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  1. #1

    Domain Keys on cpanel

    Hello , in this topic i am trying to find a solution for a site of my customer emails to be delivered to inbox instead of junk

    First i begun with domains key with command

    /usr/local/cpanel/bin/domain_keys_installer username

    I Get

    Domain keys are not installed on this machine. at /usr/local/cpanel/bin/domain_keys_installer line 24.

    1- i am running cpanel 11.30 Build 27
    2- I Have converted to maildir

    Any suggestions ?

  2. #2
    Join Date
    Nov 2002
    Portland, Oregon
    First, log in to your client's cPanel account with their username and your root password (if you've enabled this option in WHM). Then access 'email authentication' from the "Mail" category. See if DomainKeys and SPF have been enabled for their account. If not, you can try to enable them from there.

    A lot of free email providers (namely Yahoo) check for DKIM signatures (DomainKeys Identified Message, a different auth method than DomainKeys) before the email is delivered. Even with SPF and DomainKeys enabled, the messages can still, sometimes, wind up in the "SPAM" folder.

    The problem here, is that DKIM signature support has not been built into cPanel, yet.

    I did, however, manage to get DKIM working on my cPanel servers ( and, once I confirmed it was working, all emails that were originally being as junk, started going to the "INBOX" -- but, if you were to do that, you'd lose your DomainKey signature, so all you're really doing is substituting one method of email authentication for another.

    If you send an email to [email protected] from an email address on your server, you will receive an authentication report indicating which authentication methods are properly configured. Here's an example:

    Summary of Results
    SPF check: pass
    DomainKeys check: pass
    DKIM check: neutral
    Sender-ID check: pass

    If there's a misconfiguration in your SPF or DomainKeys record, it will be noted in this report and might help you isolate and resolve the problem.

    As far as the error you're receiving -- are you using a CURRENT or RELEASE cPanel build?

    You can also run /scripts/convert2maildir once more to make certain that the conversion took effect without any errors.

    Good luck!
    Last edited by Technolojesus; 06-09-2011 at 11:56 PM.
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  3. #3
    Thanks for reply , i would really appreciate any help from you , i just need to authenticate emails sent from a customer's website

    1- I tried on CURRENT and RELEASE and EDGE all gives me the same error " Domains keys are not installed on this machine "

    2- I really would be grateful if you sent me a detailed tutorial for how you managed to install DKIM on cpanel as i really tried and failed

    3- Please refer me to the best way to keep out from junk

    Thanks in advance

  4. #4
    Join Date
    Feb 2004

    try running /scripts/upcp --force

    if that doesnt work, then contact Cpanel Support or your hosting provider for assistance.


  5. #5
    Thanks abtme for the reply but this is a dedicated server and i got cpanel license from disruptor so i think there is none to contact , i am trying what you said right now

  6. #6
    Join Date
    Feb 2004
    You can still contact Cpanel directly... they will support you no matter where you got the cpanel licence. (well they have for me)

  7. #7
    i still get Domain keys are not installed on this machine. at /usr/local/cpanel/bin/domain_keys_installer line 24.

    This is really bad

    Can i ask you another question ?

    will it help if i made a separate VPS for as mail server away from cpanel ?

  8. #8
    Join Date
    Feb 2004
    Can you cut and paste the actual command your using ?

    the username is the Cpanel username and not the domain name.

    And cpanel doesnt intergate well with a seperate email server, but if your happy to set them up by hand then thats one way forward.

  9. #9
    /usr/local/cpanel/bin/domain_keys_installer arshy
    Domain keys are not installed on this machine. at /usr/local/cpanel/bin/domain_keys_installer line 24.

    arshy is the username

  10. #10
    /usr/local/cpanel/bin/domain_keys_installer mogtm
    Domain keys are not installed on this machine. at /usr/local/cpanel/bin/domain_keys_installer line 24.

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