These are but a few words that describe the requirements of any successful business. In our ever-evolving world of Hosting and IT, one thing has remained a constant - the desire to provide accurate, reliable, available support and unparalleled customer service!
Through a marriage of necessity and invention, the creative minds of Server Sitters have borne a Support and Service product suited to every genre and market of the web hosting industry. Whether a host resides on a single server or a single datacenter, our meaningful responses and thorough research have produced an environment rife with customer satisfaction, while reducing overall costs!
With clients in 3 continents, we are confident that our team can meet the needs of any host. With coverage encompassing both a multi-platform and multi-medium support model, customers can reach us about virtually any hosting issue over any available communication platform - helpdesk, live chat, telephone.
Telephone Support and Service - We'll take your calls so you don't have to! Rely on our enterprise-level ShoreTel telephony system, and hear for yourself just how satisfying a real voice can be for your customers! All of our technicians are located in North America.
Live Chat - Live support with our seasoned staff! When a phone just won't do, real-time support is only a click away!
Help Desk - The time-honored standard! Let your clients email you their questions, and let us answer them!
Server Monitoring and Management - an excellent stand-alone or bundled solution, tailored to the processes most important to your business needs! Minimize downtimes, support requests, and maximize on satisfaction! Our custom monitoring is designed to save you time and money!
Variety is the Spice of life:
And that's the truth! Variety really is the spice of life, and we know it after years of watching a virtual bouquet of platforms and products bloom across the web! From proprietary platforms to custom revisions of old favorites, we've seen and supported it all! Below, you'll get just a taste of what Server Sitters could support for YOUR business:
IIS 7 & 8
Linux and Windows Platforms
Server Sitters, LLC is steeped in reliability! With over 120 combined years in IT, our staff have been critical in the implementation and delivery of outstanding support and customer service to tens of thousands of hosting end users, resellers, administrators, NOCs, and business owners!
With Bundled Solutions starting at just $280CDN/month, our services are competitive and flexible.
Do you provide System Administration on a per server basis? If so, how much?
Yes. We provide system administration and monitoring for $20/month/server: http://serversitters.com/server.html
What is your guaranteed response/resolution times for help desk tickets?
Our typical response time is within 15-30 minutes and this is something that can be adjusted on a per client basis via our SLA. Our standard SLA allows for up to an hour to respond/resolve end-user requests.
Thank you for your time! We will also be at Hosting Con 2011 - Booth 437. If you're there please stop by - we would love the chance to meet/greet in person!
Server Sitters - http://serversitters.com Outsourced Hosting Support - US & Canada toll free: 888-522-3177 direct: 540-737-3555