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  1. #1

    An Open Letter To Resellers and Hosts

    If you discover for whatever reason that you are going to discontinue operations, have the common decency to tell your customers. Give them an opportunity to move to another server. It takes a very poor excuse for a human being to sit back and watch people who have supported your business financially to suffer from your poor management and business skills.

  2. #2
    Join Date
    Jun 2010
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    Quote Originally Posted by neumannu47 View Post
    If you discover for whatever reason that you are going to discontinue operations, have the common decency to tell your customers. Give them an opportunity to move to another server. It takes a very poor excuse for a human being to sit back and watch people who have supported your business financially to suffer from your poor management and business skills.
    Unfortunately fly by night web hosting companies or irresponsible web hosting owners is part of the web hosting industry. It would be nice if every company took a professional approach to web hosting, but unfortunately that is not always the case. Best thing you can do to protect your-self is to make sure you always keep back-ups of your websites and of course, make sure the company you are signing up with has a good reputation and has been in business awhile.
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  3. #3
    Join Date
    Sep 2004
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    The funny thing is that if I'm a FLY-BY-NIGHT company, I would have sold my customers off instead of just keeping quiet and saying goodbye. It's also a source of income other than just leaving them. That's just me though, I'm not too sure what others might think.

    1. The provider earns by people signing up.
    2. After earning enough and wanting to say goodbye, I rather post a sale. Even though I've given out 1 year hosting in advance, I do feel that selling will generate a little bit of money even if not too much. Still another source of income.
    3. Say GOODBYE and disappear!

    LOL. That's what I would have done instead of doing #1 and saying goodbye! I've have skipped getting a bit more money.
    Aaron Ong
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  4. #4
    Exactly. It just doesn't make sense to me how a person could be so insensitive as to just throw people who have trusted them under the bus.

    Maybe we could create a watch list (sticky) on WHT. When a host is starting to crumble, their name could be added to the list. If the fear is unwarranted, the name is removed. If the problems are unresolved, the name stays on the list with updates. I understand how such a list could be abused, but that's true for any topic. Heck, I'd even help moderate the topic and verify the veracity of the complaints.

    In my previous situation, as I discovered yesterday, there were warning signs that I could have discovered by doing additional research. (That research would not have been possible if I didn't know the name and address of the owners of the company.) The net total of my customers' losses were one day's email by a lawyer, but that's only because I had a sense that something was seriously wrong a couple of weeks in advance. If the upstream provider had simply pulled the plug, it would have been a painful situation.

  5. #5
    Quote Originally Posted by aodat2 View Post
    The funny thing is that if I'm a FLY-BY-NIGHT company, I would have sold my customers off instead of just keeping quiet and saying goodbye. It's also a source of income other than just leaving them. That's just me though, I'm not too sure what others might think.

    1. The provider earns by people signing up.
    2. After earning enough and wanting to say goodbye, I rather post a sale. Even though I've given out 1 year hosting in advance, I do feel that selling will generate a little bit of money even if not too much. Still another source of income.
    3. Say GOODBYE and disappear!

    LOL. That's what I would have done instead of doing #1 and saying goodbye! I've have skipped getting a bit more money.
    Great option for hosting providers who wants to disappear from their hosting service, Please consider your customers business as yours then you can understand them.

  6. #6
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    Jun 2003
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    Spain
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    Has this happened recently to somebody here then?

  7. #7
    Join Date
    Jan 2010
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    Quote Originally Posted by FernGullyGraphics View Post
    Best thing you can do to protect your-self is to make sure you always keep back-ups of your websites and of course, make sure the company you are signing up with has a good reputation and has been in business awhile.
    Very good advice.

    What most individuals think is that they're helpless against hosts that close shop overnight and they're at their mercy. As long as you maintain your own backups and don't be swayed by too-good-to-be-true deals, you'll have a pleasant hosting experience overall.

    I think it's safe to say that fly-by-night hosts aren't going to disappear any time soon, so it's up to you, the potential customer, to be a bit wiser and have more common sense than to go with a host that clearly looks sketchy yet offering you the world for a penny.

