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  1. #1

    Lightbulb WHMCS Support Tickets - Potential Clients

    Does anyone know if the built in helpdesk for WHMCS is accessible to unregistered (potential clients)? What if someone wants to submit a ticket before purchasing? Am I limited to email with WHMCS support options?

  2. #2
    Join Date
    Jan 2010
    it should be if not it does not make sense. perhaps you could try another software.

  3. #3
    Join Date
    Jan 2010
    San Francisco
    Yes, it's accessible to potential clients. When they submit their question via the contact form with WHMCS, it creates a sales ticket (provided that you've created this department) in which a link to the ticket thread is emailed to the potential client. Same with emails piped to WHMCS.

  4. #4
    Thanks for the replies. I just wanted to ensure this was the case.

  5. #5
    Join Date
    Nov 2009
    Hey, Why not provide us a link to your WHMCS and we'll happily submitt test sales tickets for you

  6. #6

  7. #7
    Join Date
    Jun 2010
    Hello, you need to go to setup / setup departments / configure email piping, with this your potential clients or already clients can create tickets by just sending email.
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