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  1. #1
    Join Date
    Apr 2011
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    Cybertron
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    10,484

    Thumbs down SpecHosting.com New Review. BAD BAD BAD BAD RIPOFF GARBAGE

    Ok so after 4 months of dealing with Spechosting.com and trying to be nice by not complaining on here I cancelled my account with them. Horrible service, down times with explanations that don't add up, functions that don't run properly, and the list goes on. I'm upset that my clients had to deal with it. I only left Hostgator because of their pricing structure and a few issues here an there which most people have been facing this year with them...but with spechosting, 140 tickets in 4 months. I don't think I had that many in 5 years. Also the fact that TOS was broken many times, asking for a refund has become a joke to Tanner. On top of ALL the problems the server was hacked once and recently blacklisted. I moved all my clients to a new server...no problems....no overloads....support not missing for 10 hours or saying nothing is wrong.

    Between being hacked, downtimes, automated features not working, missing paypal payments, blacklisted, errors, cpanel/whmcs license issues, the list goes on. Here is a list of some of the tickets I had to deal with;

    876119 - 08/09/2011 00:07 - Cancel and Refund - High
    973411 - 08/04/2011 13:05 - Sites Completly Blocked from the US - High
    509961 - 08/04/2011 15:13 - Server Running High Load - High
    348652 - 08/01/2011 17:48 - CSF and Billing - Medium
    343402 - 07/31/2011 19:28 - Network Blacklisting - High
    202476 - 07/31/2011 18:08 - PHP pop/imap - High
    350345 - 07/29/2011 00:51 - PayPal Billing Error - High
    873177 - 07/27/2011 18:18 - Paypal Payments - High
    683318 - 07/23/2011 18:11 - Firewall Issue - High
    921151- 07/21/2011 23:31 - Visitors access dropped since sever move - Medium
    168951 - 07/20/2011 01:03 - Reseller account - High
    187026 - 07/19/2011 15:54 - Site being blocked - Medium
    433161 - 07/16/2011 16:15 - VPS Account - Medium
    277717 - 07/14/2011 11:09 - VPS Overage | I/O Percentage - High
    121729 - 07/12/2011 01:28 - Domain Transfer Stuck - High
    194304 - 07/11/2011 15:58 - Account and the future - High
    766378 - 07/10/2011 14:21 - Domain Reseller - Medium
    409858 - 07/08/2011 17:45 - CPU Over Use - High
    903858 - 07/06/2011 14:21 - CPU Overage - High
    508371 - 07/04/2011 12:43 - Domain Reseller Account Stuck - High
    678773 - 07/02/2011 16:51 - CSF IPtables - Medium
    665492 - 06/27/2011 00:46 - Memory and Price Match - Medium
    462860 - 06/27/2011 03:27 - VPS Control Panel - Medium
    201594 - 06/23/2011 01:42 - Cpanel Licence Expired - High
    155894 - 06/21/2011 00:35 - Server High Load - High
    349965 - 06/18/2011 13:39 - SSH Not working - High
    139879 - 06/17/2011 15:37 - Image Issue - Medium
    852013 - 06/16/2011 15:05 - WHMCS and server - High
    912254 - 06/11/2011 16:11 - Firewall Alert or Setting - Medium
    796113 - 06/13/2011 13:50 - Domain Debt - Medium
    530036 - 06/13/2011 13:45 - Domain Reseller Issue - High
    269650 - 06/11/2011 08:28 - Can't Access Cpanel - High
    883078 - 06/08/2011 01:00 - Domain Registration stuck - High
    772265 - 06/03/2011 07:26 - Cpanel Corrupt - High
    129664 - 06/01/2011 01:51 - Nothing is Working - High
    820335 - 05/31/2011 21:10 - Domain Reseller Pricing Wrong - High
    305746 - 05/25/2011 09:43 - VPS Overloaded - High
    586072 - 05/24/2011 16:35 - Server Time - High
    408842 - 05/17/2011 23:57 - SERVER LOAD - High
    172045 - 05/08/2011 12:32 - cPanal Trial & Domain Reselling - High
    135305 - 05/14/2011 00:25 - Server Time - High
    955982 - 05/12/2011 22:36 - Cron Job Error regarding whmcs - High
    178244 - 05/11/2011 11:23 - Can't Install Wordpress -High
    485810 - 05/08/2011 11:15 - Cron and Scheduled Wordpress posts are not working - High
    252107 - 05/05/2011 16:56 - Email Errors - Medium
    995758 - 05/04/2011 15:26 - Image Capthcha - High
    780232 - 05/06/2011 22:01 - Need Account Restored ASAP - High
    510622 - 05/05/2011 16:59 - Server Time - Medium
    626545 - 05/04/2011 15:27 - Server Time - High
    538010 - 05/04/2011 13:21 - WHMCS Error - High
    699226 - 05/03/2011 23:09 - What is my new IP [MERGED] [MERGED] - High
    725238 - 04/29/2011 17:51 - Cron Error
    654150 - 04/22/2011 14:20 - Disk Limit - High
    374777 - 04/24/2011 09:11 - Server Error - Medium
    991414 - 04/21/2011 12:05 - WHMCS License - High
    464407 - 04/20/2011 11:06 - Website Running Slow and Work to be done - High


