06-16-2011, 07:59 AM
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Newbie
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Join Date: Jun 2011
Posts: 7
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[ VOLUMEDRIVE ] VPS SLOW SUPPORT!
Hello community !
i´ve ordered a VPS from volumedrive.com!
the VPS is cheap, and i got many good feedbacks about the accomplishment . But i asked them 2-3 days ago and they didnt respond. it was a very simple question. i asked where they send me the details for my VPS ( ID and pass ), to the paypal email or the 2nd email. NO RESPOND! I HAVE TO SAY ITS A VERY SLOW SUPPORT!
now i want to know, when is my setup finished, when can i acces my VPS? i really need it  ....
Can you please post there, VolumeDrive?
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06-16-2011, 08:09 AM
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Web Hosting Evangelist
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Join Date: Dec 2007
Posts: 470
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If you do a simple search here, VolumeDrive and slow response times, is not a new topic. There have been many people commenting about the support times.
I am not now, or never was, a customer of VD.
You should do your homework on any provider, to make sure they fit your specific hosting needs, before going into contract with them.
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06-16-2011, 08:11 AM
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Aspiring Evangelist
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Join Date: Jun 2010
Posts: 422
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Quote:
Originally Posted by portalgod
You should do your homework on any provider, to make sure they fit your specific hosting needs, before going into contract with them.
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Completely agree, read more threads about them, they reply to e-mails they sit fit.
__________________
How can you factor in VAT when comparing since you are subject to VAT on everything? Obviously purchases made outside the EU are not going to be collected with VAT, but are you not still responsible to pay it on your own? - Tim Flavin from "Hostigation.com" 
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06-16-2011, 08:17 AM
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Web Hosting Evangelist
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Join Date: Mar 2010
Location: Florida
Posts: 472
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I ordered a dedicated server Sunday and am waiting for a hard drive shipment to come in to be online. Just took around 2-3 days to find out why it was taking so long. Also think they are vampires (no joke) as they always reply in the hours of 11PM-3AM. They are suppose to be located in Scranton, PA. 
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06-16-2011, 08:33 AM
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Newbie
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Join Date: Jun 2011
Posts: 7
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thanks mates , how to contaxct them on this website?
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06-16-2011, 09:00 AM
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Web Hosting Evangelist
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Join Date: Mar 2010
Location: Florida
Posts: 472
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Quote:
Originally Posted by MySexyHumps
thanks mates , how to contaxct them on this website?
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send an email to info@volumedrive.com . They leave their inbox full because of the recent offer they had.
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06-16-2011, 09:44 AM
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Newbie
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Join Date: Jun 2011
Posts: 7
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as i said, they dont answer
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06-16-2011, 11:08 AM
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Web Hosting Evangelist
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Join Date: Dec 2007
Posts: 470
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WHT isn't a support site for provider issues. Use all of the provider specific resources available to you in contacting them.
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06-16-2011, 12:23 PM
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Web Hosting Guru
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Join Date: Apr 2005
Posts: 290
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Quote:
Originally Posted by portalgod
WHT isn't a support site for provider issues. Use all of the provider specific resources available to you in contacting them.
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While I most certainly agree with you, WHT has a way of bringing people "out of hiding", so to speak, and address customer concerns. This is, in part, why I appreciate this site so much.
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06-16-2011, 12:33 PM
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Aspiring Evangelist
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Join Date: Jun 2010
Posts: 422
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Quote:
Originally Posted by portalgod
WHT isn't a support site for provider issues. Use all of the provider specific resources available to you in contacting them.
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What would that be when there is only e-mail that is not getting answered?
__________________
How can you factor in VAT when comparing since you are subject to VAT on everything? Obviously purchases made outside the EU are not going to be collected with VAT, but are you not still responsible to pay it on your own? - Tim Flavin from "Hostigation.com"
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06-16-2011, 12:49 PM
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Web Hosting Evangelist
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Join Date: Dec 2007
Posts: 470
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I have no idea. As I said, I'm not a customer.
I do agree with jaypeesmith, though. Posting on WHT does have a habit of turning up shells where providers are hiding, so I understand why this thread exists. Fundamentally, however, you shouldn't post here for that reason.
Like I said though, people really should at a minimum do a simple google search before selecting a provider. Pop the words "volumedrive support" into google and see what comes up as the very first responses. We don't need multiple threads all identifying the same underlying support response issue.
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06-16-2011, 01:47 PM
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Junior Guru
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Join Date: Jan 2010
Location: Indiana, USA
Posts: 213
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06-16-2011, 08:25 PM
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Web Hosting Guru
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Join Date: Mar 2010
Location: Dallas
Posts: 300
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You can get support at info@volumedrive.com. They answer the tickets that I have sent pretty fast.
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06-16-2011, 10:24 PM
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Newbie
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Join Date: Jun 2011
Posts: 7
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how do i get the order ID?
i bought the VPS, so i got the payment transaction ID, but i also need the order ID? how can i get it
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06-16-2011, 11:05 PM
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Web Hosting Evangelist
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Join Date: Mar 2010
Location: Florida
Posts: 472
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Quote:
Originally Posted by MySexyHumps
how do i get the order ID?
i bought the VPS, so i got the payment transaction ID, but i also need the order ID? how can i get it
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It will be sent a few hours after the purchase.
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