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  1. #1
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    Thumbs down Knownhost downtime of 9 mins

    Hello

    Did anyone else experience a downtime with Knownhost

    I received a message from Pingdom



    PingdomAlert DOWN:
    SIte (www.site.com) is down since 01/06/2011 03:03:12AM.


    PingdomAlert UP:
    SIte (www.site.com) is UP again at 01/06/2011 03:12:12AM, after 9m of downtime.



    Total of 9 mins of downtime.

    This is the 3rd downtime during the past couple of months.

    Was KH hit with a DDos again
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  2. #2
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  3. #3
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    9 minutes? You are seriously going to complain about 9 minutes of downtime?
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  4. #4
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    Quote Originally Posted by Raenk View Post
    ill take a look
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  5. #5
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    Quote Originally Posted by wswd View Post
    9 minutes? You are seriously going to complain about 9 minutes of downtime?
    Well, why not if this is recurring and goes unexplained?
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  6. #6
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    Quote Originally Posted by httpEasy View Post
    Well, why not if this is recurring and goes unexplained?
    It does not go "unexplained". As far as i noticed any network issues are posted on their forums at once. Probably if he opened a support ticket he would have got an explanation too.
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  7. #7
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    Quote Originally Posted by techmanu View Post
    They take everything completely down in that location, even their own sites
    You can subscribe to the Forum where they post N/W problems. As far as i know the forums never go down. So if a new topic is opened in that forum, with any problem related to your DC you will get an email immediately notifying you of the new topic. That is what I have done and if any issue does arise I can know for certain if its secluded to me or the whole DC.
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  8. #8
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    9 minutes to deal with a DDoS attack?

    I'd say that's a pretty well handled situation, plus constant updates on their forum in real time.

    These DDoS attacks are coming from everywhere now....nobody is immune to them.

    So to only suffer 9 minutes of disruption is pretty impressive given the current volatile situation.
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  9. #9
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    I must say unless there is more to this 9 minutes is not worth creating a thread for IMO.
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  10. #10
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    Quote Originally Posted by techmanu View Post
    Read the last two lines of original post.
    Wow I honestly missed / just didnít see the last two lines of the first post :/

    But still three times in a couple of months doesnít seem too bad.
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  11. #11
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    There is a bit of history here guys.

    Farrukh is a customer of KH, and for reasons best known to himself, sees fit to generate negativity towards them whenever possible.

    As I recall, the last episode of this saga was the support staff weren't suitably jolly or entertaining enough for his liking.

    Now most people who weren't happy with a provider would look elsewhere....there's plenty to choose from.

    However I suspect Farrukh is having difficulty to find a suitable replacement for KnownHost....which is quite understandable.

    So the poor guy is caught in this vortex of not liking KnownHost, yet is stuck with them.

    I'm stuck with KnownHost too....so are literally hundreds of others here. But we're all quite happy in our vortex.
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  12. #12
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    XTremo, can you please help me understand your term of "STUCK"? I'm having a little of a hard time trying to grasp the term when you put it that way. How could someone be "stuck"?
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  13. #13
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    Quote Originally Posted by aodat2 View Post
    XTremo, can you please help me understand your term of "STUCK"? I'm having a little of a hard time trying to grasp the term when you put it that way. How could someone be "stuck"?
    Stuck means you can't move. If I wanted to move from KH.....where could I go? There aren't many options out there at that level.
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  14. #14
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    Quote Originally Posted by XTremo View Post
    There is a bit of history here guys.
    XTremo is a customer of KH, and for reasons best known to himself, sees fit to generate praise towards them whenever possible.

    tl;dr Don't make it personal.
    Last edited by foobic; 06-01-2011 at 10:57 AM. Reason: Modified quote changed to comment
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  15. #15
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    Quote Originally Posted by dyna! View Post
    tl;dr Don't make it personal.
    I praise other good providers as well....KH are no exception in that respect.

    If something has gone wrong.....take it up with the provider.
    If all else fails then post a negative review by all means....but nine minutes downtime for a DDoS irrespective of the company involved is hardly worthy of a debate on here.

