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Thread: Please Avoid JixHost.com
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05-30-2011, 09:07 PM #1Junior Guru Wannabe
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Please Avoid JixHost.com
JixHost.com Review:
Hi Friends..I signed up yesterday at Jixhost.com for their Reseller plan for $12.98...they offer Unlimited GB Space and Unlimited Data...too cheap to be true and that should've been a redflag. Hello! lol
Anyhow, I uploaded 2 blogs and couldnt even generate few posts without being over my memory limit. I spent an entire day trying to figure why my websites were offline, and realized after over 15 hours of tribulations that it was due to memory limit or resource limit overage.
I have 83 websites, and I do not have this issue with my other hosts. I was just giving these guys a try, and based on their 30-day money back icon that's on top of all their webpages: www.jixhost.com, I figured it wouldnt be any problem getting my money back. Well when I emailed technical support with a threat to cancel unless this issue can be resolved, here's the reply I get:
"There are no refunds on reseller accounts as written in the terms of services you had agreed to. I think 8gb of memory is more then most offer and have no issues with other clients claiming that memory is low. At anyrate, you can cancel your subscription at anytime." By JixHost Admin or Owner.
Yup, that's word for word. Here are the issues:
1. Telling me about your 8GB memory is TOTALLY irrelevant, because it's all about what you allocate to your resellers that matters. Yes 8GB is great on your server. However, in your WHM packages that you set up for resellers it defaults to a limited amount of MEMORY: 2MB, etc...and that can easily be edited if you had any type of server admin skills. So this shows that he has NO IDEA how to increase the limit per user. Just an Amateur...not a certified tech as I can see.
2. But worse, as a business owner, you should try to retain clients instead of quoting policy when they have an issue. They pretty much told me to go EAT DUST...and that I'm SOL. Basically within less than 24hours, I have to accept the fact that I just lost my $12.98 and there's nothing I can do about it. Wow...I mean how about a "Sorry" or telling I must wait 24 hours before my sites show online again...just any type of solution to retain me. Instead of trying to steal my money. We both know that I can get the money back from my bank, WHICH I WILL DO BY THE WAY. Regardless of what your TOS says, it is conflicting info with that BIG IMAGE AD you have on your site about 30-day money back guarantee. Man this is SAD...
So people, BEWARE AND STAY AWAY FROM JixHost.comLast edited by xtremecyber; 05-30-2011 at 09:13 PM.
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05-30-2011, 10:58 PM #2Web Hosting Master
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I do not see anywhere on jixhost.com site that they offer 30 day money back for reseller accounts am I missing it?
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05-31-2011, 12:02 AM #3Junior Guru Wannabe
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05-31-2011, 02:04 AM #4Cloud & Web Hosting Specialist
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Are you sure the PHP memory_limit is 2MB? The lowest I have seen to date is 16M, which is not enough for a normal PHP application to function.
Can you show us the PHPInfo file?
You can do so by typing the following into a file and name it "phpinfo.php" or "info.php":-
Code:<?php phpinfo (); ?>
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05-31-2011, 02:45 AM #5Moving the Web Forward
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Thats somewhat odd that the owner of a company would reply with the specs of the server as opposed to the actual memory limit allotted to your account. In the future try to stay away from company that claim to offer unlimited diskspace and companies offering Alpha Reseller Plans (they are not all bad, but most are).
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05-31-2011, 10:54 AM #6Dedicated & Managed VPS Gurus
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05-31-2011, 11:22 AM #7Web Hosting Guru
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7. Our 30 day refund policy excludes reseller plans, vps, servers, domains, SSL certificates and plans paid for longer then 1 month and accounts that are suspended or terminated for abuse. We can not refund unused portions of your plan;Last edited by MyResellerHost; 05-31-2011 at 11:25 AM.
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05-31-2011, 12:31 PM #8Web Hosting Master
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05-31-2011, 02:07 PM #9Web Hosting Master
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Our php memory is set to 64mb - 128mb, depending on the server. OPs issue was that cloudlinux was restricting his overly aggressive autoblogs from affecting the servers performance. I'd certainly rather have 1 upset client, then an entire server full of upset clients. CloudLinux worked as intended.
OP calls himself, and I quote "a dirty, dark-hat seo/internet marketer". I'm certainly glad this "element" is no longer on our network. Our clients demand clean ips and stable servers, thus the reasoning of us managing to keep our neighborhood clean.Last edited by WebsitePlex; 05-31-2011 at 02:21 PM.
