Currently seeking Level II Technicians with a high level of experience with cPanel/CentOS and the general issues that accompany websites on such a platform.

This is a full time contractor position. 40 Hours a week, shift times are flexible.

North America Techs Only

Looking for:
* Great customer service skills
* Good Attitude and Self-Motivated
* Reliable High speed Internet connection
* Good organizational skills
* Honest and Strong Work Ethics
* Ability to succeed in a fast-paced environment
* Fluent in English (written and oral)
* Ability to multi-task
* Responsible person who can work remotely and independently with little direct supervision

* Handling any and all Support Tickets that come in during shift
* Escalating Level II issues to a higher department
* Answering Inbound Sales and Billing calls
* Handling cPanel Account Transfers and Script Installations
* Assist our Level III Techs with any stability and load related issues on servers
* Respond to and investigate abuse issues (spam/phishing)

Technical Requirements:
* High level of experience with cPanel/WHM and providing support to the clients using it
* High level of experience with all of cPanel's sub-systems, including Apache, BIND, MySQL, PHP, Exim, Courier
* Experience with a broad set of web hosting topics and popular open source software (Wordpress, Drupal, phpBB, etc.)
* Understanding of sales and able to handle tickets that involve both support and sales pitches

Pay is dependent on experience level. This is not pay per ticket and is a full time position. Please send your resume to [email protected]