Results 1 to 4 of 4
  1. #1

    stormondemand customer service terrible

    The other night around 4:00 GMT+1 I purchased from Liquidweb via stormondemand.

    Someone rung me around 4-5 hours after and woke myself up. as I was half awake. they asked me a few questions but my mind was quite blank as I was still sort off asleep. the guy acted very rude to myself. and asked for State ID, as I don't live in the US I don't know what state ID is, also another note. I currently don't have much ID. I did have a passport. but it got ruined.

    The only ID, I can get hold off is maybe a letter off my address. but that's hard to upload to a customer due to a few reasons. but I don't see why they require ID as it does not state anywhere they would ask for that.

    I just don't see why they hang up chat sessions after not being in them long. and become rude to customers on the phone.
    Last edited by dnlrdgrs4; 06-14-2011 at 11:38 AM.

  2. #2
    Join Date
    May 2007
    Hello, you should provide additional information which will clarify your position, such as what method you this company with.

    Bear in mind that accepting credit cards over the internet is a risky venture, and depending on what country you are from, the risk can be increased due to no fault of your own. Countries known for high rates of credit card fraud, such as Brazil, Mexico, and Egypt, are often highly scrutinized.

    You should have some sort of official identification card (issued by some government agency), this is part of existing as a human on this planet, particularly if you live "on the grid".

    If you do not have any type of identification, it is unlikely that you would be able to open a bank account in the first place (this is normally a pre-requisite for credit cards to be issued).
    How to spot a hosting reseller:
    a. ping "web-hosting-company".com. Search that IP at

    b. the company displayed by has full network and likely server control and is the real provider
    A 99.999% SLA means nothing when 90% of the service continuince is beyond the control of the reseller.
    RapidVPS - Intelligent and Reliable VPS Hosting since 2004

  3. #3
    Join Date
    Jun 2005
    European Union
    There are plenty of inherent risks when dealing with online trade, and frauds are unfortunately a prominent risk for any hosting provider, and by continuation, their overall clientele. Nobody wants to be on the same node as a botnet, hacker, spammer, ie. criminal. I see nothing out of the norm for this procedure. Liquidweb gets a thumbs-up on our books for being firm and diligent in regards to their anti-fraud screening process.
    EuroVPS - Europe's Fully Managed Hosting
    Established 2004 - The European Hosting Authority

  4. #4
    They sorted it for me.
    Case closed.

Similar Threads

  1. GoDaddy Deluxe Plan... Amazing or Terriable?
    By Dpunkz in forum Web Hosting
    Replies: 15
    Last Post: 07-10-2010, 08:50 AM
  2. Replies: 13
    Last Post: 08-21-2006, 10:35 AM
    By RobTheGolfer in forum Other Web Hosting Related Offers
    Replies: 3
    Last Post: 05-05-2005, 03:47 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts