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Why clients become terrorits while leaving?

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  #1  
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Why clients become terrorits while leaving?


Hi, Guys!

After spending couple of years with web hosting, I observed that clients become a bomb shells while leaving.

Even clients are very happy earlier but with very small problem them become terrorists for the company.

Do we've any solution to this problem? Because problems can occur any where.

Regards



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  #2  
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Join Date: Jan 2010
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I'm sure not every client. The behavior depends on the person first of all and it does not depend on the company.

  #3  
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Quote:
Originally Posted by maniondagger View Post
I'm sure not every client. The behavior depends on the person first of all and it does not depend on the company.
I do accept about behaviour, but Like if company is providing awesome services for months and very smart problem occurs like 2 hours downtime and client become angry and soo on... I've seen very live examples of it in WHT as well.

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  #4  
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Join Date: Sep 2004
Location: Chennai , India
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Quote:
Originally Posted by Webs-Net View Post
Hi, Guys!

After spending couple of years with web hosting, I observed that clients become a bomb shells while leaving.

Even clients are very happy earlier but with very small problem them become terrorists for the company.

Do we've any solution to this problem? Because problems can occur any where.

Regards
Why do some hosts treat their client as terorists by showing their TOS for invalid reasons... you have crossed the limit of usage, though not.. .CPU usage blah blah blah... unlimited blah blah blah

  #5  
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The difference here is low end vs premium clients. I get tired of working with clients over seas as they drain me well. So I will be focusing only on clients in the USA nowadays. Gave it one last try for a client over seas and it just does not work.

  #6  
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I see but most of the companies client base is outsite as well.

Quote:
Originally Posted by Zoom Active View Post
The difference here is low end vs premium clients. I get tired of working with clients over seas as they drain me well. So I will be focusing only on clients in the USA nowadays. Gave it one last try for a client over seas and it just does not work.

  #7  
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WHT Content Curator
 
Join Date: Nov 2007
Location: Dallas, TX
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It really depends on the client. Speaking as a past dedicated server client (before I went into the dedicated server field), my cancellation requests were usually just accompanied by 1-2 paragraphs of explanation. I wanted to clearly explain why I was leaving, but I saw no need to be vindictive about it.

-mike

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  #8  
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Join Date: Aug 2010
Location: Berkshire, UK.
Posts: 161
It is a two sided coin.

Typically the reason a client wants to leave is something the company has done to upset them. The more they feel poorly treated the more they are likely to create a situation.

The only way to resolve it is by looking at the trigger for them wanting to leave and then correcting that. Ok it may not keep that particular customer but it may aid in keeping others.

I am a firm beliver of treat others as you want to be treated. Things like feedback forms, general check ups asking if the service is as expected etc. To many companys today provide a service and spend alot of time being nice nice to get the client but as soon as they have paid "bang just another number in the system" and typically that is the last the client will see of the nice nice company.

Now im not saying that all companys are like that as they are not but the only way to improve and understand customers is to speak to them.

Another massive factor depends on your market, if your company is offering unlimited everything then sure enough once a customer actually starts to utalise alot expect a backlash once you in their eyes move the goal posts and tell them there is limits.

  #9  
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Join Date: Jun 2010
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Quote:
Originally Posted by Biju View Post
Why do some hosts treat their client as terorists by showing their TOS for invalid reasons... you have crossed the limit of usage, though not.. .CPU usage blah blah blah... unlimited blah blah blah
Ha, good point

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  #10  
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Web Hosting Evangelist
 
Join Date: Mar 2010
Location: Florida
Posts: 474
Quote:
Originally Posted by Zoom Active View Post
The difference here is low end vs premium clients. I get tired of working with clients over seas as they drain me well. So I will be focusing only on clients in the USA nowadays. Gave it one last try for a client over seas and it just does not work.
I agree I've worked with a few Spanish speaking clients and I informed them about Google Translate not being the best but I tried to work with them. I guess I insulted them by something Translate said. I did inform them that it was a mistake on Translate's part but they left some very bad things and locked up our node. So yea not going to try translating English to Spanish.

  #11  
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Junior Guru
 
Join Date: Apr 2010
Posts: 227
they did leave your hosting services. so expect a bomb.

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