Results 1 to 11 of 11
  1. #1
    Join Date
    Jun 2011
    Posts
    57

    Why clients become terrorits while leaving?

    Hi, Guys!

    After spending couple of years with web hosting, I observed that clients become a bomb shells while leaving.

    Even clients are very happy earlier but with very small problem them become terrorists for the company.

    Do we've any solution to this problem? Because problems can occur any where.

    Regards

  2. #2
    I'm sure not every client. The behavior depends on the person first of all and it does not depend on the company.

  3. #3
    Join Date
    Jun 2011
    Posts
    57
    Quote Originally Posted by maniondagger View Post
    I'm sure not every client. The behavior depends on the person first of all and it does not depend on the company.
    I do accept about behaviour, but Like if company is providing awesome services for months and very smart problem occurs like 2 hours downtime and client become angry and soo on... I've seen very live examples of it in WHT as well.

  4. #4
    Join Date
    Sep 2004
    Location
    Chennai , India
    Posts
    4,604
    Quote Originally Posted by Webs-Net View Post
    Hi, Guys!

    After spending couple of years with web hosting, I observed that clients become a bomb shells while leaving.

    Even clients are very happy earlier but with very small problem them become terrorists for the company.

    Do we've any solution to this problem? Because problems can occur any where.

    Regards
    Why do some hosts treat their client as terorists by showing their TOS for invalid reasons... you have crossed the limit of usage, though not.. .CPU usage blah blah blah... unlimited blah blah blah

  5. #5
    The difference here is low end vs premium clients. I get tired of working with clients over seas as they drain me well. So I will be focusing only on clients in the USA nowadays. Gave it one last try for a client over seas and it just does not work.

  6. #6
    Join Date
    Jun 2011
    Posts
    57
    I see but most of the companies client base is outsite as well.

    Quote Originally Posted by Zoom Active View Post
    The difference here is low end vs premium clients. I get tired of working with clients over seas as they drain me well. So I will be focusing only on clients in the USA nowadays. Gave it one last try for a client over seas and it just does not work.

  7. #7
    Join Date
    Nov 2007
    Location
    Dallas, TX
    Posts
    8,824
    It really depends on the client. Speaking as a past dedicated server client (before I went into the dedicated server field), my cancellation requests were usually just accompanied by 1-2 paragraphs of explanation. I wanted to clearly explain why I was leaving, but I saw no need to be vindictive about it.

    -mike
    Mike G. - Limestone Networks - Account Specialist
    Cloud, Dedicated & Enterprise Hosting - Premium Network - Passionate Support
    DDoS Protection Available - Resell Dedicated Servers @LimestoneInc - 877.586.0555

  8. #8
    Join Date
    Aug 2010
    Location
    Berkshire, UK.
    Posts
    161
    It is a two sided coin.

    Typically the reason a client wants to leave is something the company has done to upset them. The more they feel poorly treated the more they are likely to create a situation.

    The only way to resolve it is by looking at the trigger for them wanting to leave and then correcting that. Ok it may not keep that particular customer but it may aid in keeping others.

    I am a firm beliver of treat others as you want to be treated. Things like feedback forms, general check ups asking if the service is as expected etc. To many companys today provide a service and spend alot of time being nice nice to get the client but as soon as they have paid "bang just another number in the system" and typically that is the last the client will see of the nice nice company.

    Now im not saying that all companys are like that as they are not but the only way to improve and understand customers is to speak to them.

    Another massive factor depends on your market, if your company is offering unlimited everything then sure enough once a customer actually starts to utalise alot expect a backlash once you in their eyes move the goal posts and tell them there is limits.

  9. #9
    Join Date
    Jun 2010
    Location
    Modesto California
    Posts
    5,734
    Quote Originally Posted by Biju View Post
    Why do some hosts treat their client as terorists by showing their TOS for invalid reasons... you have crossed the limit of usage, though not.. .CPU usage blah blah blah... unlimited blah blah blah
    Ha, good point
    Visit GoFGG.com (FernGullyGraphics) for useful information about web hosting and development.

    FernGullyGraphics --- 426 14th St. Suite #115 --- Modesto, California --- 95354

  10. #10
    Join Date
    Mar 2010
    Location
    Florida
    Posts
    476
    Quote Originally Posted by Zoom Active View Post
    The difference here is low end vs premium clients. I get tired of working with clients over seas as they drain me well. So I will be focusing only on clients in the USA nowadays. Gave it one last try for a client over seas and it just does not work.
    I agree I've worked with a few Spanish speaking clients and I informed them about Google Translate not being the best but I tried to work with them. I guess I insulted them by something Translate said. I did inform them that it was a mistake on Translate's part but they left some very bad things and locked up our node. So yea not going to try translating English to Spanish.

  11. #11
    they did leave your hosting services. so expect a bomb.
    will harvest email list of your potential clients - can be your sales rep. hire me! skype: virtualtender

  12. Newsletters

    Subscribe Now & Get The WHT Quick Start Guide!

Similar Threads

  1. Leaving my Web Design Ways... How should I tell my clients?
    By crEA-tEch in forum Web Design and Content
    Replies: 3
    Last Post: 05-12-2009, 05:50 PM
  2. Web Hosting Clients Leaving...What should they be able to take with them?
    By cciflorida in forum Running a Web Hosting Business
    Replies: 52
    Last Post: 05-03-2009, 06:42 PM
  3. Leaving the hosting business - 20 High Quality Clients 4 Sale!
    By clients4sale05 in forum Other Web Hosting Related Offers
    Replies: 17
    Last Post: 10-20-2005, 10:54 PM
  4. Okay I'm Leaving ...
    By Hugh in forum WHT Announcements, Feedback and Questions
    Replies: 5
    Last Post: 06-29-2003, 03:38 PM
  5. i am leaving ...
    By MCHost-Marc in forum Web Hosting Lounge
    Replies: 6
    Last Post: 07-19-2001, 12:30 PM

Related Posts from theWHIR.com

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •