Web Hosting Talk : Advertising Forums : Software & Scripts Offers & Requests : Software & Scripts Requests : I Buy and Sell X-Cart Licenses, Add-Ons and Support Points

[DaKine]

Aloha WHT!

I am looking to buy X-Cart Gold Licenses, Add-Ons and Support Points. Sorry but I do not buy or sell X-Cart Pro Licenses.

Let me know what you have to sell. E-mail me with your sell list and your price: dave @ dakinehosting.com

If you are looking for X-Cart Hosting please e-mail sales @ dakinehosting.com

[XCart]

Hi DaKine,

Why not to contact us directly?

[xnpu]

Originally Posted by XCart

Hi DaKine,

Why not to contact us directly?

I'm betting he makes better margins in the second hand market.

[DaKine]

Originally Posted by XCart

Hi DaKine,

Why not to contact us directly?

Why not contact you directly? I have. Several times. And all I get from you is sorry but we are not going to support you as a reseller of our products. If you want to resell our products you are on your own.
I used to be an authorized reseller of X-Cart products. I used to sell quite a few licenses every month. It was a terrific side business for me. Then one day a competitor came along who was not an authorized reseller. I was buying bulk licenses and getting 20 or 25 support points with each license. He was buying each license separately. Eventually I ran him off because he was lying to your customers and he couldn't provide the service and support points that I could. Also, being an authorized reseller and having a webpage provided by X-Cart that customers could go to and verify my as authorized helped alot and gave me credibility.
Then one day you stopped the reseller program. You stopped offering a few support points with bulk license purchases and you re-priced all of your licenses to a disadvantage for me as a reseller. In other words you are now competing directly against me and not supporting my efforts as a reseller of your products. Literally putting me right out of business. And when I contacted you, all you could say is your sorry.
Also, when I was ready to expand my efforts and start selling X-Cart on large retail sites such as Amazon I found that they require that I provide a CD and sell a tangible product. I came to you and asked for help. I needed marketing things like an image to burn onto a CD to make it look professional and an image for a CD cover. You said sorry we don't do this. Again, you refused to support the efforts of me, your reseller to help me sell your products. I felt without these marketing tools I could not sell a professional looking product.
Then you started competing against me directly by hosting X-Cart. That was the final straw. When I contacted you all you could say is sorry.
So now you ask why don't I contact you directly? All I can say is "Sorry". You don't offer a reseller program anymore. If you ever see the ways of your mistake and want to help me as a reseller again someday I will gladly come back and resell X-Cart. But now I am staying in the secondary market and looking at selling your competitor's products as well.

[XCart]

OK, I see. Thank you for explaining the situation.

I think you may find this link useful: http://forum.x-cart.com/forumdisplay.php?f=43 (accessible to X-Cart license owners only)

[DaKine]

Yes, I have seen that thread already. Thanks.

Why don't you help me further by restarting the reseller programming and pricing the bulk license purchasing to provide a decent profit like you used to? And adding the 45 support points per license helps me sell licenses. Oh and the webpage where customers can input my website URL and have it confirm I am an authorized reseller adds validity. These things seem like such a small thing to do in order to help me sell your product. The more licenses I sell for you the more add-ons and services and additional licenses you can sell to your new customers!

In addition, if you would just provide me with one graphic to print on a CD and one graphic to print on a CD cover I will be be happy to burn my own CD's (as you suggested) so I can start selling them in other markets such as Amazon.

This is mutually beneficial to both of us and requires very little on your part. Why don't you reinstate the reseller program? You have never explained why you discontinued the reseller program. Now might be a good time to answer all of these questions for me.

[XCart]

DaKine, I fear I have nothing to tell you at this moment. I advise you to follow our news feed (http://feeds.feedburner.com/qtmsoft) as we may change terms and conditions for resellers in the future.

As for CD cover graphic - we do not sell X-Cart on CDs, it is a downloadable product. But if you create some graphic and send us for approval we will be glad to help you.

[DaKine]

Originally Posted by XCart

DaKine, I fear I have nothing to tell you at this moment. I advise you to follow our news feed (http://feeds.feedburner.com/qtmsoft) as we may change terms and conditions for resellers in the future.