  8. #8
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    May 2009
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    Always do the math first before buying a plan. If there is no way the host could make money, eventually they will probably fail out.
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  9. #9
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    It almost seems as if people don't really believe in their projects...come on! I mean, how can someone put so much efforts into a business and just let it go away? I don't get it, I just don't
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  10. #10
    Join Date
    May 2010
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    A hoster think lot of things before saying Good Bye because a company that is earning a lot of profit will keep continue. However, if a company is 100% ready to leave this business then it should inform their customers that they are going out of business and accounts will be with other company. This will leave a good impact on customers.
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  11. #11
    Join Date
    Aug 2004
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    Houston, TX
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    Shortest open letter I have seen in a while
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  12. #12
    I guess some are not worth selling and so they cut their losses and just make do with the money they got from their $1/month unlimited hosting plans.

    Quote Originally Posted by JixHost View Post
    Always do the math first before buying a plan. If there is no way the host could make money, eventually they will probably fail out.
    Agreed. Unfortunately, it is not so easy for newbies to work out though.

    Always keep offsite backups no mater who the provider is.

  13. #13
    Join Date
    Jun 2011
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    Tullahoma Tennessee
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    That is not good. I agree that selling is better than just shutting down but my personal opinion when selling a host or any company you should send a notice to your customers/clients letting them know so that they have the opportunity to either move to a new host or decide to stay.

    If I had a choice I would not stay as I do not know the end result. The new owner could really suck with support. Another personal opinion is that support is the biggest seller in hosting. without good or superior service a host will fail and if they do not they are just lucky.

    I think for sure that all clients should be given the opportunity to move out and receive a refund for the difference of prepaid services as well.

    Just my two cents as a hosting provider myself!

    Hostgut.com

  14. #14
    Join Date
    Sep 2004
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    Again please allow me to STRESS that I am just giving my opinion on what I would do if I were to be in their shoes. It does not represent the views of the company or does it have anything to do with our company at all.

    For those who think that we are going to do it or etc, please look at when we started our business and how long has it been since that day. I've been here almost 8 years and I'm still here today. By no means are my comments related to our company or whatsoever. It's purely for discussion sake and it's purely a view of an individual (myself) and does not represent anything except a comment.

    Thank you.
    Aaron Ong
    Dedicated Servers - 100TB Servers - 100Mbps Unmetered Servers - Web Hosting - CDN Network
    Servers in Central, East/West Coast USA, EUROPE and ASIA
    Welltodo Century
    - www.welltodocentury.com

  15. #15
    Quote Originally Posted by aodat2 View Post
    Again please allow me to STRESS that I am just giving my opinion on what I would do if I were to be in their shoes. It does not represent the views of the company or does it have anything to do with our company at all.

    For those who think that we are going to do it or etc, please look at when we started our business and how long has it been since that day. I've been here almost 8 years and I'm still here today. By no means are my comments related to our company or whatsoever. It's purely for discussion sake and it's purely a view of an individual (myself) and does not represent anything except a comment.

    Thank you.
    What is your point?

    Always keep offsite backups no mater who the provider is or how long they have been in business for.

  16. #16
    Join Date
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    Quote Originally Posted by FernGullyGraphics View Post
    Best thing you can do to protect your-self is to make sure you always keep back-ups of your websites
    Backups are not for when your fbn-host spent all their income on that 2nd bag of doritos on the way home from school so cant pay the uber-mega-apha-beta-delta-gamma-unlimited-reseller bill this year...

    THEY'RE ALWAYS ESSENTIAL

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  17. #17
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    Jun 2011
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    100% on the backups! Even with a reliable host!

  18. #18
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    Oct 2007
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    United States
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    The best thing you can do to protect yourself is to not sign up with these hosts in the first place. It's real easy to spot them. Incredibly cheap offers(too good to be true, too cheap, etc), poorly designed website, no or little amount of reviews(that aren't written on their website, since usually these types of hosts will make them up), haven't been in business at least 2-3 years, various other things.

    Of course everyone has to start somewhere, but when you combine all of the above elements you are just asking for trouble.
    Last edited by eLief; 06-01-2011 at 05:19 PM.
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  19. #19
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    This just doesn't apply to shady web hosts, but to large corporations as well - to their employees and customers.
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  20. #20
    Provide live support for customers, so that you can understand them and solve their queries. Customer satisfaction should be the main motive.

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