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  1. #101
    Join Date
    Oct 2008
    Posts
    280
    Yeah I experienced the same thing Skoh. I had VPS No. 1 paid up for about 6 months in advance. I still had a few months left when they closed the doors. I filed a dispute with PayPal but they closed that one right away.

  2. #102
    Join Date
    Aug 2006
    Posts
    31
    It's so s-u-c-k.
    I have bought 2 vps and paid for yearly!

  3. #103
    Quote Originally Posted by yaren View Post
    It's so s-u-c-k.
    I have bought 2 vps and paid for yearly!
    If you don't mind me asking, did you get a refund for your unused time?

  4. #104
    Join Date
    Oct 2007
    Location
    United States
    Posts
    1,173
    Quote Originally Posted by yaren View Post
    I really think they have take all the money and go away~~~
    From what I have gathered thus far....they are actually in 10's of thousands in debt and still managing to pay people off slowly. This "Matt" guy sounds to be a real stand-up guy to be doing all this. What he is doing is *extremely* uncommon outside of courts...
    www.DMEHosting.com - DME Hosting LLC | Servers, KVM/OpenVZ VPS's, Email Hosting, Web Hosting

  5. #105
    Join Date
    Oct 2008
    Posts
    280
    DME I have to respectfully disagree with you on this one because:

    A. I think that Matt *knew* in advance that the company was going to have to close its doors and did not give a heads up to his customers.

    B. He went on vacation while his unpaid ex-staff donated their time and efforts to help clients on both the Bro-hoster side and the Club Uptime side get their data back.

    Lastly, the debts inquired by him are his responsibility to pay out of pocket. So how does this make him a stand-up guy?

  6. #106
    Join Date
    Oct 2010
    Posts
    151
    Quote Originally Posted by DMEHosting View Post
    What he is doing is *extremely* uncommon outside of courts...
    Right. Not answering email is one of them as well.

    And so far there's no sight for the refunding of unused time.

  7. #107
    Join Date
    Feb 2006
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    Kepler 62F
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    13,675
    Quote Originally Posted by kjetterman View Post
    A. I think that Matt *knew* in advance that the company was going to have to close its doors and did not give a heads up to his customers.
    In many places, this is actually criminal. It's fraud. I have little doubt that he knew for weeks/months it was all going to implode, but continued to pull in as much prepaid as possible. Even with disputes, he's probably run off with a lot of money.

    "Stand up guy", my foot.


    ...

  8. #108
    Join Date
    Sep 2005
    Location
    Albany, NY
    Posts
    3,620
    From what it sounds like not Matt but Jordan (correct me if I'm wrong please) was somewhat responsible for this or has that changed now? We may never know what actually transpired but atleast they are doing their best with the refunds, that's more than can be said for a lot of other companies that went under and just ran away with the money. Look at AlphaRed.
    AYKsolutions.com - 11+ Global Locations
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  9. #109
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    Mar 2005
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    Quote Originally Posted by kpmedia View Post
    In many places, this is actually criminal. It's fraud. I have little doubt that he knew for weeks/months it was all going to implode, but continued to pull in as much prepaid as possible. Even with disputes, he's probably run off with a lot of money.

    "Stand up guy", my foot.


    ...
    Here's a quote of my side of the story from the Web Hosting Talk premium member forum (Post 1488 in the early September thread, I believe).

    The company (Club Uptime) went out of business as one of it's subsidiaries (Brohoster) accrued a bunch of debt that snowballed over a period of 4 months or so, totaling up to $65k in debt at Softlayer.

    I was accused of stealing money and countless other dishonest things. Accused many times of not admitting my mistakes, etc... I admit my mistakes: I took over a company and let the previous owner continue to run it. That was my biggest mistake. The second biggest one was trusting that the buyer for Club Uptime (scheduled to pay off the debts) was actually going to buy, therefore I didn't give notice to anyone about the impending closure (we thought the company would be safe).

    People are more pissed off about the second mistake over anything else. I didn't want to scare off the customer base putting the rest of the customers who chose to stay at risk as the buyer could have backed out for that reason. In the end, hours before the SL due date/time, the buyer offered us $7800 to disappear and he could keep the client database. We turned it down and spent a lot of time dealing with Softlayer to get our stuff turned back on for 72 hours to allow for clients to take backups.