As for CD cover graphic - we do not sell X-Cart on CDs, it is a downloadable product. But if you create some graphic and send us for approval we will be glad to help you.

XCart,

I guess you really just don't understand. If you want to sell more software licenses, YOU (MEANING YOUR COMPANY) MUST DO EVERYTHING YOU CAN TO HELP YOUR RESELLERS. Only you have access to source artwork. Only you have control over what the artwork looks like and how it represents your company. I already have permission from your company to do whatever I like WITHOUT my having to have you approve it first. I could make a cover with a monkey swinging on a rope throwing his poo around and if you ever found out about it you would have no recourse. Only YOU have access to source artwork and only YOU have professional graphic artists. I don't. And it would be to YOUR BENEFIT to create these two items EVEN IF YOU DON'T SELL CD's. You should want to do it to help ME SELL CD's. If I can sell CD's I increase my sales which increases yours. Let's face it, it is your responsibility to provide company standard advertising graphics and you refuse to put one graphic artist on this for what, maybe 2-3 hours? I spent 8 hours trying to use the crappy graphics on your website and could come up with nothing professional looking. And if you want to maintain artistic control only YOU should create these items for your resellers.

When I told you that I wanted to increase my sales by selling on Amazon and all I needed from you was two measly little graphics you told me to do it myself. Your answer should have been: we'll get you something in a week or two. But instead YOU stopped me from selling on amazon. Why do you think no one is selling your software on eBay and Amazon and other large sales site? It is because of YOU and your refusal to provide us resellers with the tools we need to help you increase YOUR sales.

I guess you just don't get the idea behind your helping your resellers to sell licenses.

[xnpu]

DaKine, I'm curious to know how much you were selling when you still had proper re-seller support. I'll understand if you do not wish to disclose this information, I'm just curious to know if X-Cart is really wasting a valuable asset or whether you're just too small to be worth their time.

[DaKine]

Originally Posted by xnpu

DaKine, I'm curious to know how much you were selling when you still had proper re-seller support. I'll understand if you do not wish to disclose this information, I'm just curious to know if X-Cart is really wasting a valuable asset or whether you're just too small to be worth their time.

I appreciate your comments. While I won't divulge the number of licenses I was selling at my peak. I will tell you for a side business (outside of my web hosting business) I put in only a couple hours a month of my time I feel that I was doing pretty good. Let me put it this way, I was getting to the point where it made sense to purchase licenses 50 at a time instead of 10 at a time. Maybe I was the only authorized reseller? I guess your comment about my being too small is accurate? I just wish they would say that this is the reason for not getting more involved. They just don't give any reason.

[XCart]

DaKine, unfortunately, our "in-house" designers are loaded with projects for several months ahead. This is why we can't create graphic for you. At the same time you can use any graphic from our web-site, just send us final images for approval before publishing/using. If you need source files - contact us at sales@qtmsoft.com with "Attn for Alex Mulin" as subject. I'll see what I can do for you.

With regards to pricing and other terms and conditions - we just made the process simpler and removed the need to sign papers. Anyone can start reselling X-Cart now without having to go through the paperwork which is needless in our Web2.0 times.

I am not sure who will buy a CD nowadays when everything can be downloaded for free (including X-Cart - http://www.x-cart.com/download.html).

[DaKine]

Originally Posted by XCart

DaKine, unfortunately, our "in-house" designers are loaded with projects for several months ahead. This is why we can't create graphic for you. At the same time you can use any graphic from our web-site, just send us final images for approval before publishing/using. If you need source files - contact us at sales@qtmsoft.com with "Attn for Alex Mulin" as subject. I'll see what I can do for you.

With regards to pricing and other terms and conditions - we just made the process simpler and removed the need to sign papers. Anyone can start reselling X-Cart now without having to go through the paperwork which is needless in our Web2.0 times.

I am not sure who will buy a CD nowadays when everything can be downloaded for free (including X-Cart - http://www.x-cart.com/download.html).

XCart,

You still don't get it! You either are ignoring what I am saying or you are just not grasping the concepts of what I am saying. I can't tell which. I'll try and explain this one more time and then I am just going to give up on you.

