hosted by liquidweb


Go Back   Web Hosting Talk : Web Hosting Main Forums : Running a Web Hosting Business : What are the sales and technical questions customer will ask for a share hosting
Reply

Forum Jump

What are the sales and technical questions customer will ask for a share hosting

Reply Post New Thread In Running a Web Hosting Business Subscription
 
Send news tip View All Posts Thread Tools Search this Thread Display Modes
  #1  
Old 06-08-2011, 09:18 AM
1tigerboy 1tigerboy is offline
Newbie
 
Join Date: Jun 2011
Posts: 16

What are the sales and technical questions customer will ask for a share hosting


Hi Everyone,

I am very interested to run a webhosting business, i am looking at hostgator reseller hosting.

I am currently running a small business at home, meaning i will be able to provide support 7 days per week but not 24 hour.

I will provide free trial for my customer to test up the service first before they commit.

Now i will like to know what are the common sales/technical question they will ask through phone or live chat ?

I hope you all will help me in this. Thank you in advance.



Sponsored Links
  #2  
Old 06-08-2011, 10:20 AM
Henry wilson Henry wilson is offline
Disabled
 
Join Date: Jun 2011
Posts: 125
Common Sales related questions would be about the prices and the packages information, Technical questions would be more about web hosting, cpanel related, servers related etc.

I will you all the best for your new business.

  #3  
Old 06-08-2011, 10:23 AM
1tigerboy 1tigerboy is offline
Newbie
 
Join Date: Jun 2011
Posts: 16
Thanks Henry wilson, i will gather as much info as possible.

As a owner of this business, i will like to learn and give support as i do not want to outsource the support.

Sponsored Links
  #4  
Old 06-08-2011, 11:34 AM
Sajid213 Sajid213 is offline
Aspiring Evangelist
 
Join Date: Apr 2009
Posts: 406
Customers will usually ask questions about the package and other stuff. Some of the common questions that potential customers ask us are:
1. Where is the server located ?
2. What do you mean by x ?
3. Does cPanel have softaculous/fantastico/RVSiteBuilder/etc installed ?
4. Do you perform backups ? If so how often ?
5. Can I host x type of websites ?
6. Can I get additional IPs ? price ?
7. In which datacenter is the server ?
8. Can I get SSH access ?
9. Do you have money back guarantee ?
10. Do you have any ongoing promotions ?

Those are all I can think of now. But customers can get really creative and will ask you various types of questions. You should be ready for anything.

  #5  
Old 06-08-2011, 11:40 AM
1tigerboy 1tigerboy is offline
Newbie
 
Join Date: Jun 2011
Posts: 16
Thanks Sajib-hostx10 .

I will note down and find out first, and be prepare. I more worry about phone calls.

If live chat, i still can ask hostgator live chat support then reply to the customer.

  #6  
Old 06-08-2011, 02:55 PM
routeandport routeandport is offline
WHT Addict
 
Join Date: Dec 2010
Posts: 122
Hello,

I suggest you to put the support question only through ticket, if you still new and don't know alot, you will be facing problem with all kind of technical question later.
As for sales question, usually they will ask about the server location, the guarantee, the package details,etc

So be prepared, do the homework before opening the door.

  #7  
Old 06-08-2011, 03:28 PM
1tigerboy 1tigerboy is offline
Newbie
 
Join Date: Jun 2011
Posts: 16
Thank routeandport, i will do the homework first.

I am not a computer science grad, but i start my small business also not related to what i learn as i am a electrical student. Nothing to shout about.

But i just have a dream, to run a webhosting business. starting with reseller, even i just break even or not making money but not over selling like unlimited disk space or empty promise like unlimited disk space etc.

Hope more of you will give your advise. Thank you


Last edited by 1tigerboy; 06-08-2011 at 03:36 PM.
  #8  
Old 06-08-2011, 03:32 PM
1tigerboy 1tigerboy is offline
Newbie
 
Join Date: Jun 2011
Posts: 16
my business plan will be not overselling but free triad (no need credit card info) for customer for 1 domain at 100mb to 500mb to try out and to ask question. Ask as much as you like, this will improve me .

Every question will be answer asap + 2 laptop with loud speaker to wake me up to give support. I know it is not easy, but i must try my very best.

