The main Advantage and disadvantage of E-commerce Business are Removes Location and availability restrictions and disadvantage is in fact simple - you do not see the customer, money is transacted through unsecured processes at sometimes.
E-commerce makes information on products and the market as a whole readily available and accessible, and increases price transparency, which enable customers to make more appropriate purchasing decisions.
-Allowing... customer self service and 'customer outsourcing'
-Stepping beyond borders to a global view
However, would like to share few drawbacks discouraging shoppers to shop online which retailers have to look and find a best solution to overcome.
1. Paying shipping charges can discourage some online shoppers
2. There is an inability to touch the products- For tangible products; this can be a drawback for many shoppers. Many shoppers like to hold a product and check it out closely before making a purchase decision.
3. Uncertainty about taxation rules and the future of taxes on e-commerce
4. Returns are often perceived as more difficult by customers - Many consumers find it more difficult to have to mail a returned item. Shipping charges again are a concern.
5. Competitors are closer than in a traditional business format- Your competition is just a click away. If you have weaker service, products, or price point, your customers can defect to a competitor with a single click of the mouse. Also, most search engines will compare several stores at once so having the best service and price is more important than ever.
6. Some customers still perceive online shopping as less safe than traditional shopping- This is changing, but it is still a problem. Older shoppers tend to be more skeptical.
I think that there are many advantages of ecommerce business.
You know, Ecommerce allows people to carry out businesses without the barriers of time or distance. One can log on to the Internet at any point of time, be it day or night and purchase or sell anything one desires at a single click of the mouse.
Moreover, the direct cost-of-sale for an order taken from a web site is lower than through traditional means (retail, paper based), as there is no human interaction during the on-line electronic purchase order process. Also, electronic selling virtually eliminates processing errors, as well as being faster and more convenient for the visitor.
E-commerce Business is more beneficial to the consumers when compared to Owners because customers get there products at the reasonable prices, but the owner has to maintain all the technical issues and the solve the queries of the customers.