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  1. #1
    Join Date
    Jul 2002
    Posts
    3,352

    How many of you support or use Outlook?

    Hi, how many of you use MS Outlook as mail client or do you provide Outlook support to your customers?

    What do you use Outlook for? Do you use it as Ticket support system?

  2. #2
    Join Date
    Feb 2010
    Location
    Jakarta
    Posts
    1,098
    I use web based mail clients for daily usage. I do give Outlook support to my customers (few of them use it).
    For ticket support system, I use WHMCS daily.
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  3. #3
    MS Outlook is also good but I use WHMCS, it has wide range of wonderful add-ons to add extra features. It is very good for client management, billing & support system for online businesses.

  4. #4
    I am hooked on OutLook; I use it at work and at home.

  5. #5
    Join Date
    Jun 2011
    Location
    Phoenix, AZ
    Posts
    23
    I used to use Outlook but as of about 2 years ago I have fully migrated to Gmail, I still offer Outlook to my clients. As for ticketing system we use a combo of gmail and whmcs.

  6. #6
    Join Date
    Apr 2008
    Location
    Europe
    Posts
    508
    Well, for customer support, we use Kayako.
    But for personal use, I use Gmail + Mac OS X Mail client.
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  7. #7
    Outlook rules all. really.
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  8. #8
    Join Date
    Aug 2007
    Location
    Belgium
    Posts
    4,183
    We are also using outlook for our mail traffic
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  9. #9
    I no longer use outlook..

    I've been stuck with my Gmail account and I can't change from it for personals at home, but at work we still have some thing's setup via outlook, with most of it being transitioned over to web-based services/solutions.

    We actually, even use Gmail for one our mail servers even at our offices but for a little'r project.

  10. #10
    Join Date
    Oct 2010
    Location
    Europe
    Posts
    209
    Personal use = Gmail!
    For support tickets etc, I just stick to WHMCS

  11. #11
    I use Outlook just because I have so many different emails to keep an eye on - having them all in one place just makes it easier.

    However, I do have my personal accounts on Gmail.

    For support tickets - WHMCS is used most often.

  12. #12
    Join Date
    Jul 2002
    Posts
    3,352
    Sorry for not checking in on my own thread. I was busy working on a Outlook 2010 add-ins for a client. The reason that I'm posting this thread is I would like to make a Outlook 2010 add-ins that target web hosting companies that use Outlook.

    What features do you think is missing in Outlook 2010 that might help you in webhosting?

  13. #13
    Join Date
    Mar 2009
    Location
    Here Today - Gone to Maui
    Posts
    6,262
    We have migrated all desktops here to Outlook 2010
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  14. #14
    Join Date
    Dec 2010
    Posts
    224
    Quote Originally Posted by daviolinist12 View Post
    I use Outlook just because I have so many different emails to keep an eye on - having them all in one place just makes it easier.
    Same here, but thats probably the only reason.

    Quote Originally Posted by Steve-Hostirian View Post
    We have migrated all desktops here to Outlook 2010
    How did you find the migration process? I found Outlook 2010 quite a pain when moving from either 03 or 07. In the past it has been as simple as copying the PST file but I have had nothing but problems with 2010. If its not just me an assistant add-in would be useful, although that's not really just for web hosts.

  15. #15
    Have not used outlook in probably 7 years. Just use corporate mail now.

  16. #16
    Hello,

    We offer support for Outlook. We offer Outlook.com integration for each hosted site. This allows us to offload the email support, provides unlimited storage along with Skydrive, etc....

    Regards,
    TJ Havens

  17. #17
    Join Date
    Apr 2012
    Location
    Ontario Canada
    Posts
    498
    I use Thunderbird myself personally for my day-to-day email. We do provide outlook support via the default cPanel setup, but nothing special. As far as ticket system goes, we mainly stick with our all-in-one solution WHMCS.
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  18. #18
    Join Date
    Sep 2013
    Location
    London, Ontario
    Posts
    13
    I have all of my email, personal or otherwise, come into Thunderbird but reply to tickets in WHMCS. I don't remember the last time I've used Outlook. Maybe 4 years?

    I don't remember my experience that well from when i used it last though.

  19. #19
    Join Date
    Sep 2012
    Location
    Michigan
    Posts
    67
    Ticket support system - WHMCS

    Email client I use OS Xs native Mail app, works perfectly

  20. #20
    Join Date
    Jan 2010
    Location
    USA
    Posts
    2,148
    This thread was originally from June of 2011. Did xotj123 resurrect this thread just to plug his/her own Outlook.com integration services?
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