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  #1  
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Join Date: Jul 2011
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Hostmist? Anyone?


Hey guys, I wonder if anyone has face the issue to load HostMist client area page? I tried to load that page, to login and raise support ticket but couldn't load the page for 3 days.

Btw, I raised a ticket regarding refund issue and have been promised to organize a refund by them but have not heard back from them after 3 days.



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  #2  
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Matt is quite active on this board, lets see if I can point him here

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  #3  
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Join Date: Jul 2007
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Quote:
Originally Posted by karh0 View Post
Hey guys, I wonder if anyone has face the issue to load HostMist client area page? I tried to load that page, to login and raise support ticket but couldn't load the page for 3 days.

Btw, I raised a ticket regarding refund issue and have been promised to organize a refund by them but have not heard back from them after 3 days.
Our client area got hit with a DOS attack so we moved it offsite. You can use http://clients.hostmist.com for now until we move it back.

If you were requested a refund and did not receive it, send me a PM with the ticket # and I'll look into it.

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  #4  
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Hey Matt, thanks for replying to me.

Actually I just wonder why I cant load the client area page and now the problem has fixed.

As for the refund, the ticket no. is Ticket #472105. I guess the support is still working on that.

  #5  
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Join Date: Jul 2007
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Ok, your refund should be processed now. I do apoligize for the delay. Feel free to let me know if you have any more issues.

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#---.#---###### | Host Mist LLC - Helping People Say Hello World™
#---.#---#--#--# || Shared, Reseller, Master Reseller, VPS, Dedicated
####---#--#--# }| Featuring multiple locations across the US & Germany.
#---#---#--#--# #| Connecting the world through web hosting.

  #6  
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Join Date: Jul 2011
Posts: 3
Yes. It has been done in time.
I've to clarify that I requested for refund due to some personal issues.

I've received a great support from HostMist and Matt and I look forward to do business with HostMist in the future. Thank you.

  #7  
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Join Date: Jun 2011
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i've just placed an order from HostMist. and I've already submitted two tickets if what's the status of my order. and no response yet after two hours? is anyone from Hostmist around here?

  #8  
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Join Date: Jul 2011
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themongols, you would not expect it in 2 hours unless they have specific SLA in their terms and conditions.

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  #9  
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Join Date: Jun 2011
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oh, i'll just wait then.....

  #10  
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Join Date: May 2005
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Quote:
Originally Posted by themongols View Post
i've just placed an order from HostMist. and I've already submitted two tickets if what's the status of my order. and no response yet after two hours? is anyone from Hostmist around here?
These type of impatient posts always amuse me, the least you could also do to assist your provider is include your ticket number in the post. Unless of course your real name is "themongols" to which they can address you in their internal system.

  #11  
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Join Date: Oct 2011
Posts: 2
just got my account activated under HostMist. thanks matt!

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