    The Brohoster staff claimed I was on vacation during that time (which I was, for my anniversary) and that I had nothing to do with the deals cut with Softlayer. Seeing as I spent $800 for five days in a hotel room trying to resurrect everyone's data, which I could have done at home for free, those statements annoy me. Better yet, after the deal was cut and people had their data (or most of them, anyway), the Brohoster staff backed out of their part of the deal that got the servers turned back on (they started a new company which was supposed to use Softlayer exclusively, which they didn't and went with some other company -- I forget who.).

    That's pretty much the gist of it, or the most important parts anyway.
    I'll add a few notes in here now with regards to the money that's come in as people are (once again) accusing me of walking with money. In the end, there was no money to walk away with. We were $10k SHORT on monthly income for the last 3 months or so. In addition, a whole bunch of bills popped up that Jacob had supposedly paid, which I later found out he didn't (Such as Teamspeak licensing).

    This is my last comment within this thread. If this doesn't cover most (if not all) of the questions, I don't know what else will.
    Last edited by Matt R; 09-23-2011 at 10:56 AM. Reason: Fixed grammatical error.
    Matthew Rosenblatt, and I do lots of things.
    MCSE, cPanel Certified, Asterisk Specialist.
    My company, BurstAV, specializes in A/V Systems Design as well as VOIP Hardware Sales.
    I also own ConcertCables. We build power/data cables for the entertainment industry.

  10. #110
    Join Date
    Oct 2010
    Posts
    151
    So Matt, you never plan to refund those who prepay yearly do you?

    I'm not sure why, but I think you refuse to answer this question since July. The answer is actually very simple, a yes, or a no.
    Last edited by skoh; 09-23-2011 at 11:15 AM.

  11. #111
    Join Date
    Mar 2005
    Location
    New York City
    Posts
    2,554
    Quote Originally Posted by skoh View Post
    So Matt, you never plan to refund those who prepay yearly do you?

    I'm not sure why, but I think you refuse to answer this question since July. The answer is actually very simple, a yes, or a no.
    It's actually been answered several times within this thread and elsewhere too: Yes. It may take some time, but yes.
    Matthew Rosenblatt, and I do lots of things.
    MCSE, cPanel Certified, Asterisk Specialist.
    My company, BurstAV, specializes in A/V Systems Design as well as VOIP Hardware Sales.
    I also own ConcertCables. We build power/data cables for the entertainment industry.

  12. #112
    Quote Originally Posted by Matt R View Post
    Here's a quote of my side of the story from the Web Hosting Talk premium member forum (Post 1488 in the early September thread, I believe).

    "The company (Club Uptime) went out of business as one of it's subsidiaries (Brohoster) accrued a bunch of debt that snowballed over a period of 4 months or so, totaling up to $65k in debt at Softlayer.

    I was accused of stealing money and countless other dishonest things. Accused many times of not admitting my mistakes, etc... I admit my mistakes: I took over a company and let the previous owner continue to run it. That was my biggest mistake. The second biggest one was trusting that the buyer for Club Uptime (scheduled to pay off the debts) was actually going to buy, therefore I didn't give notice to anyone about the impending closure (we thought the company would be safe).

    People are more pissed off about the second mistake over anything else. I didn't want to scare off the customer base putting the rest of the customers who chose to stay at risk as the buyer could have backed out for that reason. In the end, hours before the SL due date/time, the buyer offered us $7800 to disappear and he could keep the client database. We turned it down and spent a lot of time dealing with Softlayer to get our stuff turned back on for 72 hours to allow for clients to take backups.

    The Brohoster staff claimed I was on vacation during that time (which I was, for my anniversary) and that I had nothing to do with the deals cut with Softlayer. Seeing as I spent $800 for five days in a hotel room trying to resurrect everyone's data, which I could have done at home for free, those statements annoy me. Better yet, after the deal was cut and people had their data (or most of them, anyway), the Brohoster staff backed out of their part of the deal that got the servers turned back on (they started a new company which was supposed to use Softlayer exclusively, which they didn't and went with some other company -- I forget who.).

    That's pretty much the gist of it, or the most important parts anyway."

    I'll add a few notes in here now with regards to the money that's come in as people are (once again) accusing me of walking with money. In the end, there was no money to walk away with. We were $10k SHORT on monthly income for the last 3 months or so. In addition, a whole bunch of bills popped up that Jacob had supposedly paid, which I later found out he didn't (Such as Teamspeak licensing).

