I'd like to give a 12 month review on Hostmatis. They were Plexihost when we originally decided to give them a try and are now Hostmantis.
Over the past 12 months we've added more sites to them because of their excellent support and fast servers.

One of the girls in my office said they have Customer Care instead of Customer Support. She reports no downtime over the last 12 months on this site and any of the other sites we're hosting with them.
She also noted to me that she has never had to use their support for this site.This is important to our clients and the ones of us that maintain their sites for them. No downtime and being on a fast server.

Their pricing and their promotions have made and will make a difference in some of our small business clients being able to continue having a site with our bad economy.

Thanks Hostmantis for your outstanding support for the last 12 months.