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  1. #1

    Problems with Grid Hosting on GoDaddy

    Am facing a strange problem with my Windows hosting account with GoDaddy. I have an account which they call 4GH. They say its Grid Hosting and therefore scales better than regular shared hosting.

    The problem I'm facing is strange. The websties hosted on this account are sometimes not accessible from certain cities. Sometimes I have even found, in the same city, on the same ISP, the websites do not work on one PC and work on the other.

    The websites are not down, they are working but am not able to comprehend how they are not accessible on certain computers. Also when you open these websites after a gap of an hour or so, it takes about 10-15 seconds for the page to show up. After that they work really fast.

    This doesn't seem to be an issue with load on the server, but something to do with networking. I'm not a network expert. Can someone out there guess what could be wrong. Customer service with GoDaddy is pathetic. You only get canned responses to any question you ask.

    Here's a trace log when the websites were not accessible from my pc.

    Tracing route to <mywebsite>.com [182.50.135.1]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 25 ms 24 ms 25 ms ABTS-KK-Static-001.228.178.122.airtelbroadband.in [122.178.228.1]
    3 24 ms 24 ms 24 ms ABTS-KK-Static-221.32.166.122.airtelbroadband.in [122.166.32.221]
    4 23 ms 24 ms 24 ms ABTS-KK-Static-230.32.166.122.airtelbroadband.in [122.166.32.230]
    5 30 ms 37 ms 30 ms 122.175.255.29
    6 63 ms 62 ms 64 ms 125.62.187.118
    7 62 ms 62 ms 62 ms if-11-0-0.core1.SVQ-Singapore.as6453.net [120.29.214.5]
    8 62 ms 70 ms 71 ms Vlan1107.icore1.SVQ-Singapore.as6453.net [120.29.214.2]
    9 64 ms 64 ms 63 ms Vlan1716.icore1.SVQ-Singapore.as6453.net [120.29.215.18]
    10 74 ms 65 ms 65 ms ip-182-50-156-202.ip.secureserver.net [182.50.156.202]
    11 * * * Request timed out.
    12 65 ms 64 ms 64 ms ip-182-50-156-209.ip.secureserver.net [182.50.156.209]
    13 64 ms 64 ms 64 ms ip-182-50-156-165.ip.secureserver.net [182.50.156.165]
    14 64 ms 64 ms 64 ms ip-182-50-156-193.ip.secureserver.net [182.50.156.193]
    15 76 ms 75 ms 76 ms ip-182-50-156-89.ip.secureserver.net [182.50.156.89]
    16 * * * Request timed out.
    17 65 ms 66 ms 66 ms sg2nwhg900.shr.prod.sin2.secureserver.net [182.50.135.1]
    Many Thanks.

  2. #2
    Join Date
    Mar 2003
    Location
    WebHostingTalk
    Posts
    16,965
    You should contact godaddy on this and provide the trace route. It can be an issue also with your dns setup.
    Specially 4 You
    .
    JoneSolutions.Com ( Jones.Solutions ) is on the net 24/7 providing stable and reliable web hosting solutions and services since 2001

  3. #3
    Join Date
    Jun 2010
    Location
    Modesto California
    Posts
    6,461
    Unfortunately the only people that are really going to be able to pinpoint this issue for you is your web-host. If your unhappy with their customer support, then I would highly recommend moving to a new host. Either way, I hope everything get sorted out for you soon!
    Need Web Hosting? Click Here to Learn Why You Should Switch To FernGullyGraphics
    FernGullyGraphics --- 426 14th St. Suite #115 --- Modesto, California --- 95354

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  4. #4
    Join Date
    Nov 2009
    Location
    Vista, CA
    Posts
    1,060
    arunitc I assume that this is a kind of technical issue and that is really hard to solve that without any additional information given.
    I recommend you do not waste your time here and contact your web hosting provider about that. Good luck.
    WebIntellects - Fully Managed Dedicated and Virtual Private Servers since1999.
    WebhostGIANT - LOW Cost Hosting

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