    I tried to be nice and even told Tanner that I have a reputation in 5 years of not having any downtime...reputation out the door....thanks Tanner. I give my clients the service I expect for myself, and this was a nightmare. Spechosting makes Godaddy look good
    ██ WPCYCLE MANAGED WORDPRESS WEB HOSTING ██
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  2. #2
    Join Date
    May 2008
    Location
    Melbourne, Australia
    Posts
    10,629
    Sorry to hear about the issues you were having, I know at one point they were ripping partial content from Stablehost but besides that being the point it does not sound like you had a rough ride and I would of been out of there a long time ago with those errors you were seeing, 4 months is litterlally too long to suffer all these issues because you and I know with that type of service (expect your customers to move elsewhere).

    It is a shame providers act like they do at times, but I am sure Tanner will rebuttle here sooner or later.
    l Dedigeeks Shared Wordpress Dedicated Established 2006
    l Leading AUSTRALIAN Hosting Provider Sydney & Melbourne Datacentres
    l cPanel/WHM R1Soft Backups 24/7/365 Support SMS Hosting Alerts*
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  3. #3
    SpecHosting was a great company back when we hosted a few sites with them earlier last year, never an issue and Tanner was always quick to help out.

    At the time they were using SingleHop as their datacenter (one of the reasons we now use SingleHop direct, because of the great experience I previously had with Spechosting) but I believe now they have a cage in Dallas somewhere and are no longer using SingleHop (correct me if i'm wrong).
    [ IncogNET LLC ] Privacy By Design [Liberty Lake, WA][Kansas City, MO][Allentown, PA][Naaldwijk, NL]
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  4. #4
    Join Date
    Apr 2011
    Location
    Cybertron
    Posts
    10,484
    Tanner did do as much as he could which is why I stayed, but at a certain point I don't know if he gave up on my account and let things slide. The datacenter mover was another nightmare. I got notice a few hours before changing datacenters, not cool. Then as soon as Spec moved onto Limestone we were caught up in some sort of blacklist issue. Never been blacklisted before for anything. I told Tanner about this repeated amount of time and didn't get any help. I found out from CFS when I noticed my firewall wouldn't up. I contacted CSF and they gave me all the detail the next day.

    Yes 4 months is a long time. I wasn't in the mood to move all my accounts and everytime something went wrong Tanner would "promise" that everything will be better.
    Last edited by WPCYCLE; 08-10-2011 at 12:36 AM. Reason: adding content
    ██ WPCYCLE MANAGED WORDPRESS WEB HOSTING ██
    Managed WordPress VPS & Managed WordPress Dedicated VPS Servers
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  5. #5
    Join Date
    Sep 2004
    Location
    Miami, FL
    Posts
    2,762
    I saw the 1st few lines and I started scrolling. I just wanted to see how many issues you had and how tolerant you were.

