First of all i already moved from 5ite ...
but you will notice that this is a positive review
Because i moved from there because they didn't meet my own requirements
here is the story :
Mainly 5ite is hosted in Hetzner.de and maybe this is the main reason they are very stable
"lately they also started to provide there service from additional location in USA but i never tried this one "
They had two times downtime since they started ( and i had with them only one downtime on my VPS server )
here is a status it only shows 1 downtime this week ( and they started being monitored there 1 month ago ) http://sysojo.com/stats/www.5ite.com
There VPS is stable and there is no way that they over cell because i had urgently to use my burst ram for two days and didn't have any problem ...
Support tickets usually get answered in 4 hours ....
and i used to download with a speed 5-6 Megabytes per second
Why i moved : I used a plan there that had very high RAM but low bandwidth 300 GB
then they removed those plans and designed new plans with low ram and high bandwidth 3 TB .
I requested a modify in my VPS and of course they didn't accept unless they downgrade my RAM , by time i felt that my VPS simply doesn't fit me
Finally i moved because i needed more bandwidth and more RAM with better price ..
There overall rating for me is excellent
and the reason i left them is personal
I have 2 VPSes leased from 5ite.com. I'm their client since 05/2011.
And I had just few short downtimes, nothing noticeable. Also burst ram was always available. Both VPSes are in Germany. Support is pretty quick for me, sometimes few hours sometimes few minutes.