I'm not sure if this is the right place for this so feel free to let me know if it needs to be moved.
I am currently hosted with a company that I have been experiencing an issue with mail being bounced back from certain mail providers like Hotmail, ATT and others claiming that they think my mail is from a blacklisted IP.
I've been assured that my host is not blacklisted but we continue to see these bounce-backs.
It does not seem to matter from what mail client i send it from, as well it happens when email is sent from the application I am hosting on the site.
This is on a reseller plan but I have not been told if other resell er clients on the server are experiencing the same issue.
I'd hate to have to move to a new provider so I want to know if there is anything that we can do. Would moving to a new server help? I don't know if a range of IP's are black listed so maybe that would not help. I've been told that the IP of the box has been sent to Microsoft and ATT for removal but as of now this still has not happened. How long does it take?
It's beginning to become a problem as business will be picking up soon and emails need to go out.
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
If the hosting server IP(s) is/are being blocked by any Anti Spam organizations, then you will need to ask your host provider to contact them to request for removal.
I had similar issue before, the IP blocks of my 3G GSM provider were blocked/blacklisted in Anti-Spam database, and none of my emails were sent to hotmail and yahoo (the Provider then contacted the authority of that Anti-Spam org and their IP then were removed from the blacklist).
Unfortunately this is an issue that can take sometime to remove, ATT usually removes the blocks fairly quickly, but its usually only temporary. If the server you are on is already on some black-lists (it can take awhile to sort out), especially if the sever you are on has been or is sending out spam. If I were you, I'd probably look at changing web hosts (just in-case).
Thank you everyone.
I am testing to see if changing IP on the server will help first.
I have 8 or so sites right now (hosting on my own reseller account)and I just DREAD moving. too many moves, and I like the guys I'm with now!
So far after changing IP it has worked, with the one Hotmail user I tested with, but it's so sporadic that it's hard to say if it's fixed.
I'd recommend that you contact your hosting provider about this - they should be able to resolve the issue for you
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1 year ago I face this same problem and yahoo block my server IP(I was contact them from last 2 month and they're always reply me "unfortunately we can't...") then I contact my Data Center and then yahoo unblock my IP within 1 - 2 hours
You can stop bounce email by configuring your exim.. and also search in google for how to stop bounce email on server...etc..
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