First, as far as graphics are concerned it is YOUR RESPONSIBILITY to provide the graphics, not mine. I have asked for these graphics two years ago. Where have you been all this time?

The problem with making the process easier for anyone to sell licenses is that you are allowing those who don't care about business ethics to sell your licenses. At least with the process you had before you could decide who is a serious business and who is not. The way it used to be is you supported us resellers and now you don't. Now you compete with us resellers. If you don't understand this is BAD FOR YOUR BUSINESS then please have someone who understands this respond here. Not to mention it is bad for my business.

And finally the CD issue. WHAT DON'T YOU UNDERSTAND ABOUT SELLING ON SITES LIKE AMAZON? Your X-Cart Licenses CANNOT BE SOLD ON AMAZON. DO YOU KNOW WHY? It is because Amazon REQUIRES A CD TO BE SOLD. Nothing that requires an electronic exchange only can be sold on Amazon. It is your not caring or understanding that is keeping your licenses from being sold on Amazon. I agree no one wants a CD anymore. But if you want to increase your sales opportunities you NEED TO PROVIDE THE OPPORTUNITY for us resellers to offer your customers to buy a CD on Amazon. If you do not understand this concept then may I suggest you turn this over to someone who does understand because you are really not representing your company very well in this public forum.

One last point. Because of the changes you made in the reseller requirements like "making it easier". I can no longer sell your products. Why do you ask? Because as an Authorized Reseller I represent your company and I have validity to your customers and they have no problems buying from me. But as just another person selling X-Cart on the Internet people will not trust someone who is not Authorized. Therefore when you took away the Authorized Reseller program you took away my sales. What do you not understand about this?

I used to support X-Cart but after your answers here I am not sure I can do this in good faith anymore. Who wants to buy X-Cart when they have PR people who give answers like you have here. Let me ask you, since you discontinued the reseller program and made it easier for anyone to sell X-Cart licenses and since you started offering your own hosting, how have license sales been? My guess is that your sales have dropped significantly.

I apologize if I seem insulting here but you just are not getting what I am saying here. If you understand and just disagree then explain why you disagree. But from your answers it appears you really don't understand a thing I am saying.

[DaKine]

Let me give you one example. I used to sell your licenses on eBay. Before I entered into selling your licenses there were two people selling your products. One person was selling a cracked version and the other was selling licenses without support points and was not an authorized reseller. I assume they were buying single licenses at a time. Based on the total count and how slowly the total counts went down and how few feedback messages were produced I saw that they were not selling very many. I have to say no one was turning in the guy selling the cracked software. So I did before I entered the market. I became an authorized reseller and entered the eBay market. The other seller disappeared. After a while another appeared and was selling licenses with support points. In other words he was selling the exact same thing I was. Only he was not an authorized reseller. I sold at least 5 licenses a week while based on how slowly his total count went down he sold one license every couple of weeks. He copied my eBay page almost word for word. For the most part it was difficult to tell us apart. I complained to eBay but it took them a couple of months before they forced him to change his sales page. The moral of all of this is as an authorized reseller I not only sold many more licenses than the non-authorized reseller but I increased my sales from starting at one every two weeks to 5+ every week. My best week was 8 in one week. With the special pricing us resellers got it made it worthwhile to do business. This is business you are losing XCart. You took all this away to make it easier to sell licenses. Right now there is no one selling X-Cart on eBay. Believe me, if you made it worth while to sell your licenses I would still be selling them. Until you change to a decent authorized reseller program like you used to have there won't be anyone selling your licenses like this.

[XCart]

DaKine, I was going to send you source files for the graphic to help with CDs on Amazon. I suggest you to post your feedback about our reseller policy at http://www.x-cart.com/complain.html - it goes to our top management.

[DaKine]

Originally Posted by XCart

DaKine, I was going to send you source files for the graphic to help with CDs on Amazon. I suggest you to post your feedback about our reseller policy at http://www.x-cart.com/complain.html - it goes to our top management.

XCart,

Please don't send the source files. As I stated before, until you reinstate a decent reseller program I cannot sell your products at all. I have not sold your products for 2 years now. I will not create graphics for you until you reinstate a good reseller program.

Thank you for the link. I will certainly take the time to write something. But of course I doubt it will do any good.