    Thats quite a few issues. I'd had told them goodbye at line #10 or so but... that's just me. You're 1 good customer to have. Would you consider staying if they fixed it this time? LOL.
    Aaron Ong
    Dedicated Servers - 100TB Servers - 100Mbps Unmetered Servers - Web Hosting - CDN Network
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  6. #6
    Join Date
    Mar 2008
    Location
    X.400
    Posts
    499
    I take it you had their VPS service? I looked over their VPS hosting page, and their pricing model seems very respectable. With their prices I wouldn't classify them as a hosting provider that falls under the "cheap" category. With that said, one would imagine you would get the type of service you were paying for.

    What action have you taken since all of this has happen or are you still with them at present? Either way, best of luck on resolving the issues at hand not only for your reputation but for your active clients.

    Cheers,
    LevelHosting Inc. - Unlimited Web Hosting at your level
    cPanel, CloudLinux, LiteSpeed, RVSiteBuilder Pro, Softaculous and 24/7 Support
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  7. #7
    Join Date
    Jun 2010
    Location
    Modesto California
    Posts
    6,858
    Sounds like a mess, is it possible that maybe they were previously paying for managed servers somewhere and when they made the move to the new DC they decided to manage the servers themselves? What ever the case, definitely sounds like you were more than patient. If you do not mind me asking, who did you end up moving to?
    Looking for an awesome VPS Offer? CLICK HERE

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  8. #8
    Join Date
    Aug 2009
    Location
    Montreal
    Posts
    1,697
    <snipped>

    Seems like you have been very patient with them. I would have moved within the first month.
    Last edited by MikeWalczak; 08-11-2011 at 10:42 AM. Reason: removed previous post reference
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  9. #9
    Join Date
    Aug 2007
    Posts
    6,884
    Sorry to hear your troubles mate. I would like to hear the other side of the story always. But their representative is in disables status, it seems.
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  10. #10
    Join Date
    May 2011
    Location
    Paris
    Posts
    159
    Well I didn't think SpecHosting was this bad, I really am sorry. I did try to sign up with them to test their Vps out (glad I didn't) and they didn't accept my country or state (Paris; Ile De France).
    Victoria Desire - EiffelHost - Premium Web Hosting
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  11. #11
    for so many trouble tickets in 4 months? why should you stay with them without any solution so far?
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  12. #12
    Quote Originally Posted by iHubNet-Matt View Post
    But their representative is in disables status, it seems.
    Wow, dang. I was certain they had more than 1 rep here though, so maybe the other guy (not Tanner) will jump in provide some insight?
    [ IncogNET LLC ] Privacy By Design [Liberty Lake, WA][Kansas City, MO][Allentown, PA][Naaldwijk, NL]
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  13. #13
    Join Date
    Apr 2011
    Location
    Cybertron
    Posts
    10,484
    Thanks everyone. First, no I am trying to increase my thread count. Here's a rundown on my situation.

    2006 signed up with Hostgator, built site, sold hosting
    2011 felt over priced, needed to expand, had technical issues
    April 2011 moved majority of clients to Spechosting
    August 2011 moved clients to WiredTree

    In between get clients who just needed help or had setup hosting already. Hosting turned out bad.

    To be honest, Hostgator has been falling down this year, but I have one client who still has a site with them and runs fine. I just wasn't happy with the structure, support not on top of things like they used to be, and all sorts of errors that I didn't have to deal with before...and after coming here realizing their pricing was a bit pricey, but I don't hate them. The owner contacted me to work things out. Really you get what you pay for, so they are still in the good books.

