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  1. #1
    Join Date
    Jan 2003
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    Cancelled/Expired Invoice VPS

    Was just wondering what the general practice is for cancelled or suspended VPS accounts.

    Do you guys keep the account for a certain period or do you purge right away? Just curious.

    Thanks!

  2. #2
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    Depends on the reason for the cancellation, if its due to abuse then usually right away after suspension and termination.

    If a service has naturally expired due to non payment then that would be different, the service attached to the account would remain suspended for around 1 week in case the client had a change of heart or required access to grab some data. after 1 week then the service would be terminated and the account would remain active for around a month.

    I imagine it differs from host to host, if you don't keep on top of your 'house keeping' then things can get messy.
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  3. #3
    Join Date
    Jan 2003
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    33
    Thanks! The next question is whether the host is able to access the files in the VPS? I was using a XEN based server.

  4. #4
    Join Date
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    Quote Originally Posted by just4sc View Post
    Was just wondering what the general practice is for cancelled or suspended VPS accounts.

    Do you guys keep the account for a certain period or do you purge right away? Just curious.

    Thanks!
    It all depends on the reason as to why the VPS was cancelled or suspended.

    It the VPS was suspended due to a violation of agreement or violation of our Acceptable Use Policy, we suspend the account and await response. If the customer doesn't respond within a certain time frame, we remove the VPS eliminating all files.

    If a VPS is suspended due to lack of payment, we evaluate have a standard procedure for when to remove the VPS, which is 30 days from the day the invoice was due. At that point, the VPS and all of the files are removed entirely.

    If the VPS was cancelled, depending on the cancellation term selected by the customer, the VPS is removed within 12-24 hours or at the end of the billing term, which at that point, it is completely removed.

    Depending on the density of the nodes, hosts prefer to remove things at different times.

    Regards,
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  5. #5
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    Cool

    Quote Originally Posted by just4sc View Post
    Thanks! The next question is whether the host is able to access the files in the VPS? I was using a XEN based server.
    It is technically possible yes, even easier with OpenVZ although unless there is VERY good and legal reason it is highly unlikely.

    From my perspective, unless I get a serious report of e.g. child porn or the like (never happened just an example) I would simply not be interested or inclined, its just disk space to me, and even in the example I just used I would not be accessing the data myself it would be handed to the authorities.

    The risk associated with doing this as a host from a legal and reputation point of view is just not worth the hassle.

    I could be wrong here but your WHT username looks familiar to me, if you are one of our previous customers and are concerned drop me a PM I am happy to provide evidence of deletion.
    -> INCEPTION HOSTING LIMITED Since 2010!
    -> I am most active on the lowendspirit hosting forum Come join us!
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  6. #6
    Join Date
    Jan 2003
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    33
    Quote Originally Posted by backtogeek View Post
    It is technically possible yes, even easier with OpenVZ although unless there is VERY good and legal reason it is highly unlikely.

    From my perspective, unless I get a serious report of e.g. child porn or the like (never happened just an example) I would simply not be interested or inclined, its just disk space to me, and even in the example I just used I would not be accessing the data myself it would be handed to the authorities.

    The risk associated with doing this as a host from a legal and reputation point of view is just not worth the hassle.

    I could be wrong here but your WHT username looks familiar to me, if you are one of our previous customers and are concerned drop me a PM I am happy to provide evidence of deletion.
    LOL..yes, I had a trial run with your company (great service btw). I have a few other VPS with other providers and I just want to know how the "industry" handles things. I'm in the process of testing different providers and I sometimes forget to purge my files. So I was just wondering.

    As for my files on your servers I don't need any evidence from you guys. The month I had with your company demonstrated nothing but professionalism. As I said in my reply email the "timing" is just not right for me to continue to host with you. If things were different I would definitely go with your company. Thanks again!

  7. #7
    Join Date
    Jan 2008
    Location
    Michigan
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    It depends. If you are terminated for abuse, it's purged immediately.

    If you are suspended for non-payment, there is a grace period clearly posted in the AUP on how this works. You are given so many days from the due date to make a payment. You are then suspended, and allowed so many days to pay it before resources are reclaimed.
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  8. #8
    Quote Originally Posted by just4sc View Post
    Thanks! The next question is whether the host is able to access the files in the VPS? I was using a XEN based server.
    Almost always Xen VPS is stored as LVM volume, those can be mounted easily just as any mountpoint. Dealing with RAW or HVM image would be a little bit more difficult, if you know what you doing it's easy.

    Most host (TOS/AUP) would state unless instructed by legit law enforcement entity, they won't access your data. It's just that leap of faith you gotta have when you sign up w/ a host.

  9. #9
    Join Date
    Sep 2010
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    57
    Quote Originally Posted by govpsgo View Post
    Almost always Xen VPS is stored as LVM volume, those can be mounted easily just as any mountpoint.
    Umm.. Can the provider mount it without turning off the vps first?

  10. #10
    Join Date
    Jun 2011
    Posts
    12
    if you are late, you got 5 days to pay, after the 6th day you get a big fat RED warning letter, 7th day you lose all files, if you have our premium support ( aka hosted one on one , then whoever is assigned to you will -attempt- to use common sense and backup everything they feel would be important to you on one of our backup servers. just in case you decide you want to come back, or some weird fluke and you had -no- way to pay... but the backups we hold are only for a month, after that it's all gone.

  11. #11
    Join Date
    Oct 2006
    Location
    US/EU/UK
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    4,886
    There is no reason, apart from any Policy followed by hosting providers to keep expired VPS or any other kind of instances, including a dedicated server. Once you have a confirmation that a customer does not want to use any service, you do not need to loose capacity and to keep one's files.
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  12. #12
    Join Date
    Jan 2003
    Posts
    33
    Thanks everyone for your replies!

  13. #13
    Quote Originally Posted by procrastinator View Post
    Umm.. Can the provider mount it without turning off the vps first?
    Of course! Indirectly point-at-time while the VPS is running.

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