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05-31-2011, 07:05 PM #10Junior Guru Wannabe
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05-31-2011, 07:17 PM #11Junior Guru Wannabe
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You're such a boy. I never claimed to try to use your server for internet marketing or black hat stuff. You can see very well that I was attempting to use your server for my insurance blogs. When you showed me that you're so Dirty and Hungry, then I told you here how I will be blasting reviews online of my experience with you..and yes I told you then what I'm capable of. Retaliation doesn't have to be Fair...since I'm still the victim. You're the thief and scammer, remember? and Yes I will spend time using what I know to let the World know that Jixhost.com is a scam. Google will have to BAN me for blasting posts about you in Millions of forums, blogs, etc.
Everyone knows during website migration there will be HIGH LOADS, HIGH MEMORY USAGE..Are u kidding me?. If I'm transferring blogs with 1000-3000 posts, of course there will be some high usage up front.
All you had to do is propose a solution.
Once again, you're such a boy. So you're going to use every word I use here trying to justify your case? As if you knew that I was a black-hat marketer when you were RUDE in the beginning?, or do you even know what that means since you keep using it? Nope you were still wrong for your Initial Response and Ghetto ways.█ -- Web Hosting - Design - Search Engine Optimization!
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05-31-2011, 07:31 PM #12Web Hosting Master
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Below is a sample of the tickets this wonderful "client" sends us. I've placed (*) where needed.
Guiscard M.
xcybers@yahoo.com
Delete Support Ticket 05/31/2011 00:05
and you can't wait the next time to swallow your boyfriend's *um you *agg. You're the ****ing idiot..
Dumb poor *astard. I swear I will give you hell all over the web for this *hit. I will be your personal nightmare you *ucking thief. I will get the police involved tomorrow, just wait and see.
--- On Mon, 5/30/11, JixHost Accounts & Billing <support@jixhost.com> wrote:
From: JixHost Accounts & Billing <support@jixhost.com>
Subject: [Ticket ID: 812384] CANCELLATIION REQUEST
To: "Guiscard Mathurin" <xcybers@yahoo.com>
Date: Monday, May 30, 2011, 10:59 PM
#yiv913150221 , #yiv913150221 td {font-family:verdana;font-size:11px;font-weight:normal;}
#yiv913150221 a {color:#0000ff;}
...idiot.
Regards,
JixHost Level II Support.U.S.A. High Resource allocation global cloud hosting serving 310,000 clients since 2008 | Offering both cPanel & DirectAdmin
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05-31-2011, 07:44 PM #13Junior Guru Wannabe
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Like I said. YOU ARE A CRY BABY. I guess my response hit a sensible cord? You forgot what you said to me first? You started the name calling remember? Oh here's what you sent me first:
JixHost:
Your first communication with us was demanding a refund in caps. I don't mind disabling cl on accounts that need to migrate data..I understand that and I get it. I just cant take the your sissy attitude and threats.
Regards,
JixHost Level II Support.
So as I Web Hosting Company, you feel the need to go back and forth with an irate client and calling him a Sissy, and when he insults you back you wanna cry? So I have to be upset, SCAMMED, Insulted, and still be politically correct with my responses? Lol
I can do this all day.Last edited by xtremecyber; 05-31-2011 at 07:48 PM.
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05-31-2011, 08:12 PM #14Web Hosting Master
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You're not considered a client. We chose to refuse further service to you when you gave us your ultimatum.
No one should have to tolerate abuse from anyone and we are no exception.
I think I've now exhausted what I had to say so I'll let it be as is.U.S.A. High Resource allocation global cloud hosting serving 310,000 clients since 2008 | Offering both cPanel & DirectAdmin
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05-31-2011, 08:43 PM #15Junior Guru Wannabe
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What exactly do you call an Abuse? Did you go to school or am I wasting my time? I'd be happy to have a one on one session with you to enlightened you on a few customer service skills.
I paid for the service, therefore I have the right to say: Can you please fix this, or just cancel and get me a refund. Is that what you're calling Abuse? You have a lot to learn. All of those comments you keep on making now and my upset email reply you pasted are totally irrelevant. That was wayyy after my account was cancelled. So if you call me names, and I replied back and hurt your little puppy feelings, is that what you're calling abuse? A verbal fight is a verbal fight...of course it will be abusive.
My point is, if you're so sensitive didn't why start a fight by calling out names?
Since you thought you had a dirty mouth and think you could be slick in your email, I replied proving you I know who you are. Perhaps an abused child.
You need to put your arrogance aside and learn how to take customer's criticism. Don't you have any other "client" tickets to reply to?
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05-31-2011, 08:59 PM #16Web Hosting Master
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So let me get this straight. JixHost has CloudLinux to protect their customers from rogue sites that are using lots of resources. They use it to protect their customers. I understand you are angry, but I think you should calm down a little and put yourself in their shoes. If your site is using a lot of resources and other sites are affected, than all the customers on the server will be angry. If one is angry, than it is better than ALL of them angry.