    This is my last comment within this thread. If this doesn't cover most (if not all) of the questions, I don't know what else will.
    Yet again you're trying to blame Jacob for the company closing when it was no ones fault but your own.

    Don't lie to people, Matt. WHMCS does not lie about income. BH had no debt - why you didn't pay the SL bills for the last 2-3 months on the other hand is a wee bit beyond me.

    Also I love how you claim "we spent a lot of time with SoftLayer to get stuff turned back on for 72 hours" when you weren't even part of the recovery effort. Infact if I recall right, you spoke with me on facebook for about ten minutes and that was the last we heard from you after BH's servers shut down.

    Wait, what.

    "the Brohoster staff backed out of their part of the deal that got the servers turned back on (they started a new company which was supposed to use Softlayer exclusively, which they didn't and went with some other company -- I forget who.)."

    What is this ********, Matt? Please explain.
    Last edited by thezombiehunter; 09-23-2011 at 06:47 PM.

  13. #113
    Quote Originally Posted by Matt R View Post
    Here's a quote of my side of the story from the Web Hosting Talk premium member forum (Post 1488 in the early September thread, I believe).



    I'll add a few notes in here now with regards to the money that's come in as people are (once again) accusing me of walking with money. In the end, there was no money to walk away with. We were $10k SHORT on monthly income for the last 3 months or so. In addition, a whole bunch of bills popped up that Jacob had supposedly paid, which I later found out he didn't (Such as Teamspeak licensing).

    This is my last comment within this thread. If this doesn't cover most (if not all) of the questions, I don't know what else will.
    I'd just like to comment on a couple of things.

    1) If Matt was involved in recovering any data, it was for CUP customers only not the almost 4000 BH customers. The work effort to restore services was done completely by Brian I and and multiple phone calls to Matt's account rep Mary at SoftLayer. I had specifically asked for 48 hours to bring the services online. They wanted to bring them up Saturday July 30th however we wanted time to contact all BH / CUP customers to announce when the servers would be up - Brian and I were working on this together. SoftLayer didn't want to wait another 24 hours for us to contact customers so agreed to open the public ports for 72 hours so we had extra time to inform as much of the community as we could.

    If anyone from the ClubUpTime deserves some recognition it's Brian. He spent 5 LONG days with Terri, Tyler, Andrew and I in a group voice chat as we worked through the restoration, covering off for one another while we slept for a few hours at a time.

    2) I was working on a deal with SoftLayer, however that was not part a condition of turning stuff back on. Mary from SoftLayer had one goal and that was to work with us to restore services for customers to back things up. Setting up a new account for the new company was a secondary step. We were also informed initially that we could obtain the same rates that Brohoster was paying for boxes however they pulled out on that offer due to not not being able to get approval on it as CUP had some very old grandfathered type discounts. Even at a discounted rate our quote came in at over $100.00 per box more which forced us to do some shopping around. We got an excellent rate from another provider, asked SoftLayer if they could match it. They couldn't so we moved on.

    I'm not interested in getting wrapped up in the drama, I just want to ensure that incorrect facts are corrected.

    Larry

  14. #114
    Still no answer on how to get the refund of remaining 6 months service, maybe never.

  15. #115
    Join Date
    Mar 2011
    Location
    florida
    Posts
    155

    4 those who want to sue

    Corporate info
    link: http://tinyurl.com/CORPINFO

    Florida Limited Liability Company
    CLUB UPTIME LLC
    Filing Information
    Document Number L09000105142
    FEI/EIN Number 271219823
    Date Filed 10/30/2009
    State FL
    Status ACTIVE
    Principal Address
    7926 TENNYSON COURT
    BOCA RATON FL 33433 US
    Mailing Address
    7926 TENNYSON COURT
    BOCA RATON FL 33433 US
    Registered Agent Name & Address
    ROSENBLATT, MATTHEW W
    7926 TENNYSON COURT
    BOCA RATON FL 33433 US
    Manager/Member Detail
    Name & Address
    Title MGRM
    ROSENBLATT, MATTHEW W
    7926 TENNYSON COURT
    BOCA RATON FL 33433 US
    Title MGR
    GONZALEZ, BRIAN M
    424 NW 13TH ST
    DELRAY BEACH FL 33444 US
    Annual Reports
    Report Year Filed Date
    2010 04/30/2010
    2011 04/20/2011

