Results 1 to 9 of 9
  1. #1
    Join Date
    Aug 2007
    Location
    Egypt
    Posts
    77

    how can i offer support by phone using usb modem

    Hello
    i want to do customer support center
    i have usb modem and i have computer and i have Mobil Sim card( )
    but i did not have software to mange this
    i want to have greeting message and options if he want to speak to sales or support or leave message
    so please help me how can i do it
    leave the life

  2. #2
    You can use any VOIP service provider and set welcome messages there, from there you can get the phone call routed to your phone, this way you wont even need internet. You can provide support anytime.

  3. #3
    Join Date
    Aug 2007
    Location
    Egypt
    Posts
    77
    we have live chat ticket support
    but we want to offer phone support like any big company when you call
    system ask you to click 1 to do thing and click 2 to do thing and click 0 to speak to support we need to do it
    leave the life

  4. #4
    Join Date
    Mar 2009
    Posts
    3,816

  5. #5
    Join Date
    Aug 2007
    Location
    Egypt
    Posts
    77
    No, we need application can setup in our PC and through the application we can mange it
    record calls and more
    leave the life

  6. #6
    Join Date
    Aug 2010
    Location
    FL
    Posts
    184
    Have you looked into
    http://www.ringcentral.com/
    Erick T.

  7. #7
    Join Date
    Aug 2007
    Location
    Egypt
    Posts
    77
    Hello , it is good web site but
    we did not need phone number we have our phone number and we did not need fax
    we need only windows application we can setup in our computer and we can mange our calls from this program
    thanks all for your help , waiting more help
    leave the life

  8. #8
    Join Date
    Jan 2005
    Location
    In your server
    Posts
    2,945
    you will be needing a VoIP PBX then, have a look at http://www.snom.com/en/products/ip-pbx/snom-one-free/
    If you need help about anything to do with WHT, check out the Helpdesk

  9. #9
    Join Date
    Aug 2007
    Location
    Egypt
    Posts
    77
    Big thanks for your helping
    now i am downloading the software and i will test it
    the great thing it is free
    again thank you , no words can explain my feeling to your helping
    leave the life

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