    I had the 9 minutes of downtime as well....and you know what? Nobody died.....and in a hundred years nobody's going to give a toss anyway.
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  16. #16
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    OMG! 9 entire minutes! It must be a very traumatic. Do you require therapy? Give me a break!
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  17. #17
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    Quote Originally Posted by Farrukh View Post
    Hello

    Did anyone else experience a downtime with Knownhost

    I received a message from Pingdom



    PingdomAlert DOWN:
    SIte (www.site.com) is down since 01/06/2011 03:03:12AM.


    PingdomAlert UP:
    SIte (www.site.com) is UP again at 01/06/2011 03:12:12AM, after 9m of downtime.



    Total of 9 mins of downtime.

    This is the 3rd downtime during the past couple of months.

    Was KH hit with a DDos again
    Seriously come on...

    If your appilcation is that important to you, Maybe its time you got some kind of fail-over in place?
      0 Not allowed!

  18. #18
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    Really? are you going to rant and rave about 9 minutes of shared hosting downtime?
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  19. #19
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    9 minutes of downtime is not very bad but if it continues to occur then it may be problematic. Knownhost is the most popular at WHT and wait for the reply from them.
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  20. #20
    9 minutes? I recently had an issue with my host completely disappearing from the internet. Before that, I had a situation where my VPS was offline for over 24 hours. 9 minutes in a month? If I'm not mistaken, isn't that like 99.98% uptime?
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  21. #21
    Join Date
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    Here is our response.. We're human. A true test of a host is when issues arise and we "always" react as fast as humanly possible. Do you think we like having our website down and support tickets about this? Of course not, but issues happen to the best of us. Yes, BMW's break down sometimes but the service they provide compared to say a KIA can't be compared. There is nothing else to say really as we handled this and the other recent (very rare in 5+ years) pretty much the best you can to be blunt. Sorry for any inconveniences. As you can see here, our uptime is still exceptional with any recent issue, http://www.hyperspin.com/en/ranking....i=10&d=90&s=10
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  22. #22
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    Quote Originally Posted by KnownHost View Post
    Here is our response.. We're human. A true test of a host is when issues arise and we "always" react as fast as humanly possible. Do you think we like having our website down and support tickets about this? Of course not, but issues happen to the best of us. Yes, BMW's break down sometimes but the service they provide compared to say a KIA can't be compared. There is nothing else to say really as we handled this and the other recent (very rare in 5+ years) pretty much the best you can to be blunt. Sorry for any inconveniences. As you can see here, our uptime is still exceptional with any recent issue, http://www.hyperspin.com/en/ranking....i=10&d=90&s=10
    You guys deserve a pat in the back for the excellent services you provide, seriously I been with many hosts and i do not even think of moving since i moved to KH. I get the monthly invoice .. I pay and be done with it I did have something like 30 mins downtime last month but compared to the uptime and support i got i just shrugged it off, plus you guys bought it back real fast and were very open about what went wrong.

    I won't be moving till i get kicked off your network or something like that

    But it would be nice if you guys were more active on sites like twitter etc maybe just tweet the post you make on your forum when any outage occurs. I believe you use vbulletin as your forum, you can easily add a tweet button to your topics as we see on WHT too and your post would be automatically posted on twitter too.
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  23. #23
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    Quote Originally Posted by KnownHost View Post
    There is nothing else to say really
    Not to people who choose to be unrealistic about situations, anyway.

    KnownHost +1
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  24. #24
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    Quote Originally Posted by wat3v3r View Post
    You guys deserve a pat in the back for the excellent services you provide, seriously I been with many hosts and i do not even think of moving since i moved to KH. I get the monthly invoice .. I pay and be done with it I did have something like 30 mins downtime last month but compared to the uptime and support i got i just shrugged it off, plus you guys bought it back real fast and were very open about what went wrong.

    I won't be moving till i get kicked off your network or something like that

    But it would be nice if you guys were more active on sites like twitter etc maybe just tweet the post you make on your forum when any outage occurs. I believe you use vbulletin as your forum, you can easily add a tweet button to your topics as we see on WHT too and your post would be automatically posted on twitter too.
    Thanks, we all appreciate it. We tend to look at the glass 1/2 full not 1/2 empty like others who soley focus on negativity but it is what it is. We have thousands and thousands of customers and as you know making them all happy simply isn't possible. If it was, we're all for it!

