**/Frequently Asked Questions\** Where are the servers located?
Dallas, Texas(USA) & Munich, Germany(Europe)
How long does it take to set up an account?
Shared Hosting & Reseller Hosting orders are set up manually due to fraud. VPS And Dedicated Servers can take up to 24 hours.
Can I host/register domains?
Yes you can register domains,they will be instantly setup in less then 1 min.
Can I use an existing domain?
Yes. You can. Just set your nameservers from the welcome email.
How do I access my Cpanel control panel?
You can login to your Cpanel control panel at http://yoursite.com/cpanel where yoursite is your own domain name.
What are the nameservers for the current machine?
Please check the welcome email.
How do I FTP into my account?
First you must obtain an FTP program such as Filezilla or WS_FTP. Once you have an FTP program, type in yourdomain.com as the host address. Supply your username and password in the according fields. Once logged in, you have complete access to your account..
Where are my statistics?
Click the report button after logging into Cpanel and hit the Webalizer/Awstats option. This will open a new window to Webalizer/Awstats with all your statistics for that domain.
What is the full path to my cgi-bin?
Which folder do I load my web pages to?
You should place all of your web documents in the public_html directory.
What is the Path to Perl?
Path to Send Mail?
I've uploaded my site and still see Index of/ ...?
You are still seeing the default page set up when you ordered your hosting plan through us. Make sure to upload your index.html or index.php page, then your site should resolve correctly.
How long does it take for my DNS changes to update world wide?
Normally you can expect to see your web site DNS to change within 24 hours once you have made the modifications at your registrar. However, we have seen it take up to 7 days in some cases where registrars and ISPs are a little slower.
Are proxies allowed?
No. Proxies are not allowed.
Is adult content allowed?
Yes. Legal Adult Content is allowed. All models must be over 18.
Is Rapid Leech Allowed?
No. We do not allow Rapid Leech on our servers.
Is IRC Allowed?
No. We do not allow IRC or IRC Bots on our servers.
Are you a reseller?
No. We have root access to our servers.
What payment methods do you accept?
Paypal and 2checkout.
Please submit a ticket if you have any further questions or concerns.
Contact us for custom plans to fit your needs and budget.
Our Mission is your 100% Satisfaction and to be your #1 provider for life! We want you to enjoy the satisfaction of being hosted by the premier web hosting company!
30 Day Unconditional Money Back Guarantee on monthly and annual plans. If you are not satisfied for any reason, you are entitled for a full no questions asked refund.
No refunds on domain registrations due to registry rules.
If you receive less than 99.9% uptime in any given month, you will receive a refund or a credit towards your account. Your choice.
You are entitled to a resolution within 24 hours. No matter how big or small.