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  1. #1

    Exclamation CityNetHost Massive Problems Part 2

    Dear Readers,

    once again i have serious issues with CityNetHost. All my VPS went offline today 13:00 GMT+1.
    None of my VPS (different nodes) are reachable.
    Their Website is up although, its beeing routed slight differently as the VPS'es. Looks
    like their whole network where the VPS'es are beeing routed through broke up.

    Can anyone confirm this please, i cant reach their support.

    Kind regards

    UPDATE: Website offline aswell now. What the ????.
    Last edited by fLoo; 06-02-2011 at 09:41 AM.

  2. #2
    You are right. Website and all VPS are offline. I will request a well documented protocoll from them or I will leave. This is the first and last downtime with them as my hoster. They don't inform me via email (as like as they said) and there is a completely lack of communication. The problems started yesterday already.

  3. #3
    So do i. Did you read their SLA ? They'll refund you a whole day for every hour your VPS is not reachable. Already 3 hours here - 25 Servers = 75 days = already 15 $.

  4. #4
    Join Date
    Jan 2011
    Location
    Varna, Bulgaria
    Posts
    1,276
    You have 25 individual VPSes with them? Why? Isn't it more economical to get from the same company one bigger server than 25 individual small VPSes?

  5. #5
    Quote Originally Posted by rds100 View Post
    You have 25 individual VPSes with them? Why? Isn't it more economical to get from the same company one bigger server than 25 individual small VPSes?
    Nope and this has been discussed in the last CityNetHost Thread already

  6. #6
    I read their TOS and there is a statement that they do not guarantee anything. The SLA does apply only when it's under 99.5% uptime.
    Last edited by warg; 06-02-2011 at 10:25 AM.

  7. #7
    Join Date
    May 2009
    Location
    Vaduz/LI
    Posts
    2,778
    Its likely not a fault of citynethost, well not fully at least.

    The Edge router of LINKdotNET (yes, they are really named like that) (AS24863) seems to have disconnected them, or it does not work at all anymore.

  8. #8
    Join Date
    Jan 2010
    Location
    Sweden
    Posts
    130
    If your service target the Egyptian citizens then i could understand if you are in a bad mood about this, otherwise i would just have moved on to another provider closer to your region.
    Please do the needful..

  9. #9
    Join Date
    May 2011
    Posts
    114
    Sites back online, vps offline... must boot up by hand (i think it won't work properly)
    I'll bet there is no explanation from their side
    LowEndStock.com ★ Budget VPS Stock List & Comparison Table!

  10. #10
    Join Date
    May 2009
    Location
    Vaduz/LI
    Posts
    2,778
    eg:~# uptime
    16:50:00 up 1:03, 1 user, load average: 0.00, 0.00, 0.00

    Up again.

  11. #11
    My VPS isn't booting.

  12. #12
    Join Date
    May 2011
    Posts
    114
    Quote Originally Posted by warg View Post
    My VPS isn't booting.
    CityNetNode18 ?
    LowEndStock.com ★ Budget VPS Stock List & Comparison Table!

  13. #13
    Quote Originally Posted by canar View Post
    CityNetNode18 ?
    Exactly, it's node 18.

  14. #14
    Join Date
    May 2011
    Posts
    114
    Quote Originally Posted by warg View Post
    Exactly, it's node 18.
    glad to hear that i'm not alone on the loser node
    i will terminate this vps for sure
    LowEndStock.com ★ Budget VPS Stock List & Comparison Table!

  15. #15
    Node 17 and 14 affected too. VPS doesnt come up.

  16. #16
    Quote of Khaled:
    But we had power failure
    and after the power failure
    To generators
    and then fsck not to lose any data
    So yeah it's quite sometime

    Node 18 currently is on fsck
    So within 1 hour maximum everything will be back normally

  17. #17
    Node 14 Up, Node 17 still on FSCK

  18. #18
    VPS was up for some minutes - now its down again :/

  19. #19
    Quote Originally Posted by caimy View Post
    VPS was up for some minutes - now its down again :/
    Which node are you?

  20. #20
    Quote Originally Posted by warg View Post
    Which node are you?
    i don't know
    where can i see that?

  21. #21
    Log into SolusVM and watch the right columns - one of them is CityNetNodeX (x=a number).
    Last edited by warg; 06-02-2011 at 05:21 PM.

  22. #22
    CityNetNode8

  23. #23
    All of my VPS are up & running again. I got an compensation from Khaled for the outage which is ok. Khaled is CityNetHosts best supporter, for real, without Khaled i wouldnt have so many VPS with them

    My VPS which are up & running are on the following Nodes:

    CityNetNode13
    CityNetNode14
    CityNetNode15
    CityNetNode17
    CityNetNode20

  24. #24
    What did you get as compensation?

  25. #25
    3 days compensation beause i have 25 VPS with them + i had another outage last week.
    Last edited by fLoo; 06-02-2011 at 05:50 PM.

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