    Matthew W Rosenblatt is associated with several companies, including Club Uptime LLC, Diji Studios LLC and Rackhero LLC. Matthew W Rosenblatt has a relationship with Brian M Gonzalez and is located in Boca Raton, FL.
    Source: Florida Department of State
    Phone numbers are listed thru various sources cell email hard lines
    Consumer Affairs Florida
    Florida Attorney General - Consumer Protection
    http://tinyurl.com/flconsumcomplaint

  16. #116
    Quote Originally Posted by geilizhuji View Post
    Still no answer on how to get the refund of remaining 6 months service, maybe never.
    it was advised people email clubuptime@gmail.com but that has changed according to an earlier post in this thread to submit a dispute with your method of payment. i personally have not heard of anyone getting a refund in any other method then filing a dispute. good luck with your request!!

  17. #117
    Hi Everyone,

    I know this is a old thread, but with Matthew posting on BroHoster's facebook page again I just wanted to get my thoughts on the matter out there:

    http://f.anyhub.net/4wGS

    Have a great day everyone, and I hope you enjoy the read and put some thought in going with any future business run by Matthew Rosenblatt.

  18. #118
    Join Date
    Mar 2005
    Location
    New York City
    Posts
    2,554
    To note, the only post we made on their Facebook page was one attempting to get peoples information together of whom still require refunds so we can get everyone paid back that's left over. It was posted on the Club Uptime and Brohoster Facebook and Twitter accounts.

    We're not trying to bring up bad blood: We're trying to get things sorted out. Unfortunately, Tylers personal vendetta is nothing more than a childish attempt at preventing us from making things right while at the same time begging for his own resolve.

    This is the last and final comment you'll hear from us on this matter.
    Matthew Rosenblatt, and I do lots of things.
    MCSE, cPanel Certified, Asterisk Specialist.
    My company, BurstAV, specializes in A/V Systems Design as well as VOIP Hardware Sales.
    I also own ConcertCables. We build power/data cables for the entertainment industry.

  19. #119
    Quote Originally Posted by Matt R View Post
    To note, the only post we made on their Facebook page was one attempting to get peoples information together of whom still require refunds so we can get everyone paid back that's left over. It was posted on the Club Uptime and Brohoster Facebook and Twitter accounts.

    We're not trying to bring up bad blood: We're trying to get things sorted out. Unfortunately, Tylers personal vendetta is nothing more than a childish attempt at preventing us from making things right while at the same time begging for his own resolve.

    This is the last and final comment you'll hear from us on this matter.
    I said my peace, I have no desire to fight with you so that is my final comment in this thread regarding any reply you make. There is no personal vendetta here - I'm clearing up misinformation with the cold hard facts. Have a great life Matthew.

  20. #120
    Join Date
    May 2010
    Posts
    613
    has anyone Seen www.clubuptime.com?

    what he Hell's goin on?

    he's starting another company while he still owes me money?

    i won a paypal claim and i'm still waiting, because apparently there's insufficient funds.

    joe
    www.JGwebhosting.co.uk - CPanel Control panel, domain registration, Reseller packages And 24X7 Technical support! - Now Taking in Hosting Refugee's

    www.JGpcrepair.co.uk - Computer repair, New Systems, Software, Hardware

  21. #121
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    Mar 2005
    Location
    New York City
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    2,554
    Quote Originally Posted by J Gwynne PC Repair View Post
    has anyone Seen www.clubuptime.com?

    what he Hell's goin on?

    he's starting another company while he still owes me money?

    i won a paypal claim and i'm still waiting, because apparently there's insufficient funds.

    joe
    Joe, PayPal has been paid in full. If you haven't received the money from your claim as of yet, I would recommend contacting PayPal at this point as we've cleared our debt to them by taking out loans to pay off the PayPal disputes.

    As far as starting another company, we're just using the infrastructure that's left in place and pre-paid for an extended period of time to help assist in generating further funds to pay off the rest of clients, staff, and continue moving forward from there on out.
    Matthew Rosenblatt, and I do lots of things.
    MCSE, cPanel Certified, Asterisk Specialist.
    My company, BurstAV, specializes in A/V Systems Design as well as VOIP Hardware Sales.
    I also own ConcertCables. We build power/data cables for the entertainment industry.

