Results 1 to 22 of 22
  1. #1
    Join Date
    Jun 2009
    Posts
    83

    Unhappy Getting Yahoo to accept mail from my VPS

    So, I have a VPS that I'm slowly getting familiar with. Previously I was on shared hosting and didn't have any problems. Now that I've moved my sites and accounts to my VPS, I'm finding that mail to Yahoo just isn't being accepted.

    This is typical of the message I see in Postfix's mail queue:

    host k.mx.mail.yahoo.com[98.139.54.60] refused to talk to me: 421 4.7.1 [TS03] All messages from 178.238.130.240 will be permanently deferred; Retrying will NOT succeed. See http://postmaster.yahoo.com/421-ts03.html

    I've filled out Yahoo's 'Bulk Mail Sender Form' and the 'Mail Delivery Issue Form'. The feedback that came back was 'review your methods' (or something similarly vague and unhelpful).

    I run Postfix via Webmin. I've managed to get DKIM installed and working. I also have reverse DNS set up. I think I have SPF set up in the DNS records. No bulk or spam mail is sent from the server.

    It's vital that I'm able to send emails to my contacts with Yahoo addresses.

    Any ideas what I can do to resolve this?

  2. #2
    Join Date
    Dec 2007
    Location
    Indiana, USA
    Posts
    16,087
    http://help.yahoo.com/l/us/yahoo/mai.../421-ts03.html

    They're blocking the IP due to spam, so if you're not sending spam, you may want to make sure that the server isn't an open relay.
    Michael Denney - MDDHosting LLC
    New shared plans for 2016! Check them out!
    Highly Available Shared, Premium, Reseller, and VPS
    http://www.mddhosting.com/

  3. #3
    Join Date
    Jun 2009
    Posts
    83
    Yeh, I get that, but it's been straight since I moved to my VPS.

    Relay is denied for anybody attempting it unauthorised.

    It's as if they've just seen the IP address and assumed it's going to be sending spam.

    I forgot to mention that I'm on Burstnet. I don't know if it could be something peculiar to their IP range and/ or hosts?

  4. #4
    Join Date
    Mar 2010
    Location
    Dallas
    Posts
    305
    I am pretty sure there are several threads about this on WHT.

    Do a quick search for Burst and Yahoo!

  5. #5
    Join Date
    Aug 2010
    Location
    Sorting Office
    Posts
    6,901
    Quote Originally Posted by jsp_1983 View Post
    I've filled out Yahoo's 'Bulk Mail Sender Form' and the 'Mail Delivery Issue Form'. The feedback that came back was 'review your methods' (or something similarly vague and unhelpful).
    Welcome to the Yahoo merry-go-round

    Once Yahoo decide that you're on their permanently deferred list you need to be prepared to fill in the same forms 3 or 4 times over (saving each to a text file will save you time on the next round) while you go through replies from 'Steve', 'Hank' or any of their other pseudo-human robots.

    This isn't provider specific or IP range specific - It's how you handle mail that's actually spam or to addresses that don't exist (at your end).

    Make sure that you dump (blackhole) rejected mail from Yahoo - Do NOT send it them back or send them anything which gives them extra work to do. If you do you'll just join the queue for the next round of robotic rejection messages.

  6. #6
    Join Date
    Jun 2009
    Posts
    83
    Quote Originally Posted by dclardy View Post
    I am pretty sure there are several threads about this on WHT.

    Do a quick search for Burst and Yahoo!
    Hmm. So there is!

    This doesn't look like it's going to be easy to resolve.

  7. #7
    Join Date
    Aug 2010
    Location
    Sorting Office
    Posts
    6,901
    Quote Originally Posted by dclardy View Post
    Do a quick search for Burst and Yahoo!
    It's nothing to do with Burst and all to do with Yahoo. Burst only 'feature' more often in such threads due to their size (and hence the volume of mail flowing through their IP space).

  8. #8
    Join Date
    Jun 2009
    Posts
    83
    Quote Originally Posted by F-DNS View Post
    Make sure that you dump (blackhole) rejected mail from Yahoo - Do NOT send it them back or send them anything which gives them extra work to do. If you do you'll just join the queue for the next round of robotic rejection messages.
    I see. I take it I can ensure that's set up from within Postfix, then? Is that the number of retries for mail?

