We realize several customers have posted about random outages or other issues. We would like to take this time to apologize to those customers and anyone else who has recently had or is having issues with our services.
We are having some growing pains but they are not fatal and we are not going anywhere. =) We have extended an offer to any clients having issues for a refund and we are working hard to get any requested refunds processed as soon as possible. As with any business, we are learning tons and adapting our product offerings and support model to better reflect the needs of our customers. The entire thing has been a big learning process for us all. We have halted sales to allow our staff the opportunity to deal with our issues and sales will re-open on 7/1/2011.
We have extended an offer to any clients having issues for a refund and we are working hard to get any requested refunds processed as soon as possible.
It is possible for you to refund the balance due me, approximately $500, today. If you actually intend to process requested refunds why not start doing so instead of saying you intend to?
Lyron Foster: Show me the money!
Today is a business day, I'm sure VISA will be happy to accept your refunds to any of the many customers who have paid for services they are not receiving.
Tell us please, how many of these refunds have you processed today?
Has any customer of yours ever received a refund? Has just one of your customers ever received a refund?
Tell us, please, many people who might be considering doing business with you would be pleased to see evidence that you are sincere about refunding money for services you have stopped providing after accepting a year of payment in advance.
If somebody on WHT has received a refund from W2Servers for services they paid for in advance but are not receiving, please respond to this topic.