View Poll Results: How long are you willing to wait for a downtime?
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1 Hour
29 51.79% -
3 Hours
11 19.64% -
6 Hours
8 14.29% -
12 Hours
3 5.36% -
24 Hours or More...
5 8.93%
Results 1 to 25 of 53
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06-12-2011, 08:48 PM #1Always Ask...Don't Pretend!
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How long are you willing to wait for a downtime?
How long are you willing to wait for a downtime with your current/favorite hosting provider?
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06-12-2011, 08:50 PM #2Hello World
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06-12-2011, 09:00 PM #3Disabled
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To be honest, everybody don't like any downtime. The safe answer is as soon as possible.
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06-12-2011, 09:04 PM #4Junior Guru
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If a hosting provider is facing a serious issue,then I'm afraid it could be more then 24 hours.Again,some clients don't understand how it's like to be a hosting provider.
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06-12-2011, 09:08 PM #5Always Ask...Don't Pretend!
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06-12-2011, 09:11 PM #6Junior Guru
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If every provider would take the job seriously,client wouldn't ask that.In fact they would have much more confidence in the provider.
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06-12-2011, 09:34 PM #7Web Hosting Master
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06-12-2011, 10:59 PM #8Web Hosting Master
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It depends on the reason, the communication, and how often.
Hosting is like a box of chocolates, you never know what you're gonna get.
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06-13-2011, 12:09 AM #9Web Hosting Master
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I would be comfortable with about 6 hours of downtime a month.
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06-13-2011, 12:39 AM #10Web Hosting Master
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as long as i can keep in touch with the support, im relieved
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06-13-2011, 05:41 AM #11Disabled
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So, quality customer support is the most concerned from all answers above.
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06-13-2011, 09:27 AM #12Always Ask...Don't Pretend!
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06-13-2011, 02:13 PM #13Web Host Reviewer
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It depends on what it is.
For some things, I'll get pissy after 15 minutes.
For others, I can understand 15 hours.|| Need a good host?
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06-13-2011, 02:49 PM #14Junior Guru
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As long as they are communicating and there is a real reason why it is down, then I would wait. At another host same issue can happen. But the host has to be communicating about the issue with the customer this is a priority in these situations.
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06-13-2011, 04:16 PM #15WHT Addict
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Depends on the communication from the provider :-)
Chose 24 hours+
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06-13-2011, 05:11 PM #16Junior Guru
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I think the sooner you quit spamming these topics, as your only doing it to downgrade all the host's on this site. There is no place for it here, and I hope you will quit.
btw: rewording your topic just to start the SAME topic over and over again, doesn't help your case. Whatever the reason for it is, as your clearly pissed off about some host, but refuse to mention who/why...The nice thing about facebook, is you can post comments from someone, and no one will know if that person actually said it. - George Washington
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06-13-2011, 05:27 PM #17Hello World
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06-13-2011, 05:42 PM #18Web Hosting Master
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06-13-2011, 05:47 PM #19Web Hosting Master
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06-13-2011, 09:22 PM #20Always Ask...Don't Pretend!
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06-13-2011, 09:24 PM #21Always Ask...Don't Pretend!
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06-13-2011, 09:32 PM #22Web Hosting Master
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Pardon for rather "dragging" another thread here since the other one's closed. I just figured that and this one are "related".
http://www.webhostingtalk.com/showpo...5&postcount=27
Yujin, you can give any estimate you "feel" applies to the situation. Heck, anyone can give any number based on whatever metric or factor they consider.
And it's also fine to think one reason hosts don't want to give estimates is because they don't want people to cancel. Who wouldn't?
The thing is, there are other plausible reasons why hosts don't want to do that, especially if they truly, madly, deeply just don't know. In my limited, ex-registrar-host experience, we've gotten customers who accused us of "lying" when we give estimates that didn't pan out inspite of trying to keep them updated.
(Oh sure, we're arguably incompetent for not even giving an estimate, or we can't meet that. We're sorry you feel that way and hate to see you go, but we won't blame you and we understand blah blah blah.)
Going back to your actual topic here, are we talking about planned or unplanned downtime here, or both? Personally it depends on the host and my plans.
If the host said they're doing planned maintenance that shouldn't last more than 3 hours, then I guess I'm fine with that. If they said it might last 7 hours while one site has a top-selling report, then I'd plan ahead and maybe temporarily move my site elsewhere before that happens.
Likewise, if the host has, say, a DDoS attack and won't conservatively say when it'll be fixed, then I won't wait for downtime and move my site/s to another place. I don't begrudge the host, but I can't afford any downtime either.
But again, that depends.
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06-13-2011, 10:17 PM #23Always Ask...Don't Pretend!
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Alright Dave, let's go off-topic for a while.
You already have 3 thousand plus post on this board and I hope that you notice every single alibis and nonsense reasoning on this board (maybe including mine). As we know that there's always an ALTERNATIVE SOLUTION that we can offer to the client BUT most (not all) host opt not to offer them...then this is the biggest question mark.
Have you seen DDOS attack that lasted for a week? If you did, then bravo as I never seen one in my entire experience.
Hacked website, how long before the you fix this issue?
The famous FSCK, which I always argue as it seems that most of the sysadm's brain stop functioning and stop finding alternative solution when this occur. While some sysadm are providing solutions.
If you have 1000 website on a single server and FSCK hit you. Will you immediately send a notice to the client or you will choose to wait a support ticket?
If you choose the latter, then what will tell your customer?
Sorry Mr. but "we cannot provide you an estimated time of completion" then period.
Or
Sorry Mr. we cannot provide you an estimated time of completion...HOWEVER, we have your recent backup on this date. We can migrate your site on another server but these are the possible consequences or scenario blah...blah...blah!
Have I seen this gesture and concern on this board? NEVER! As most of the providers opt to tell their customer to WAIT. As if they are numb and used to this complaints. Imagine you have no estimated time and you have no assurance that they can fix the issue. So, why will you allow this person to suffer if you cannot promise anything in times like this?
You said that you can't afford downtime, do you think this applies to everyone?
You also said...
The thing is, there are other plausible reasons why hosts don't want to do that, especially if they truly, madly, deeply just don't know.
My friend its 2011 already and we have many technology to rectify things fast. We have intelligent people to hire. The only question is...are you willing to utilize these options or you simply do not want to spend or you simply do not care at all.Last edited by Yujin; 06-13-2011 at 10:24 PM.
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06-13-2011, 10:19 PM #24Hello World
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Yujin, I think its time you gave it a rest, The threads your creating are just getting locked or going vastly off-topic...
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06-13-2011, 10:32 PM #25Disabled
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Not very long. If my site isn't important to me and my visitors, I don't care.
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