    Twitter - yeah it's not used much as we don't have the right person to focus on that quite yet. We're working towards that but we have a few interesting things going on so in time we will. Hope this is okay.
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  25. #25
    Join Date
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    i got packet loss again for Texas:

    36 bytes from 72.249.86.1: Time to live exceeded
    Vr HL TOS Len ID Flg off TTL Pro cks Src Dst
    4 5 00 5400 f53e 0 0000 01 01 597a 192.168.1.108 <<ip add>>

    36 bytes from 72.249.86.1: Time to live exceeded
    Vr HL TOS Len ID Flg off TTL Pro cks Src Dst
    4 5 00 5400 f5b2 0 0000 01 01 b506 192.168.1.108 <<ip add>>

    36 bytes from 72.249.86.1: Time to live exceeded
    Vr HL TOS Len ID Flg off TTL Pro cks Src Dst
    4 5 00 5400 f621 0 0000 01 01 b497 192.168.1.108 <<ip add>>

    36 bytes from 72.249.86.1: Time to live exceeded
    Vr HL TOS Len ID Flg off TTL Pro cks Src Dst
    4 5 00 5400 f6be 0 0000 01 01 b3fa 192.168.1.108 <<ip add>>
    Last edited by sosys; 06-02-2011 at 11:08 AM.
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  26. #26
    Mine is totally inaccessible AGAIN.

    Now whats this all KH supporters. 4th downtime and counting ......
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  27. #27
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    We're seeing routing problems that affect part of our network and we're working on this. It's not network wide. It's being worked on as we speak. It's not a DDOS or anything like that...
      0 Not allowed!

  28. #28
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    email is still working anyway..
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  29. #29
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    Quote Originally Posted by Benny Kusman View Post
    email is still working anyway..
    It's packet loss and effecting a very small percentage of our customers. It's being investigated.
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  30. #30
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    Network issues happen with every host it is however nice to see KnownHost is here updating their customers without leaving them in the dark. The way I look at it is: like it or not, issues are going to happen with every hosting company it is how often they keep you updated, how fast they resolve it that determine if they are a legit host or not.

    All the best and good luck.

    - Brian
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  31. #31
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    Quote Originally Posted by KnownHost View Post
    Please PM me your IP. The issue was already resolved so you shouldn't be seeing any packet loss.
    PM sent.
    still seeing the packet loss
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  32. #32
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    There was a routing loop which affected about 20% of our IP space in Texas only. Routes were flushed and re-configured to resolve this. This created some packet loss for 5-15 minutes as some lasted slightly longer.
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  33. #33

    Cool

    Quote Originally Posted by Pheonix VPS View Post
    Network issues happen with every host it is however nice to see KnownHost is here updating their customers without leaving them in the dark. The way I look at it is: like it or not, issues are going to happen with every hosting company it is how often they keep you updated, how fast they resolve it that determine if they are a legit host or not.

    All the best and good luck.

    - Brian
    Yes I agree, this thread shows how Knownhost is responsive and dedicated to each of their customers. Makes me feel more confident in their service.
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  34. #34
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    Mine is also still down. PMed you the IP.
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  35. #35
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    please update something.. it's been 1 hour now
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  36. #36
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    Quote Originally Posted by wswd View Post
    9 minutes? You are seriously going to complain about 9 minutes of downtime?

    I'm just bewildered as to why threads like these are continually allowed to flourish here.
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  37. #37
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    Quote Originally Posted by Benny Kusman View Post
    please update something.. it's been 1 hour now
    You have been updated. I PM'ed you a little while go. One of your IP's works fine and the other is one of the few not working yet. We're working with the Datacenter to find the cause. We're not just sitting hoping it fixes itself. Our entire team is working on it..
      0 Not allowed!

  38. #38
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    ok, mine is ok now..
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  39. #39
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    If someone were kicking me in the nuts, I wouldn't continue to expose my nuts and then complain about sore nuts. But that's just me.
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  40. #40
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    Quote Originally Posted by TheJoker View Post
    If someone were kicking me in the nuts, I wouldn't continue to expose my nuts and then complain about sore nuts. But that's just me.
    Wise words as usual Joker!

    And as a matter of interest.....no disruption for me today. Knew nothing about it till I saw this thread.
      0 Not allowed!

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