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  #1  
Old 07-05-2011, 05:06 AM
Cobin Horton Cobin Horton is offline
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Hiring Staff


As a reseller, you will be needing a staff eventually to help you keep up with customer support! the most important thing about hosting. Tell me some of your experiences on how you hired your staff or let WHT know some good tips about payroll and such other things.



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  #2  
Old 07-05-2011, 11:25 PM
collinsj collinsj is offline
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The first staff member that I hired is a local employee. I went through the ordinary hiring process, with interviews, reviewed resumes and references, and eventually I held an orientation. I was able to sit down and personally train the new guy for his position as a customer support operator. I found the entire process to be fun and exciting, for both me and the employee. Having local staff works well too. It's easy to hold in-person conferences and supervision is a lot easier as well. My remote employees are still a valuable asset to the company, but the process is a bit different, as everything is done over the phone, email, Skype, etc.

When I hired my first support staff member, I had created an operations manual in .pdf outlining company policies, procedures, requirements, etiquette, etc. It helped out a lot, and has become something that I present at the time of orientation (when in person) or via email for remote employees. You can create your own version of these OP manuals in Word.

  #3  
Old 07-06-2011, 01:28 AM
welly welly is offline
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Quote:
Originally Posted by collinsj View Post
The first staff member that I hired is a local employee. I went through the ordinary hiring process, with interviews, reviewed resumes and references, and eventually I held an orientation. I was able to sit down and personally train the new guy for his position as a customer support operator. I found the entire process to be fun and exciting, for both me and the employee. Having local staff works well too. It's easy to hold in-person conferences and supervision is a lot easier as well. My remote employees are still a valuable asset to the company, but the process is a bit different, as everything is done over the phone, email, Skype, etc.

When I hired my first support staff member, I had created an operations manual in .pdf outlining company policies, procedures, requirements, etiquette, etc. It helped out a lot, and has become something that I present at the time of orientation (when in person) or via email for remote employees. You can create your own version of these OP manuals in Word.
Agreed. I think etiquette is a big one here. Especially on how to look after / handle clients who are potentially upset and frustrated. To always keep a level head, and respect the client and their level of knowledge. It may be a simple fix, and it may even be at the clients fault. But keep it cool, calm and resolve and move on.

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  #4  
Old 07-20-2011, 11:07 AM
ConnectResellerTeam ConnectResellerTeam is offline
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Hi,
If you are startup, I would suggest not recruiting anyone until you have good number of customers/accounts with you.
Suggest you to take services of hosting support companies like bobcares, assistanz, actsupport etc… to minimize your running cost and give you 24 X 7 presences and pay for use only..

  #5  
Old 07-20-2011, 06:08 PM
HostLeet HostLeet is offline
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Here's a good article... http://wdtalk.com/archives/1300

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  #6  
Old 07-20-2011, 11:20 PM
kytech kytech is offline
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Originally Posted by HostLeet View Post
Here's a good article... http://wdtalk.com/archives/1300
That is a great article. I'm going to have to print it out and save it for the future. It really makes you think about some of the things that are really critical to hiring a successful employee. Thanks for sharing it with us!

  #7  
Old 07-22-2011, 10:28 AM
HostLeet HostLeet is offline
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That is a great article. I'm going to have to print it out and save it for the future. It really makes you think about some of the things that are really critical to hiring a successful employee. Thanks for sharing it with us!
You're welcome!

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  #8  
Old 07-22-2011, 11:57 AM
inerail-chris inerail-chris is offline
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Quote:
Originally Posted by Cobin Horton View Post
...let WHT know some good tips about payroll...
Outsource it. For $15/mo + $2/check, it is a huge headache off your shoulders.

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  #9  
Old 07-22-2011, 03:27 PM
prashanth[HC] prashanth[HC] is offline
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Quote:
Originally Posted by HostLeet View Post
Here's a good article... http://wdtalk.com/archives/1300
Thanks for this. Truly useful one.

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  #10  
Old 07-22-2011, 03:48 PM
SenseiSteve SenseiSteve is offline
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Quote:
Originally Posted by HostLeet View Post
Here's a good article... http://wdtalk.com/archives/1300
What the consultant did in this article was assign color codes to candidates based on a written quiz and structured interview questions. Rarely did he miss his mark. If you got a blue code, you were good to go.

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  #11  
Old 04-05-2012, 09:18 AM
pmabraham pmabraham is offline
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Good day:

Write an employee handbook before you hire your first employee.

Have your employee handbook reviewed by trusted other parties.

Thank you.

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  #12  
Old 04-05-2012, 11:10 AM
Darktwist Darktwist is offline
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Quote:
Originally Posted by inerail-chris View Post
Outsource it. For $15/mo + $2/check, it is a huge headache off your shoulders.
Where and which website?

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  #13  
Old 04-05-2012, 03:46 PM
inerail-chris inerail-chris is offline
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Quote:
Originally Posted by Darktwist View Post
Where and which website?
Local company we met at a business expo here, I don't think they have a website, but if you shoot me your contact info, I'll pass it along.

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  #14  
Old 04-05-2012, 04:30 PM
elektrica elektrica is offline
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Here is my tip for payroll: http://www.wavepayroll.com/ use it You will not regret it.

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