ATS's rairly fail. If it did that is a single point of failure and you should have a redundant ATS. Either way you should be on Generator or Utility now through a redundant ATS.Your UPS should have taken the glitch during switching. Please can you provide an ETA?
A/B power useless if colo4 HSRP router are down too, it appears..
Paul - your A/B comment is off the mark, I believe...
Tracert to our network inside of colo4 shows it dying at the HSRP router...
1 2 ms 2 ms 2 ms 10.35.0.1
2 3 ms 1 ms 2 ms 220.127.116.11
3 3 ms 2 ms 1 ms 18.104.22.168
4 10 ms 6 ms 4 ms 22.214.171.124
5 5 ms 25 ms 4 ms 126.96.36.199
6 5 ms 4 ms 5 ms 188.8.131.52
7 17 ms 55 ms 19 ms 184.108.40.206
8 19 ms 17 ms 18 ms 220.127.116.11
9 18 ms 16 ms 17 ms 18.104.22.168
10 48 ms 51 ms 48 ms 22.214.171.124
11 96 ms 97 ms 75 ms 126.96.36.199
12 49 ms 103 ms 49 ms 188.8.131.52
13 49 ms 49 ms 49 ms 184.108.40.206
14 * * * Request timed out.
15 * * * Request timed out.
220.127.116.11 is abovenet... not colo4..
based on my notes, 18.104.22.168 is the colo4 HSRP hop.... tracert is dying BEFORE your HSRP hop.... So, why isn't this up?
Is the HSRP router not on A/B power circuits either???
We're using A/B power circuits for our equipment, the major servers, but they still aren't reachable because this HSRP device isn't online yet.
There's been no answer from your support team on this.
that traceroute is showing that Abovenet is down, not our network because we have multiple providers. There was one switch that did have a failure here also, which was rectified. Was that trace from earlier today or is that just hitting Abovenet?
We do have multiple ATSs on-site and live. Their failure is very rare, but that is why we build facilities that can offer 2N power. Just in case customers that use A/B are still up.
ETA is typically impossible to produce until the last minute. In cases like this, you don't know how long it will take to fix until you have the solution, and service is typically restored soon after that.
Any ETA provided is just a guess, bound to be picked up by Murphy's Laws to immediately make things worse. All we can do is trust that they will fix it as soon as they can. ETA is ASAP.