But they offered to turn CloudLinux off just for you. So they could keep you happy. You weren't happy with something so you asked for a refund. But they didn't give it to yo because it's not in the TOS, right? You signed a TOS. You have to abide to it; you play by their rules because you signed their contract. That's how it works, not just in hosting, but in life in general.
You crossed the line when you made those comments. They, and will refuse service to you if you are abusive. And yes, that is considered abusive. This is a business relationship. You act professional. You deserved what was coming to you.
Think about what you are doing/saying before you do it. If everyone did this, we would not have problems like this.
I totally side with JixHost, but I do have a suggestion for JixHost. If/when you come across a customer like this, always keep your composure and never stoop down to their level.My personal blog -- rubiverse.net
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05-31-2011, 09:03 PM #17Junior Guru
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You should have never signed up for unlimited plans at the first place.There's no such thing as unlimited web space.It's just a marketing to get more clients
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05-31-2011, 09:08 PM #18Junior Guru Wannabe
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You should read the entire story before you make a judgement since you obviously have NO IDEA what you're talking about.
What the so called Jixhost admin with no name is referring to as Abuse is our verbal fight. LOL. You got it? Not my initial ticket. They're just trying to make a face. I was very nice and professional in my initial ticket. So get the story straight.
My website was not server intensive, it was just a migration issue which most webhosts understand. I have been hosting for many years, and I personally own over 100 websites.
My main problem with them, is that they didnt even try to tell why my sites were offline, nor offerd any suggestion. They were rude and unprofessional. So read the posts first before you write your letter.█ -- Web Hosting - Design - Search Engine Optimization!
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05-31-2011, 10:40 PM #19Web Hosting Master
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I've read the whole thread and I stand by my statements 100%.
What the so called Jixhost admin with no name is referring to as Abuse is our verbal fight. LOL. You got it? Not my initial ticket. They're just trying to make a face. I was very nice and professional in my initial ticket. So get the story straight.
My website was not server intensive, it was just a migration issue which most webhosts understand. I have been hosting for many years, and I personally own over 100 websites.
My main problem with them, is that they didnt even try to tell why my sites were offline, nor offerd any suggestion. They were rude and unprofessional. So read the posts first before you write your letter.My personal blog -- rubiverse.net
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05-31-2011, 10:57 PM #20Junior Guru Wannabe
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Did JixHost.com admin pay you to come here..where did you come from making statements that even I have NO IDEA what you're talking about. Did you post in the wrong thread? LOL...
YOU SAID:
"They offered to solve it by turning off CloudLinux, but you didn't want to do that."
Who told you this? THIS REFERENCE YOU MADE ABOVE NEVER HAPPENED! I repeat, that NEVER HAPPENED! So get that in your thick head trying to join this waggon without knowing the facts.
After I opened a ticket initially informing Jixhost of the issue, I posted EXACTLY what they replied. All they told me was that their server had 8GB memory and it's good enough..and that I CANNOT GET A REFUND. Period.
Now go bury your head somewhere or learn how to read.█ -- Web Hosting - Design - Search Engine Optimization!
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05-31-2011, 11:14 PM #21Web Hosting Master
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This is from your own quote. Notice the part where he/she says that he/she doesn't mind disabling cl on accounts that need to migrate data . This will be the last post that I'm making. Just for future reference, try to use correct grammar when arguing or else you automatically loose all credibility.
My personal blog -- rubiverse.net
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05-31-2011, 11:25 PM #22Junior Guru Wannabe
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I pasted this quote from them...and you DO NOT know when they sent it. How could you claim to know when this was sent? This quote from them was at a much later time after my account was cancelled. This was not their initial response and I was beyond upset with them when they claimed they could've turned off cloud linux, etc.
Don't you have anything better to do? You clearly can't read, therefore have no clue what's going on.
You're a third party in this case, so how could you try to argue with me on what they told me? You're embarrassing yourself here.█ -- Web Hosting - Design - Search Engine Optimization!
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05-31-2011, 11:50 PM #23WHT Addict
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LOL.. You're the one who embarrased himself here. You made yourself look like an angry little barking dog with no bite. Now run along, because it's pretty clear who's the abusive one here.
You got your feelings hurt because someone wouldn't give you everything you wanted? Deal with it. Welcome to life.██ [BleemNET] – Shared Hosting & Dedicated
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06-01-2011, 12:15 AM #24Junior Guru Wannabe
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06-01-2011, 04:52 AM #25New Member
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I did use JixHost some time ago and I didn't have any problems with them in the time period I had their hosting. Are you sure it's not a problem at your end?
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