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  #1  
Old 06-08-2011, 11:05 AM
tumbano tumbano is offline
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Location: Venice, Italy
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UK and USA -> $11.95 <- Linux & Windows - Linux MINI plan $4.95/month


BibiHost (IMDD Services) is an italian based registered company. We provide high quality hosting solutions for an honest price. We're mostly focused on FFmpeg hosting, necessary to run video sites, virtual servers and dedicated servers but we also do servers management, websites coding and design, graphic, Iphone and Android apps. We love to be considered your "best friend" in hosting as we always tend to have a friendly and confidential relationship with our clients. Actually BibiHost manages servers in 7 datacenters across Europe and USA. Our services are available from France, UK, NL and 4 USA locations.
Our experienced team and our high quality infrastructure will provide you the best hosting experience ever!

Please check our VPS offer on our site -> http://www.bibihost.com

For questions please contact us sending an email to info@bibihost.com or ask on live chat on our site.

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Thread Summary Please be aware that every offer has limits beyond what is displayed in the thread. You should visit the site advertising and read any Terms of Service or Acceptable Use Policy they have in place. If you can't find answers on how they measure what you're purchasing, ask. If the offer or request doesn't regard some type of hosting, you still need to research beyond what’s printed in the ad.
  • Research any provider to know what limits are in place, especially with any offer concerning disk space and/or bandwidth. These are generally defined in the TOS or AUP.
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  #2  
Old 06-12-2011, 04:09 AM
ukcustomer ukcustomer is offline
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Join Date: Jun 2011
Posts: 4
Dear Tumbano,
I bought a VPS 2 days ago and it's too slow, after you changed my server, it's better than first but also slow also and you have 14 days money back warranty.
I paid 82 GPB, i lost lots of time for installation and you didn't provide my required quaility.
I'm an unhappy customer. I want refund but you refusing to refund.
I find your link from here and i'm writing here my complain.
Regards.

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  #3  
Old 06-12-2011, 04:30 AM
tumbano tumbano is offline
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Join Date: Apr 2009
Location: Venice, Italy
Posts: 208
According to our Terms of Service, Vps and Dedicated Servers are not refundable.
As written on our site, the 14 days money back only applies to shared and reseller accounts.

To anybody who may read this, the client's complaint ("too slow") refers to disk I/O on a vps.
Client expectations were simply too high for the system he ordered. He was expecting 200+MB/s while the vps performed at 90MB/s

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  #4  
Old 06-12-2011, 04:45 AM
ukcustomer ukcustomer is offline
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Join Date: Jun 2011
Posts: 4
Thanks for your reply.
Sorry but where is 90MB/s ? You provide max 82 MB/s but it should be 30 MB/s next month.
I'm paying 82 GBP and described my requirement.
And you playing "cheating game" with your terms.
This is my announce : "BIBIHOST have no refund on VPSs", maybe they don't trust their service quality.
Maybe i can recover new victims.
Regards.


First server test results:
Welcome to Ubuntu!
* Documentation: https://help.ubuntu.com/
Last login: Sat Jun 11 17:58:13 2011 from host86-130-75-225.range86-130.btcentralplus.com
root@server:~# dd if=/dev/zero of=test bs=64k count=16k conv=fdatasync
16384+0 records in
16384+0 records out
1073741824 bytes (1.1 GB) copied, 34.9055 s, 30.8 MB/s
root@server:~# dd if=/dev/zero of=test bs=64k count=16k conv=fdatasync
16384+0 records in
16384+0 records out
1073741824 bytes (1.1 GB) copied, 33.4527 s, 32.1 MB/s
root@server:~# dd if=/dev/zero of=test bs=64k count=16k conv=fdatasync
16384+0 records in
16384+0 records out
1073741824 bytes (1.1 GB) copied, 34.4716 s, 31.1 MB/s
root@server:~#

Second server test results :
Welcome to Ubuntu!
* Documentation: https://help.ubuntu.com/
Last login: Sat Jun 11 14:58:29 2011 from 80.182.58.81
root@server:~# dd if=/dev/zero of=test bs=64k count=16k conv=fdatasync
16384+0 records in
16384+0 records out
1073741824 bytes (1.1 GB) copied, 13.1092 s, 81.9 MB/s
root@server:~# dd if=/dev/zero of=test bs=64k count=16k conv=fdatasync
16384+0 records in
16384+0 records out
1073741824 bytes (1.1 GB) copied, 13.3294 s, 80.6 MB/s
root@server:~# dd if=/dev/zero of=test bs=64k count=16k conv=fdatasync
16384+0 records in
16384+0 records out
1073741824 bytes (1.1 GB) copied, 14.8939 s, 72.1 MB/s
root@server:~#

My other vps from an high quality hosting service it's just around 20 GBP and see the test results :
Welcome to Ubuntu!
* Documentation: https://help.ubuntu.com/
Last login: Tue Mar 29 03:48:10 2011 from host86-183-179-213.range86-183.btcentralplus.com
root@server1:~# dd if=/dev/zero of=test bs=64k count=16k conv=fdatasync
16384+0 records in
16384+0 records out
1073741824 bytes (1.1 GB) copied, 5.09208 s, 211 MB/s
root@server1:~# dd if=/dev/zero of=test bs=64k count=16k conv=fdatasync
16384+0 records in
16384+0 records out
1073741824 bytes (1.1 GB) copied, 5.01068 s, 214 MB/s
root@server1:~# dd if=/dev/zero of=test bs=64k count=16k conv=fdatasync
16384+0 records in
16384+0 records out
1073741824 bytes (1.1 GB) copied, 5.044 s, 213 MB/s
root@server1:~#

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  #5  
Old 06-12-2011, 04:54 AM
tumbano tumbano is offline
Junior Guru
 
Join Date: Apr 2009
Location: Venice, Italy
Posts: 208
Not playing any cheating game, they're quite clear.

http://www.bibihost.com/terms-of-service/


Money Back Guarantee

The 14 Day Money Back Guarantee is split into two major sections; requests before the first 7 days, and requests afterwards. The first 7 days is referred to as the “Trial Period”. During this time, a client may request for a refund at any time, and there will be no questions asked. No prior reason must be mentioned. The 7th day marks the end of the Trial Period. At this time, clients are still liable for a refund (until the 14th day), however; users must submit a valid reason. Because of the time/resources needed for the activation, dedicated and virtual servers are not eligible for refunds.

Once registered, domains cannot be unregistered. For this reason domains are not refundable.

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  #6  
Old 06-12-2011, 05:11 AM
ukcustomer ukcustomer is offline
New Member
 
Join Date: Jun 2011
Posts: 4
Yes, you agreed indirectly you playing "cheating game" with your terms, thanks for your support to explain:
I didn't bought domain, you are not ICANN. I just ordered VPS, not dedicated server. VPS's is a share of dedicated server, why not refund ?
Good business, collect money without customer satisfaction.
Because i think you don't trust your service.
This is bad experience for me and lessons:
Don't trust if someone offering money back warranty. Please read small letters in terms. Maybe they have big banner on their frontpage "14 Days Money Back Warranty" but in terms a notice "refunds valids for green aliens not for humans"

I'm sorry, you are right, i choiced wrong company for hosting.
Thanks.

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