    Yes 4 months was too long to stay. Some of my clients sites are updated every day so I didn't want to go through the hassle of moving them multiple times, throwing off stats, dns prop., etc. A lot of the issue were backend stuff but still enough to drive someone mad.

    WiredTree fix any issues I had in 2-3 days that SpecHosting couldn't do in 4 months. Tanner claimed I overloaded his system and I should have been charged more than what he already overcharged. I never had load issues before, and I don't have them now...so something is wrong with Tanner's setup. Plus when the server was hacked he pointed at me saying I'm causing the huge spikes. Anything I pointed out to him was always turned back to me and what I did wrong.

    Tanner hasn't responded because he knows he's a liar and his hosting is garbage. I guess he forgot that I am also a web hosting company and I have clients to account for too. I must say I have very loyal and good clients to have stuck through all this and I gave discounts for a few that were effected...that's what you do when you run a honest business. Tanner, where is my money???? Liar! I would expect this from those lame $1 get the world hosting, but not for what I was paying. Tanner, learn how to run a business.

    I only give my clients what I expect for myself. So if a company can't do what they should be doing, at least be honest and say something instead of "I promise things are good now". It makes me look bad since I have to say the same thing to my clients.
    ██ WPCYCLE MANAGED WORDPRESS WEB HOSTING ██
    Managed WordPress VPS & Managed WordPress Dedicated VPS Servers
    Optimized • NVMe • SSD • KVM • NGINX • WordPress Brute Force Protection • Daily Offsite Backups
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  14. #14
    Join Date
    May 2011
    Location
    California, USA
    Posts
    208
    I can't believe you stuck with them for so long.
    I would have left in less than a week of any of those issues coming up.
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  15. #15
    Join Date
    Mar 2009
    Location
    Miami, Florida
    Posts
    20,777
    I wonder why Tanner has not come on to address these serious complaints. There are of course 2 sides to every story.

    @OP - Can I ask a few questions
    1) Which VPS (I assume) plan were you using?
    2) What control panel were you using?
    3) How many sites were you hosting?
    4) What was the nature of the sites (wordpress/forums/etc)
    5) What was the server load?

    The reason I ask to find out if the reason for the issues was simply due to system resources (ie running cPanel on 512 MB of RAM) or due to server mis-management.

    EDIT : WOAH - I can see why Tanner has not responded, his WHT account was disabled, it seems like within the past 24 hours. Thats never a good sign - http://www.webhostingtalk.com/member.php?u=326759
    Keith I Myers
    KMyers.me The rantings of a lunatic
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  16. #16
    Join Date
    Mar 2010
    Posts
    4,533
    Wow, sorry to hear to you have had so many issues. Do you mind posting your Spechosting load averages vs your new Wiredtree load averages? Looking at the tickets it seems to have been an issue.
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  17. #17
    Join Date
    Oct 2009
    Location
    Worldwide
    Posts
    421
    The pricing model should not be considered as a main element of the quality of the services and the businesses.

    I believe it is a gimmick that profit hungry companies are trying to spread the word "get an expensive kind of hosting, you get what you pay for" (meaning "buy from us") though their expensive prices does not neccessarily mean that their services are good. This also is true for the oposite and cheap also does not mean the services are good. It is the business ethics of the person who is running the business and the implemented rules what counts. The company site should be examined as well as their responses and past reviews. A lot more to say but the main point has been made

    Regards to all
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  18. #18
    Join Date
    Apr 2011
    Location
    Cybertron
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    Quote Originally Posted by KDisk View Post
    I wonder why Tanner has not come on to address these serious complaints. There are of course 2 sides to every story.

    @OP - Can I ask a few questions
    1) Which VPS (I assume) plan were you using?
    2) What control panel were you using?
    3) How many sites were you hosting?
    4) What was the nature of the sites (wordpress/forums/etc)
    5) What was the server load?

    The reason I ask to find out if the reason for the issues was simply due to system resources (ie running cPanel on 512 MB of RAM) or due to server mis-management.

