

    possible fix

    This has happened to me before at a datacenter for a large communication center whose data centers I managed. Temporarily run lines from Generator to UPS line and power it up that way for now bypassing ATS. Fix ATS and put it back online during an outage window with planned downtime. Maybe that would take 2 hours to achieve also. What a mess-
      0 Not allowed!

  12. #57

    Swap cables from A to B side?

    This may be a dumb questionn, but if you were to simply go and swap your cables from A to B side, would that work? Or is that something that would have to have been pre-configured.
      0 Not allowed!

  13. #58
    Join Date
    Dec 2004
    Location
    New York, NY
    Posts
    10,568
    Quote Originally Posted by jumpoint View Post
    This may be a dumb questionn, but if you were to simply go and swap your cables from A to B side, would that work? Or is that something that would have to have been pre-configured.
    There likely is not enough capacity on the "B side" to supply power to all units currently offline.
      0 Not allowed!

  14. #59
    Join Date
    Aug 2004
    Location
    Houston, TX
    Posts
    1,375
    Mr. VanMeter,

    Can you provide us with an update?
      0 Not allowed!

  15. #60
    Quote Originally Posted by layer0 View Post
    There likely is not enough capacity on the "B side" to supply power to all units currently offline.
    Yes, you're most likely right. So I guess that Colo4's stance about all of us having A/B is a bunch of BS too.
      0 Not allowed!

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