Am facing a strange problem with my Windows hosting account with GoDaddy. I have an account which they call 4GH. They say its Grid Hosting and therefore scales better than regular shared hosting.
The problem I'm facing is strange. The websties hosted on this account are sometimes not accessible from certain cities. Sometimes I have even found, in the same city, on the same ISP, the websites do not work on one PC and work on the other.
The websites are not down, they are working but am not able to comprehend how they are not accessible on certain computers. Also when you open these websites after a gap of an hour or so, it takes about 10-15 seconds for the page to show up. After that they work really fast.
This doesn't seem to be an issue with load on the server, but something to do with networking. I'm not a network expert. Can someone out there guess what could be wrong. Customer service with GoDaddy is pathetic. You only get canned responses to any question you ask.
Here's a trace log when the websites were not accessible from my pc.
Tracing route to <mywebsite>.com [22.214.171.124]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 25 ms 24 ms 25 ms ABTS-KK-Static-001.228.178.122.airtelbroadband.in [126.96.36.199]
3 24 ms 24 ms 24 ms ABTS-KK-Static-188.8.131.52.airtelbroadband.in [184.108.40.206]
4 23 ms 24 ms 24 ms ABTS-KK-Static-220.127.116.11.airtelbroadband.in [18.104.22.168]
5 30 ms 37 ms 30 ms 22.214.171.124
6 63 ms 62 ms 64 ms 126.96.36.199
7 62 ms 62 ms 62 ms if-11-0-0.core1.SVQ-Singapore.as6453.net [188.8.131.52]
8 62 ms 70 ms 71 ms Vlan1107.icore1.SVQ-Singapore.as6453.net [184.108.40.206]
9 64 ms 64 ms 63 ms Vlan1716.icore1.SVQ-Singapore.as6453.net [220.127.116.11]
10 74 ms 65 ms 65 ms ip-182-50-156-202.ip.secureserver.net [18.104.22.168]
11 * * * Request timed out.
12 65 ms 64 ms 64 ms ip-182-50-156-209.ip.secureserver.net [22.214.171.124]
13 64 ms 64 ms 64 ms ip-182-50-156-165.ip.secureserver.net [126.96.36.199]
14 64 ms 64 ms 64 ms ip-182-50-156-193.ip.secureserver.net [188.8.131.52]
15 76 ms 75 ms 76 ms ip-182-50-156-89.ip.secureserver.net [184.108.40.206]
16 * * * Request timed out.
17 65 ms 66 ms 66 ms sg2nwhg900.shr.prod.sin2.secureserver.net [220.127.116.11]
Unfortunately the only people that are really going to be able to pinpoint this issue for you is your web-host. If your unhappy with their customer support, then I would highly recommend moving to a new host. Either way, I hope everything get sorted out for you soon!
arunitc I assume that this is a kind of technical issue and that is really hard to solve that without any additional information given.
I recommend you do not waste your time here and contact your web hosting provider about that. Good luck.