    EDIT : WOAH - I can see why Tanner has not responded, his WHT account was disabled, it seems like within the past 24 hours. Thats never a good sign - http://www.webhostingtalk.com/member.php?u=326759

    No worries. Now that things are running smooth again I finished building my bike/tool shed. Not a bob villa/mike holmes type shed, but good for rain and winter.

    Answers;

    1. First I signed up as a reseller as I was used to with HG, then upgraded to VPS about a week or two after. I was using the SH-4 VPS plan which was advertised on WHT. I thought it was good since others said good things about it.

    2. I had WHM/Cpanel. Been using it since I started. I don't remember the vps panel since I didn't need to go in there much.

    3. I'm not going to say my exact number, but I'm under 100 (not 97 or 98). About 90% of the sites I host I built or do service for them. I'm slowly working my way to focus on just hosting clients for a bit. Some site I don't hear from my client for a year when it's renewal time. As long as the site is up then their happy.

    4. Almost all of them are wordpress sites. With wordpress I'm always updating and tweaking which I find fun. Even some sites that started with too many plugins have been reduced to a small handful. Some of my clients their site are their as reference (name, contact, who we are)...almost like a simple html site, no load at all. Others are very active and get updated everyday with new content...which is why I was not keen on moving those sites again. Then the site owner and their visitors have to wait about 48 hours for a new content. Looks bad on them and me.

    5. High load...even with my busiest site for a big yearly event that just past...1, maybe 2 for 5 minutes or less. But generally 0.10 - 0.5 I keep an eye on things myself while doing other work and have alerts setup.

    I think it was server mis-management. Now that I'm with WiredTree they spotted all sort of things that were wrong and corrected them.

    I'm not surprised that he's hiding. Almost reminds me of the Hostrail fiasco, only difference Tanner wasn't trying to sell everything for $1...but he might as well have.

    What's also sad is while I was moving from Spec someone else from WHT asked me where I was moving too. I guess I missed another downtime issue by a day and this person realized my site was active amd needed to move from Spec too.
    ██ WPCYCLE MANAGED WORDPRESS WEB HOSTING ██
    Managed WordPress VPS & Managed WordPress Dedicated VPS Servers
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  19. #19
    Join Date
    Apr 2011
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    Quote Originally Posted by techjr View Post
    Wow, sorry to hear to you have had so many issues. Do you mind posting your Spechosting load averages vs your new Wiredtree load averages? Looking at the tickets it seems to have been an issue.
    Right now I'm averaging 0.10 to maybe .70 with less ram, but more cpu's.

    I believe my Spec average was 1 during the day sometimes 2 for a short burst.

    But when the server was hacked it was hitting anywhere from 27 to 143. Tanner was quick to blame me until "he found" a hidden root account.

    Live and learn. Not much else to say when the day is done.
    ██ WPCYCLE MANAGED WORDPRESS WEB HOSTING ██
    Managed WordPress VPS & Managed WordPress Dedicated VPS Servers
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  20. #20
    Join Date
    Mar 2010
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    Quote Originally Posted by Omega Supreme View Post
    Right now I'm averaging 0.10 to maybe .70 with less ram, but more cpu's.

    I believe my Spec average was 1 during the day sometimes 2 for a short burst.

    But when the server was hacked it was hitting anywhere from 27 to 143. Tanner was quick to blame me until "he found" a hidden root account.

    Live and learn. Not much else to say when the day is done.
    Yep bad management. Again, sorry to hear you had to go through 4 months of this.

    One thing that may help when transferring providers (If you are on a VPS) and your clients still want content to show, you can enable remote sql, upload the database to the new host and then have the client change nameservers. That way anyone who hits the new or old site is still accessing the same database and as long as both services are up, you should see no or minimal changes in service. It may take a bit of work overall but clients will appreciate it.
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  21. #21
    Unlucky. Not sure what is wrong there as they have reasonable pricing on their website.
    HostXNow - Shared Web Hosting | Semi Dedicated Hosting | Enterprise Reseller Hosting | VPS Hosting
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  22. #22
    Join Date
    Apr 2011
    Location
    Cybertron
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    Quote Originally Posted by techjr View Post
    Yep bad management. Again, sorry to hear you had to go through 4 months of this.

