Dear Mangosalsa, ishan, CrazyPenguin:
Thanks for your comments and questions - we value your feedback and care about the experience you have with us. Please allow us to give you some additional information and address the concerns you have raised in this thread.
@Mangosalsa: BigRock and (the erst-while) Answerable are two businesses within the Directi group which is HQed in Mumbai, India. Directi is one of the world's leading providers of domain name solutions and it's businesses power 6+ million domains globally across 150+ countries. Answerable was acquired by BigRock earlier this year in March. The BigRock PR page has a comprehensive list of articles about who we are, what we do, our focus, and the fact that we are based in India (http://www.bigrock.in/press.php?location=IN
). We are proud to be an Indian business with a global focus and hope to win your business regardless of our location.
We apologize if this aspect was not clear during your conversations with our sales/support teams. We do understand your concern about this specially when coupled with a payment/security you issue you highlight in your post.
Re: the issue you raised about the switch from https to http, there are a couple of things at play here. Your login information and your payment information is accepted over an https link as you point out. Once you have completed purchase/payment and your secure information has been sent we redirect you to a non-encrypted page wherein you can manage your purchases. While we do not see this is a security issue prima facie, based on your feedback we are evaluating encrypting this portion of our website as well. There are obviously performance trade offs that we have to consider as we make that call to move to https. As an aside I'd like to point out this pop-up is only visible in Firefox and not IE or Mozilla. We would like to assure you that your information is secure and that we do appreciate your feedback and are evaluating this as we speak.
@ishan: We are sorry to hear that your experience with us has not been positive. Can you please help us understand the nature of your issue and by sending us an email with your account/ID to firstname.lastname@example.org
. Even though it appears that you are no longer using our services we would like to understand what went wrong and how we can win your business again.
@CrazyPenguin: Thank for being a customer. We would like to assure you of our continued commitment to providing top-notch support to you and all of our clients. Even though we do not succeed in doing this 100% of the time for a variety of reasons within and outside our control, we do hear from many many customers about the good work we are doing on daily basis from the thousands of customers we serve each month. If there are any specific concerns you have about our products or services please write to us at email@example.com
and we'd be happy to engage with you around those.