once again i have serious issues with CityNetHost. All my VPS went offline today 13:00 GMT+1.
None of my VPS (different nodes) are reachable.
Their Website is up although, its beeing routed slight differently as the VPS'es. Looks
like their whole network where the VPS'es are beeing routed through broke up.
Can anyone confirm this please, i cant reach their support.
UPDATE: Website offline aswell now. What the ????.
You are right. Website and all VPS are offline. I will request a well documented protocoll from them or I will leave. This is the first and last downtime with them as my hoster. They don't inform me via email (as like as they said) and there is a completely lack of communication. The problems started yesterday already.
I've got now, as Khaled said, a mail about my VPS. Khaled is a very cool and friendly guy, the best of Citynethost. Let's see if there will be future problems but I don't think so. He moves me to another node.
i was told by there support to open tickets each time I had a issue with there network, on the 23 i got disconnected/vpn when offline 9 times, 22 it went down, ect.. I have opened tickets for each one, each time so it also notes the time it happened, all they do is merge and close the tickets no replys nothing. my vpn has gone offline more then once for the better part of a day while the node is up. there response is i/we dont know what happened. even after i try to manually "boot" the vpn it stays offline.
Stay away from this company! Unless its an absolute must that you need one in Egypt. Lousy service, Lousy support not worth 2.50$ or 4$. they advertise 99.9% uptime i think i have received 85%. in canada thats called false advertising guess its a good thing there international