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Colo4 Service Entrance 2 issue

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  #1  
Old
Web Hosting Evangelist
 
Join Date: Jan 2002
Posts: 464

Colo4 Service Entrance 2 issue


There has been an issue affecting one of our 6 service entrances. The actual ATS (Automatic Transfer Switch) is having an issue and all vendors are on site. Unfortunately, this is affecting service entrance 2 in the 3000 Irving facility so it is affecting a lot of the customers that have been here the longest.

The other entrance in 3000 is still up and working fine as well as the 4 entrances in 3004. Customers utilizing A/B should have access to their secondary link. It does appear that some customers were affected by a switch that had a failure in 3000. That has been addressed and should be up now.

This is not related to the PDU maintenance we had in 3004 last night. Separate building, service entrance, UPS, PDU, etc.

We will be updating customers as we get information from our vendors so that they know the estimated time for the outage. Once this has been resolved we also distribute a detailed RFO to those affected.

Our electrical contractors, UPS maintenance team and generator contractor are all on-site and working to determine what the best course of action is to get this back up.



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  #2  
Old
WHT Addict
 
Join Date: Apr 2010
Posts: 160
Finally! Thanks for informing us the problem.

  #3  
Old
Aspiring Evangelist
 
Join Date: Oct 2009
Posts: 394
Thanks for the update. Hope this won't be an all-nighter for me. (1.30am here)

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  #4  
Old
Web Hosting Master
 
Join Date: Jul 2010
Location: Singapore
Posts: 719
after 1 hour and 30 minutes, i can see this update.
can you update via twitter ?

  #5  
Old
Junior Guru Wannabe
 
Join Date: May 2006
Location: Bahrain, Manama
Posts: 99
Hope this will not take longer then 20 mins

  #6  
Old
Newbie
 
Join Date: Oct 2010
Location: Houston, TX
Posts: 19
Thanks for the update. Please keep us posted.

  #7  
Old
New Member
 
Join Date: Jul 2011
Posts: 3
Honestly, this is just not acceptable. A lot of your customers will be losing their customers.

- Whatever happened to proper redundancy and failover?
- How can you possibly compensate your customers for losing their customers?
- I am going to ask my provider why they go with you when you don't have a proper plan in place.



Last edited by wap35; 08-10-2011 at 01:45 PM.
  #8  
Old
New Member
 
Join Date: Aug 2011
Posts: 0
Can you please let us know why there is obviously only one of this important component? Redundancy is the most important issue in data centers...

  #9  
Old
ShillBuster
 
Join Date: Jun 2003
Location: Spain
Posts: 4,027
Quote:
Originally Posted by zdom View Post
Can you please let us know why there is obviously only one of this important component? Redundancy is the most important issue in data centers...
I'd be interested to know that as well.

  #10  
Old
Web Hosting Master
 
Join Date: Mar 2004
Posts: 690
People seems to be posting complaints here

http://maps.google.com/maps/place?cl...=0CCAQnwIoATAA

Quote:
Reviews Write a review
Webmaster ‎ - Aug 10, 2011
Down right now! 38 min. and counting. Unacceptable!
10 out of 11 people found this review helpful. Was this review helpful? Yes - No - Flag as inappropriate

Aug 10, 2011
They go down way too often. This affects my business very adversely.
7 out of 8 people found this review helpful. Was this review helpful? Yes - No - Flag as inappropriate

Justin ‎ - Aug 10, 2011
Not having a backup power plan is inexcusable. My clients are miffed and so am I...
Was this review helpful? Yes - No - Flag as inappropriate
too many complaints in little time

  #11  
Old
Security Ninja
 
Join Date: Mar 2003
Location: Canada
Posts: 8,750
Quote:
Originally Posted by elmister View Post
People seems to be posting complaints here
Those people are morons.

I think this is awful, I really do, not the outage, but how some people are freaking out and throwing Colo4 under the bus. If this happened every year, I'd understand... but this is a very, very freak sort of thing that no one is immune from. Google, Amazon, companies with budgets 1000x larger than Colo4 suffer outages of varying degrees, even power outages... there is nothing that is guaranteed in this world.

  #12  
Old
Junior Guru
 
Join Date: Sep 2007
Posts: 195
Sure, redundancy is completely necessary. How can we trust that tomorrow there will be no problem with other equipment that has no redundancy.

And about ETA to fix this issue?

  #13  
Old
Junior Guru Wannabe
 
Join Date: Nov 2003
Posts: 43
This is not acceptable. They should have backup systems. I thought that was standard practice for hosts and data centers.

Does anyone have a recommendation for a hosting reseller that's more dependable?

  #14  
Old
Web Hosting Master
 
Join Date: Mar 2004
Posts: 690
Paul, we've customers on the phone complaining, people is mostly asking for an ETA and we have nothing to tell them.

Could you give us an estimation?

  #15  
Old
Web Hosting Master
 
Join Date: Jan 2011
Location: Varna, Bulgaria
Posts: 1,250
But as far as i understand there IS redundancy. Customers who chose to be connected to both power feed A and power feed B are not affected. Those who chose to be connected to only one power feed (i.e. chose no redundancy) are affected.

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