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  1. #1

    [For Hire] Experienced Systems Administrator

    Joshua Busby @JoshuaBuz
    Houston,TX USA
    resume [at]

    Available for all shifts including Phone, Live Chats, Ticket support, along with "On-Call Safety Net". On pay, open to ideas be them low, high or just right, so please do not hesitate to ask or suggest. PM me for any additional questions or requests. Based in Southeast US (CST) English is first language.

    Have been working with cPanel/WHM and administrating the supported servers from FreeBSD, Fedora, CentOS, RedHat, RHEL since 2003.

    Redundant network connections (Cable, DSL, 4G/3G Wireless, EDGE Wireless Network)
    Multiple systems to work from

    I also have resources to host dedicated, self healing XEN clusters, US, Europe multiple locations, issue licenses from cPanel, Softaculous, WHMXtra, Hostbill, Blesta, nearly every type of operating system as well.

    4/2009 – 5/2011 cPanel, Inc.
    Migration Team Coordinator / Analyst
    * Advanced product analysis (good amount of time spent with strace, ktrace)
    * Issue reporting/escalation
    * Documenting repeated issues & General Knowledgebase/Wiki writer
    * Tripled the size of the Migration Services team
    * Increased productivity by 300%
    * Managed a staff of 10 Migration Team Members
    * Maintained customer relations throughout migrations
    * Answering customer questions / requests through ticketing and phone systems
    * Troubleshooting advanced software issues and providing solutions with quick fixes / patches system
    * Coordinating with management and other departments to share knowledge
    * Bug replication and submission to development while monitoring the entire bug life cycle from discovery to stable release
    * Familiar with nearly all 3rd party panel and with the requirement for advanced troubleshooting and development to fix or better a migration process in a case by case basis.
    * Maintained VPS clusters for development and quality assurance team under SolusVM, VirtPanel, VMWare, and Proxmox (OpenVZ, Xen, KVM)

    During my time at cPanel through customer relations and skill sets of troubleshooting Linux/Unix systems and
    generating additional revenue as they purchased additional licenses to move to cPanel. I have created a number
    of HOWTO videos and given a number of presentations (Linkedin Profile provided upon request
    along with additional references)

    11/2007 - 10/2008 [available upon request]
    Level 1-3 Support Lead (Ticket and Live Chat)
    * Maintain uptime of servers
    * Maintained/updated/install cPanel
    * Update server software
    * Troubleshoot client issues via support ticket system and chat system
    * Installation of software as needed
    * Generate CSR and install SSL upon client request
    * Migrate accounts throughout internal network
    * Make adjustments to internal DNS as needed
    * DNS management * Clean and secure compromised accounts
    * Investigation of abuse reports
    * Responsible for SPAM block delisting
    * VPS troubleshooting
    * HyperVM/OpenVZ

    7/2007 - 11/2007 [available upon request]
    Level 3 Support Lead (Ticket and Phone)
    * Medium size hosting company
    * Administered and troubleshooted XEN and Virtuzzo based boxes
    * cPanel, Plesk, Helm, Ensim * Fedora, RHE, Windows 2000, Windows 2003
    * Handled escalated tickets beyond Sales, and Level I-II
    * Cerberus, Unicenter, HelpCenter, Perl Desk, and Kayako Helpdesk systems
    * Coached and trained Level II new team members
    Last edited by dnsguard; 05-31-2011 at 12:54 AM. Reason: e-mail, skill

  2. #2
    Join Date
    Jun 2002
    PA, USA
    We have a junior L2 Windows/Linux system admin and tech support position open. Requirements can be seen here: If you think you qualify, please send your resume, references, and desires wages, salary, or compensation to jobs [at] fluidhosting {dot} com.

    Thank you.
    Fluid Hosting, LLC - HSphere Shared and Reseller hosting - Now with HIGH AVAILABILITY
    Fluid VPS - Linux and Windows Virtuozzo VPS - Enterprise VPS with up to 2 GB guaranteed memory!
    Get your N+1 High Availability Enterprise Cloud
    Equinix Secaucus NY2 (NYC Metro)

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