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  1. #1
    Join Date
    Feb 2010
    Posts
    33

    Reseller Mail Bouncebacks

    I'm not sure if this is the right place for this so feel free to let me know if it needs to be moved.

    I am currently hosted with a company that I have been experiencing an issue with mail being bounced back from certain mail providers like Hotmail, ATT and others claiming that they think my mail is from a blacklisted IP.

    I've been assured that my host is not blacklisted but we continue to see these bounce-backs.

    It does not seem to matter from what mail client i send it from, as well it happens when email is sent from the application I am hosting on the site.

    This is on a reseller plan but I have not been told if other resell er clients on the server are experiencing the same issue.
    I'd hate to have to move to a new provider so I want to know if there is anything that we can do. Would moving to a new server help? I don't know if a range of IP's are black listed so maybe that would not help. I've been told that the IP of the box has been sent to Microsoft and ATT for removal but as of now this still has not happened. How long does it take?

    It's beginning to become a problem as business will be picking up soon and emails need to go out.


    This message was created automatically by mail delivery software.

    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:

    [email protected]
    SMTP error from remote mail server after MAIL FROM:<[email protected]> SIZE=4473:
    host mx3.hotmail.com [65.55.xx.xx]: 550 SC-001 Unfortunately, messages from 64.87.xx.xx weren't sent. Please contact your Internet service provider since part of their network is on our block list. You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors.

    ------ This is a copy of the message, including all the headers. ------

    Return-path: <[email protected]>
    Received: from [184.151.127.187] (helo=[10.105.24.91])
    by server6.myhost.com with esmtpsa (TLSv1:AES256-SHA:256)
    (Exim 4.69)
    (envelope-from <[email protected]>)
    id 1QRami-0004mg-8q
    for [email protected]; Tue, 31 May 2011 21:03:49 -0500
    References: <[email protected]>
    User-Agent: K-9 Mail for Android
    In-Reply-To: <[email protected]>
    MIME-Version: 1.0
    Content-Type: multipart/alternative; boundary="----YS1O0EW4JBOUXXADRFXH55V36O0PBL"
    Subject: Re: [MySite] Message from contact form
    From: Marc Dufour <[email protected]>
    Date: Tue, 31 May 2011 21:52:16 -0400
    To: [email protected]
    Message-ID: <[email protected]>

  2. #2
    Join Date
    May 2011
    Location
    Fort Lauderdale, Florida
    Posts
    19
    I ran a DNSBL search and found 3 anti-spam databases that have your IP blacklisted.
    Just Google "blacklisted IP" and run a scan for free.

    Good Luck!

  3. #3
    Join Date
    Feb 2010
    Posts
    33
    Which IP did you use?
    Maybe my host has been submitting the wrong IP for review?!

  4. #4
    Join Date
    May 2011
    Location
    Fort Lauderdale, Florida
    Posts
    19
    Quote Originally Posted by groan View Post
    Which IP did you use?
    Maybe my host has been submitting the wrong IP for review?!
    I used the IP in the email header in your post...
    184.151.127.187

  5. #5
    Join Date
    Feb 2010
    Location
    Jakarta
    Posts
    1,098
    If the hosting server IP(s) is/are being blocked by any Anti Spam organizations, then you will need to ask your host provider to contact them to request for removal.
    I had similar issue before, the IP blocks of my 3G GSM provider were blocked/blacklisted in Anti-Spam database, and none of my emails were sent to hotmail and yahoo (the Provider then contacted the authority of that Anti-Spam org and their IP then were removed from the blacklist).
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  6. #6
    Join Date
    Jun 2010
    Location
    Modesto California
    Posts
    6,461
    Unfortunately this is an issue that can take sometime to remove, ATT usually removes the blocks fairly quickly, but its usually only temporary. If the server you are on is already on some black-lists (it can take awhile to sort out), especially if the sever you are on has been or is sending out spam. If I were you, I'd probably look at changing web hosts (just in-case).
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  7. #7
    Join Date
    Feb 2010
    Posts
    33
    Thank you everyone.
    I am testing to see if changing IP on the server will help first.
    I have 8 or so sites right now (hosting on my own reseller account)and I just DREAD moving. too many moves, and I like the guys I'm with now!

    So far after changing IP it has worked, with the one Hotmail user I tested with, but it's so sporadic that it's hard to say if it's fixed.

    Oh well, time will tell.

  8. #8
    Join Date
    Jun 2005
    Location
    New York
    Posts
    2,882
    I'd recommend that you contact your hosting provider about this - they should be able to resolve the issue for you
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  9. #9
    Join Date
    Jul 2009
    Location
    Kshatriya
    Posts
    2,725
    Quote Originally Posted by groan View Post
    [email protected]
    SMTP error from remote mail server after MAIL FROM:<[email protected]> SIZE=4473:
    host mx3.hotmail.com [65.55.xx.xx]: 550 SC-001 Unfortunately, messages from 64.87.xx.xx weren't sent. Please contact your Internet service provider since part of their network is on our block list. You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors.

    ------ This is a copy of the message, including all the headers. ------

    Return-path: <[email protected]>
    Received: from [184.151.127.187] (helo=[10.105.24.91])
    by server6.myhost.com with esmtpsa (TLSv1:AES256-SHA:256)
    (Exim 4.69)
    (envelope-from <[email protected]>)
    id 1QRami-0004mg-8q
    for [email protected]; Tue, 31 May 2011 21:03:49 -0500
    References: <[email protected]>
    User-Agent: K-9 Mail for Android
    In-Reply-To: <[email protected]>
    MIME-Version: 1.0
    Content-Type: multipart/alternative; boundary="----YS1O0EW4JBOUXXADRFXH55V36O0PBL"
    Subject: Re: [MySite] Message from contact form
    From: Marc Dufour <[email protected]>
    Date: Tue, 31 May 2011 21:52:16 -0400
    To: [email protected]
    Message-ID: <[email protected]>
    1 year ago I face this same problem and yahoo block my server IP(I was contact them from last 2 month and they're always reply me "unfortunately we can't...") then I contact my Data Center and then yahoo unblock my IP within 1 - 2 hours


    You can stop bounce email by configuring your exim.. and also search in google for how to stop bounce email on server...etc..
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  10. #10
    Join Date
    Mar 2009
    Posts
    3,807
    What?

    Received: from [184.151.127.187] (helo=[10.105.24.91])
    by server6.myhost.com with esmtpsa (TLSv1:AES256-SHA:256)
    (Exim 4.69), with no reverse DNS?

    What happens if you try sending through server6.myhost.com with a PHP script or something local to it?

  11. #11
    Join Date
    May 2010
    Location
    Planet Earth
    Posts
    1,588
    4 months ago I faced this problem and all my emails were bounced back. I contacted my VPS provider and they did everything for me. Contact your hosting provider, they will definitely help you.
    Last edited by ModelWebHost; 06-04-2011 at 10:58 AM. Reason: Spell mistake
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