  9. #9
    Join Date
    Mar 2010
    Location
    Dallas
    Posts
    305
    Quote Originally Posted by F-DNS View Post
    It's nothing to do with Burst and all to do with Yahoo. Burst only 'feature' more often in such threads due to their size (and hence the volume of mail flowing through their IP space).
    I was just letting him know. I am sure that he can get it resolved, but people post about this issue constantly. Maybe, the threads have steps to resolve the issue instead of shooting in the dark.

  10. #10
    Join Date
    Aug 2010
    Location
    Sorting Office
    Posts
    6,901
    Quote Originally Posted by jsp_1983 View Post
    I see. I take it I can ensure that's set up from within Postfix, then? Is that the number of retries for mail?
    Sorry but I'm no Postfix guru so hopefully someone else can tell you the 'how to'. All I can comment on is my experience with Yahoo. They are, to put it frankly, total knobheads when it comes to dealing with incoming mail they'd rather not get. As they gain the bulk of their revenue from advertisers (rather than paying email subscribers) they would rather find an excuse to reduce the cost of handling their huge volume of rejectable inbound mail than deal with it sensibly. Their revenue is derived from you logging into your Yahoo! mail and them pounding you with advertising that you might click on. They answer to their advertisers, not free and paying email subscribers. They would much rather send you a "defer" notice (which sounds temporary) not to cause backlash for what they are actually trying to do - Blacklist you permanently until you are assimilated by the Yahoo Borg. They have to do it that way 'cos they lost most of their competent staff to Google when they started GMail and robbed Yahoo of their employees that passed the simple 2+2=4 test LOL

    I can only tell you what works for us (regardless of provider) - If you send them bounced mail, backscatter, spam or 'address not known' mails they'll defer you. And we have many happy emailers on our boxes that send to Yahoo all day (and night) long without ever a problem

  11. #11
    Join Date
    Jun 2009
    Posts
    83
    ^ Thanks. I've just had a quick look around for how to 'blackhole' emails with Postfix, but I can only find stuff for blackholing inbound emails, rather than outbound to Yahoo.

    Hopefully someone else can shed some light on what to do.

  12. #12
    Join Date
    Aug 2010
    Location
    Sorting Office
    Posts
    6,901
    Quote Originally Posted by dclardy View Post
    I was just letting him know. I am sure that he can get it resolved, but people post about this issue constantly. Maybe, the threads have steps to resolve the issue instead of shooting in the dark.
    Sure - I know I've replied to similar threads in the recent past expressing my dislike for Yahoo's revenue-driven tactics

    Quote Originally Posted by jsp_1983 View Post
    ^ Thanks. I've just had a quick look around for how to 'blackhole' emails with Postfix, but I can only find stuff for blackholing inbound emails, rather than outbound to Yahoo.
    That'll probably fix it for you for now while you jump through the Yahoo form-hoops (possibly 2 or 3 times unfortunately).

  13. #13
    Quote Originally Posted by F-DNS View Post
    It's nothing to do with Burst and all to do with Yahoo. Burst only 'feature' more often in such threads due to their size (and hence the volume of mail flowing through their IP space).
    Well, it does have something to do with Burst--though I wouldn't say it's their fault--you're guaranteed to attract more spammers and abusers when you offer prices as low as those at Burst and the result can be that you have large swaths of IP ranges blacklisted by e-mail providers.
    AVAILHOSTING.COM - The Hosting Specialists. 99.9% Uptime Money Back Guarantee.
    Friendly Staff 24x7x365 Support cPanel/WHM End-User Support RVSkin RVSiteBuilder Softaculous
    NEW DEALS on Award-Winning cPanel Reseller Plans! Special Promos Now In Effect!
    Featuring: UNMETERED cPanel VPS & Windows VPS Hosting! Lowest Prices! Free Migration Service.

  14. #14
    Join Date
    Dec 2004
    Posts
    88
    Having used several different VPS around the US lately, my Burst mail experience was the same again at Yahoo.

    You need to have setup yourself with SPF, DKIM, and RDNS to match the SMTP helo properly. Then for a few days, Yahoo will do the grey listing routine (450-452). And then it all seems to work fine after that.... providing you don't spam them.

    Rossh

  15. #15
    Join Date
    Jun 2009
    Posts
    83
    Just an update - I sent a second response to their questionnaire and I've received a different response (possibly from a human? Maybe called 'Elmer'?):

    Hello James,

    Thank you for writing to Yahoo! Mail.

    We appreciate your responses to the questionnaire.

    However, we will need clarification on the items(*) below:

    *If you do remove bouncing email addresses, how many Soft bounces (4xx) does it take to be removed from you list?