    One thing that may help when transferring providers (If you are on a VPS) and your clients still want content to show, you can enable remote sql, upload the database to the new host and then have the client change nameservers. That way anyone who hits the new or old site is still accessing the same database and as long as both services are up, you should see no or minimal changes in service. It may take a bit of work overall but clients will appreciate it.
    Thanks for the tip. I transferred everyone the old school way, move accounts, verify, change nameservers...but I will remember this tip for next time.

    I'm hoping to stay for 5 or more years without moving again. Just like moving a home, not fun and takes long.
    ██ WPCYCLE MANAGED WORDPRESS WEB HOSTING ██
    Managed WordPress VPS & Managed WordPress Dedicated VPS Servers
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  23. #23
    hi omega supreme.

    I didnt mention it here and dont want to complain about spechosting when i dont have complete proofs.But recently i've moved from their vps too.

    They suspended my account whr iam paying 32$ vps with 1.5gb ram.I've signed up with them couple of months ago then the prices are different,now they changed the prices.

    Any way 1st problem is they are with different datacentre before and back then they promised hostbill app for free.
    But when i took the hosting i didnt ask for this app.Later after they moved to new datacenter i've asked them about this app and they said they never promised to give one but i still have the email which was sent by them about the hostbill app.

    Secondly i have total 4sites hosted with em.2 wordpress and 2 other.

    In those 4 sites only 1 site gets 10k hits a day all the other are in beginning stage.I dont know whats wrong with them but they suspended my account and told me to move to dedi.

    I thought a vps with 1.5gb ram which is not oversold can handle my sites.but i was surpised when they said my sites are creating overload.

    They do have issues and if its managed vps provider then when i asked them to install varnish on my vps.they didnt respond well.

    So,now i moved to a dedi and hardly my sites use 1gb ram.and the cpu load is never more than 4%.


    Have a nice day
    rocky
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  24. #24
    Join Date
    Apr 2011
    Location
    Cybertron
    Posts
    10,484
    Hi Rocky,

    Tanner did "threaten" me a few times saying I was using too much and would suspend me and I had 2gb ram.

    I too installed varish for a day and it messed up everything.

    I'm just waiting to see when his site goes down and whoevers left complaining that their sites are gone and they can't get help like Hostrail did about a month ago.

    That's why I have backups everyday.

    Anyone reading who still has an account with them, backups and leave.
    ██ WPCYCLE MANAGED WORDPRESS WEB HOSTING ██
    Managed WordPress VPS & Managed WordPress Dedicated VPS Servers
    Optimized • NVMe • SSD • KVM • NGINX • WordPress Brute Force Protection • Daily Offsite Backups
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  25. #25
    Join Date
    Mar 2010
    Posts
    4,533
    Quote Originally Posted by Omega Supreme View Post
    Hi Rocky,

    Tanner did "threaten" me a few times saying I was using too much and would suspend me and I had 2gb ram.

    I too installed varish for a day and it messed up everything.

    I'm just waiting to see when his site goes down and whoevers left complaining that their sites are gone and they can't get help like Hostrail did about a month ago.

    That's why I have backups everyday.

    Anyone reading who still has an account with them, backups and leave.
    They are still probably short staffed. I don't think there has been an original-6month employee left from the original start of the company.


    If you are fine with wiredtree and spechosting was saying you were using to much resources then its pretty easy to tell who is at fault here. They used to be a fully managed provider and ran xen.


    Also if stable hosts sees this http://spechosting.com/images/spring20.png wasn't this coupon design a part of your site when they ripped your website? Still seems to be there.
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