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  1. #31
    Join Date
    Oct 2009
    Posts
    395
    Quote Originally Posted by zdom View Post
    Our hoster has 100% uptime guarantee...
    Then you should complain to him, not here.

    Also note that most 100% uptime guarantees are not really guarantees. They promise you (usually uselessly low) compensation if the 100% is not reached. Contact your hoster and claim your $1.
      0 Not allowed!

  2. #32
    Join Date
    Sep 2009
    Posts
    37
    One of my servers still pings but, higher than normal latency:
    | 66.109.6.52 - 0 | 61 | 61 | 14 | 23 | 50 | 21 |
    | 66.109.6.209 - 0 | 61 | 61 | 15 | 20 | 45 | 20 |
    | 4.59.32.17 - 0 | 61 | 61 | 17 | 32 | 81 | 57 |
    | 4.69.145.200 - 0 | 61 | 61 | 16 | 26 | 83 | 21 |
    | 8.9.232.74 - 4 | 58 | 56 | 444 | 476 | 614 | 468 |
    | 206.123.64.130 - 0 | 61 | 61 | 14 | 20 | 40 | 14 |
    Winmtr
    Last edited by KevinJ5; 08-10-2011 at 02:18 PM.
      0 Not allowed!

  3. #33
    No answers and no estimate as to when it will be up again.

    Fail. I'm losing money and user trust as we speak.
      0 Not allowed!

  4. #34

    Radio silence is what's inexcusable.

    It's the radio silence that's inexcusable. When clients are calling - we need to be able to tell them something instead of "duh - I don't know."

    People get a lot less pissed when they hear the "why" behind the outage. They're placated even more when they learn their data is safe - which we still don't know with this outage.
      0 Not allowed!

  5. #35
    Quote Originally Posted by zdom View Post
    Our hoster has 100% uptime guarantee...
    Is your hoster Colo4 or a reseller of Colo4's services?
      0 Not allowed!

  6. #36
    Join Date
    Aug 2002
    Location
    London, UK
    Posts
    9,036
    Quote Originally Posted by neumannu47 View Post
    What up time were you promised when you signed up?
    You have a 100% SLA on power in your contract with colo4, so will be able to submit a claim of you have lost power.
      0 Not allowed!

  7. #37
    Join Date
    Jul 2010
    Location
    Singapore
    Posts
    731
    is running now ? colo4.com is up
      0 Not allowed!

  8. #38
    They apparently don't see fit to reassure all the sites and businesses that they are ruining with this.
      0 Not allowed!

  9. #39
    Join Date
    Mar 2004
    Location
    Seattle, WA
    Posts
    2,539
    Quote Originally Posted by divva View Post
    It's the radio silence that's inexcusable. When clients are calling - we need to be able to tell them something instead of "duh - I don't know."

    People get a lot less pissed when they hear the "why" behind the outage. They're placated even more when they learn their data is safe - which we still don't know with this outage.
    Have you ever thought that maybe they have their man power tied up in trying to get your customers back online?

    They have provided an explanation - obviously details won't be provided until everything is back up.

    Rationalize please.
      0 Not allowed!

  10. #40
    that traceroute is showing that Abovenet is down, not our network because we have multiple providers. There was one switch that did have a failure here also, which was rectified. Was that trace from earlier today or is that just hitting Abovenet?

    We do have multiple ATSs on-site and live. Their failure is very rare, but that is why we build facilities that can offer 2N power. Just in case customers that use A/B are still up.
      0 Not allowed!

  11. #41
    Hard to rationalise having not even a twitter account? You can set one up for free in 5 minutes.
      0 Not allowed!

  12. #42
    And a site update: The site was taken to a crawl with requests. It will be replaced with site update.
      0 Not allowed!

  13. #43
    Is the data safe?
      0 Not allowed!

  14. #44
    No one has said "give us "X" amount of time to get this back online." That's what most of us need right now.
      0 Not allowed!

  15. #45
    Join Date
    Jan 2004
    Location
    Pennsylvania
    Posts
    936
    Quote Originally Posted by divva View Post
    No one has said "give us "X" amount of time to get this back online." That's what most of us need right now.
    Yes, most customers are looking for an ETA. It can't be impossible to provide a ballpark figure.
      0 Not allowed!

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