  22. #122
    Join Date
    Sep 2009
    Location
    Lancs, UK
    Posts
    2,147
    Can people just leave this thread to die, whats happened has happened! There is no changing whats happened, although I do not agree with the actions that certain individuals may or may not have done. Posting about it here isn't going to help anyone.

    This all happened months ago, so please just lay this issue to bed!


  23. #123
    Join Date
    Feb 2006
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    Kepler 62F
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    13,675
    Quote Originally Posted by Tiger-Matt View Post
    This all happened months ago, so please just lay this issue to bed!
    If this person is trying to restart a company, after having left so many ripped off (no refunds, nothing) and destroying their data, this absolutely should NOT be "laid to bed".

    That's part what WHT is for: Warning others.


    --

  24. #124
    Join Date
    Mar 2005
    Location
    New York City
    Posts
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    Quote Originally Posted by kpmedia View Post
    Hell no. If this person is trying to restart a company, after having left so many ripped off (no refunds, nothing), and destroying their data, this absolutely should NOT be "laid to bed". It's needs to be very "out there", so others know that a wholly untrustworthy poor excuse for a "host" is about to start up another operation.

    That's part what WHT is for: Warning others.


    --
    We didn't leave anyone "ripped off" -- we're still trying to pay things off. We never once conned anyone, nor did we destroy data: Everyone had their chances of data recovery during a 72 hour period after we closed. While it certainly wasn't the best situation ever, we've been doing everything we can with the extremely limited resources we have to get everything squared away.

    No, things didn't go well and things didn't end on the most positive foot, but we're in the midst of correcting that so we can move on.

    I could understand your anger and frustration had this been intentional, but seeing as we did everything to prevent this from happening and after the fact we're still working to get things fixed, I think your anger is a bit misplaced at this point.

    The outcome of what happened was extrmely unfortunate for ALL parties involved and it's something that we regret: Trusting that the buyer would hold to their end of the bargain was a risk we took in an attempt to protect everyone, and it's one that we're regretting. At this point, all we can do is try and get everyone refunds where they are due and move on.

    We were around for six years, and during that six year period Club Uptime had nothing less than an outstanding record until the very end. That's something that we take an extreme amount of pride in, and that's a lot more than than a number of "web hosting companies" here on web hosting talk can say. It's also something that we plan to bring back into other industry sectors. We have no intentions of going back into hosting after this, but we do intend to write software to make the lives of hosting companies easier as that's what we know how to do best.
    Matthew Rosenblatt, and I do lots of things.
    MCSE, cPanel Certified, Asterisk Specialist.
    My company, BurstAV, specializes in A/V Systems Design as well as VOIP Hardware Sales.
    I also own ConcertCables. We build power/data cables for the entertainment industry.

  25. #125
    Join Date
    Feb 2006
    Location
    Kepler 62F
    Posts
    13,675
    I just know whitewashing when I see it. That's why this thread should not just "fade away". You never owned your mistake, constantly blamed clients, ex business partners, etc.

    These:
    "Outcome of what happened was extrmely unfortunate"
    "things didn't go well"
    "Trusting that the buyer would hold to their end of the bargain"

    are NOT the same as

    Dear former CU customers,
    I personally screwed up and lost your data.
    It was apparent that servers would be cut off and I did not provide you with any forewarning.
    It's not the fault of our customers that we failed, and I apologize for anything I've written online that insinuated it.
    Again, I apologize, and I will make it right.


    ... which you've never written, in any variation.

    Now then, all of that aside...

    .... if you really want to "write software to make the lives of hosting companies easier", then I'd suggest starting with at least one open-source app as your way of re-ingratiating yourself to the community. Maybe a free version and a paid version. Something like that would earn back some respect, including mine.

    Even more respect would follow if you actually apologized to your former customer base. None of that "I'm sorry you feel that way" BS sort of non-apology that simply uses "sorry". That's what a child does. Or a politician (aka an a-hole).

    Then go a step further and insure everybody received their Paypal refunds, don't just blow them off as you did to Joe several posts back.

    Your current attitude is like that of the 1% being railed against by OWS.


    --
    Last edited by kpmedia; 11-05-2011 at 08:01 AM.

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