  #9  
Old 06-08-2011, 03:37 PM
routeandport routeandport is offline
WHT Addict
 
Join Date: Dec 2010
Posts: 122
Its good to have that great spirit,
Anyway, if you order HostGator Reseller package, remember to grab this book https://secure.hostgator.com/web-hosting-book/

Its very useful for starter

  #10  
Old 06-08-2011, 10:51 PM
1tigerboy 1tigerboy is offline
Newbie
 
Join Date: Jun 2011
Posts: 16
Quote:
Originally Posted by routeandport View Post
Its good to have that great spirit,
Anyway, if you order HostGator Reseller package, remember to grab this book https://secure.hostgator.com/web-hosting-book/

Its very useful for starter
Noted with thanks

  #11  
Old 06-09-2011, 02:25 AM
routeandport routeandport is offline
WHT Addict
 
Join Date: Dec 2010
Posts: 122
Quote:
Originally Posted by 1tigerboy View Post
Noted with thanks
Welcome
There's no easy/quick money, hardworking and patience will bring you to success.

  #12  
Old 06-09-2011, 02:41 AM
ohsupport ohsupport is offline
Junior Guru Wannabe
 
Join Date: Jul 2008
Location: India
Posts: 77
It's good to know about the dedication that you're having towards your business, it's also good to know that you're against overselling. Customers also ask if you're going to help for installation of 3rd party software applications.

__________________
OutsourceHostingSupport.Com
Offering range of Outsourced Web Hosting Support options
for Reseller hosts, VPS and Dedicated server providers
Tailor made hosting support plans


  #13  
Old 06-09-2011, 04:41 AM
alcaeus alcaeus is offline
Temporarily Suspended
 
Join Date: Jun 2011
Location: UK
Posts: 28
Quote:
Originally Posted by ohsupport View Post
It's good to know about the dedication that you're having towards your business, it's also good to know that you're against overselling. Customers also ask if you're going to help for installation of 3rd party software applications.
I am interested in what the 'normal' response to this is? being that as a web developer that has started reselling hosting (but not yet had that question),as part of my web development business would be to charge for installation of 3rd party packages, although the request for installation often comes with a request for configuration and customisation etc.

  #14  
Old 06-09-2011, 04:46 AM
1tigerboy 1tigerboy is offline
Newbie
 
Join Date: Jun 2011
Posts: 16
Quote:
Originally Posted by alcaeus View Post
I am interested in what the 'normal' response to this is? being that as a web developer that has started reselling hosting (but not yet had that question),as part of my web development business would be to charge for installation of 3rd party packages, although the request for installation often comes with a request for configuration and customisation etc.
Third party software also need to help the customer install ? I think i will not provide this service unless i am confident with the software itself.

  #15  
Old 06-09-2011, 04:55 AM
zdrux zdrux is offline
WHT Addict
 
Join Date: Dec 2010
Posts: 128
Quote:
Originally Posted by 1tigerboy View Post
Third party software also need to help the customer install ? I think i will not provide this service unless i am confident with the software itself.
You should not be scared NOT to offer a certain service. If you are not sure enough to help customers do script installs, just plainly state it, this will save you and your customers a lot of headache

__________________
[BleemNET] Shared Hosting & Dedicated
Unmetered servers available. No contracts. 99.9% Uptime.
Super Fast *LiteSpeed* Servers, cPanel/Softaculous

Reply

Similar Threads
Thread Thread Starter Forum Replies Last Post
Sales/Customer/Technical Service/Support Vlada Employment / Job Offers 2 02-23-2005 11:04 AM
[For Hire] Seeking for a Sales/Customer/Technical Service/Support Vlada Employment / Job Offers 1 01-31-2005 12:55 PM
[For Hire] Seeking for a Sales/Customer/Technical Service/Support Vlada Employment / Job Offers 0 01-22-2005 11:54 AM
[For Hire] Seeking for a Sales/Technical/Customer Service Vlada Employment / Job Offers 8 01-17-2005 02:31 AM
[FOR HIRE] Sales/Customer/Technical Service/Support Dubhe Employment / Job Offers 4 10-10-2004 09:47 PM

Related posts from TheWhir.com
Title Type Date Posted
What Can Hosts Do to Fight Child Endangerment Online? Join Us Thursday to Find Out! Blog 2014-04-16 12:54:35
100 Percent of Customer-Facing ServInt Staff Obtain cPanel Certification Web Hosting News 2013-09-25 11:25:48
Using Website Live Chat for Web Hosting Sales and Support Web Hosting News 2012-07-26 14:44:51
eApps Hosting Adds Personal Account Managers to New Affiliate Program Web Hosting News 2012-06-11 13:09:49
Web Hosting Company Newtek Names SVP of Customer Operations Web Hosting News 2012-05-04 16:02:58


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes
Postbit Selector

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off

Forum Jump
Login:
Log in with your username and password
Username:
Password:



Forgot Password?
Advertisement:
Web Hosting News:



 

X

Welcome to WebHostingTalk.com

Create your username to jump into the discussion!

WebHostingTalk.com is the largest, most influentual web hosting community on the Internet. Join us by filling in the form below.


(4 digit year)

Already a member?