    *If you do remove bouncing email addresses, how many Hard bounces (5xx) does it take to be removed from you list?

    Once we have received the above information, we will make every attempt to resolve your concern.

    For assistance with delivery issues to Yahoo! Mail, please visit:

    http://help.yahoo.com/l/us/yahoo/mail/postmaster/

    Your patience is greatly appreciated.

    Thank you again for contacting Yahoo! Mail.

    Regards,

    Elmer

    Yahoo! Customer Care
    I've replied that, as mentioned in my questionnaire response, I do not operate any mailing lists on my mail server - so there aren't any bounces to be set before being removed from the list!

    I await a circular discussion.

  16. #16
    Join Date
    Jun 2009
    Posts
    83
    This is still battering my head...

    Is there anybody who knows how to stop bounce messages being sent to Yahoo! servers from Postfix? I'm not at all familiar with it, unfortunately :/

  17. #17
    Join Date
    Jan 2008
    Location
    Michigan
    Posts
    1,942
    Quote Originally Posted by jsp_1983 View Post
    This is still battering my head...

    Is there anybody who knows how to stop bounce messages being sent to Yahoo! servers from Postfix? I'm not at all familiar with it, unfortunately :/
    Assuming your IP's are not TS3 (I believe is the term) from Yahoo (i.e. blocked for 6 months), then you are apparently doing something else to get them to bounce. I would go read a mailer forum for tips of how to structure your emails, headers or whatever is setting off the flags or filters.
    BLAZINGSWITCH | sales /@/ blazingswitch.com
    SEO HOSTING | ARIN/RIPE/APNIC | 250+ CLASS-B | CLEAN IPv4 LEASING | 1G UNMETERED
    HIGH SPEED WEB HOSTING SOLUTIONS | ENTERPRISE GRADE HARDWARE

  18. #18
    Join Date
    Jun 2009
    Posts
    83
    Quote Originally Posted by Barefootsies View Post
    Assuming your IP's are not TS3 (I believe is the term) from Yahoo (i.e. blocked for 6 months), then you are apparently doing something else to get them to bounce. I would go read a mailer forum for tips of how to structure your emails, headers or whatever is setting off the flags or filters.
    I think I might have to just bite the bullet and i) spend some time with a book on how email and Postfix works or ii) hire someone to sort it out for me.

    Thanks for your reply.

  19. #19

    Ban Yahoo

    I know this isn't possible for many of you, but since I have very few customers using Yahoo, I've decided just to tell them I can't send email to Yahoo. I have a small mailing list (about 160 names) that I operate for a small, non-profit, professional organization (free of charge) and my subscription page just tells people that they have to sign up with a non-Yahoo account.

    I know, I'm just a tiny, tiny player going up against a multibillion dollar corporation, but it makes me happy.

  20. #20
    Join Date
    Mar 2013
    Posts
    1,294
    I believe it's against the forum rules to necromance such an old thread...

  21. #21

    Check SPF

    Check your SPF is setup properly, it must same as your hostname, and also check your email origin IP , if you submitting emails from another server.

  22. #22
    Join Date
    Apr 2011
    Location
    Core Files
    Posts
    7,790
    Quote Originally Posted by F-DNS View Post
    Welcome to the Yahoo merry-go-round
    Quote Originally Posted by rosshwht View Post
    ... providing you don't spam them.

    Personally I would worry about Yahoo. Their email system, or what they attempt to call an email system is quite horrible.

    Every single person I know with a yahoo email has been hacked and gave up their accounts. Any email I receive from an @yahoo account is either a link to a malware site or spam from a hack account.

    People should organized and spam Yahoo. The irony of them blocking people when they need to be blocked.

Similar Threads

  1. Replies: 7
    Last Post: 11-06-2008, 11:24 AM
  2. this ip has no reverse DNS entry; some mail servers may not accept your mail.
    By robocap in forum Hosting Security and Technology
    Replies: 6
    Last Post: 07-23-2007, 09:02 AM
  3. Yahoo Mail Beta vs Windows Live Mail
    By WireNine in forum Web Hosting Lounge
    Replies: 14
    Last Post: 03-01-2007, 11:19 AM
  4. Replies: 16
    Last Post: 10-26-2004, 05:26 PM
  5. Do you accept orders from free email addresses like yahoo and hotmail?
    By poncho2000 in forum Running a Web Hosting Business
    Replies: 0
    Last Post: 07-09-2002, 03:29 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •